Public Tickets
Asis Light
MP3 FILES DOWNLOADING INCORRECTLYClosed
Troubleshooting the Theme
Updated July 7, 2020 at 8:52pm
9
Most recent comment from Asis Light:Thank you! This solution works perfectly with $download = ' download'; instead of $download = ' download="' . $track['track_title'] . '"'; !Thank you so ...
Asis Light
"play"/"pause" icon update issueClosed
Troubleshooting the Theme
Updated July 7, 2020 at 2:38pm
8
Most recent comment from Max:Error is generated by a file generated by one of your third party plugin..if you deactivate your cache plugin, it works.
Asis Light
strange shaking\glitchy effect of the waveformClosed
Troubleshooting the Theme
Updated July 6, 2020 at 11:09pm
5
Most recent comment from Asis Light:My native monitor refresh rate is 165Hz, but by default windows sets all monitors to 60Hz. After I changed my monitor's refresh rate to its native 165Hz the blinking stopped. I'm sorry - I ...
Asis Light
PLAYER INVISIBLEClosed
Troubleshooting the Theme
Updated July 6, 2020 at 10:21pm
7
Most recent comment from Asis Light:I have purged my database, removed all old tables, and plugins, and I rebuilt all my permalinks, and now the website is loading on mobile chrome just like on your screenshot! There must have been some ...
Seth Gavriel
Demo Content Fail - Execution IssueClosed
Troubleshooting the Theme
Updated July 6, 2020 at 8:10pm
19
Most recent comment from Max:Hi,Unfortunately, that still does not work. First time I see this. Im a bit curious and dissappointed at the same time about this issue. I have spent at least 1 hour on this and I cant find any wor ...
Eric Rodriguez
Essential Grid Not Showing UpClosed
Troubleshooting the Theme
Updated July 6, 2020 at 3:37pm
5
Most recent comment from Alexandre Dubois:I have moved it my self the button layer her to the bottom https://d.pr/free/i/UPA5AQ
George
MenuClosed
Troubleshooting the Theme
Updated July 4, 2020 at 5:06pm
3
Most recent comment from George:Hi,Thanks Maxime, I will try contacting my webhoster to se if they can fix the MIME type.
Jeff
demo content not installingClosed
Troubleshooting the Theme
Updated July 2, 2020 at 7:01pm
12
Most recent comment from Alexandre Dubois:@Seth I have answer your ticket.
Regina Walker
Critical Error on Apex Video Landing PageClosed
Troubleshooting the Theme
Updated July 2, 2020 at 2:09pm
7
Most recent comment from Alexandre Dubois:Hello Regina,unfortunately the login credential doesnt work
Jose Diz
Mi logo no se muestraClosed
Troubleshooting the Theme
Updated July 1, 2020 at 4:03pm
4
Most recent comment from Max:Please check with your hosting provider to force http to redirect to https automatically.
david
instagram essential gridClosed
Troubleshooting the Theme
Updated June 25, 2020 at 3:59pm
2
Most recent comment from Alexandre Dubois:This issue is not caused by our product update. It looks like Instagram made some changes to its API hence causing some blockage. Developpers of Essential Grid are already working on it. We wil ...
Elizabeth Woolf
Password Locked Site PagesClosed
Troubleshooting the Theme
Updated June 22, 2020 at 3:22pm
2
Most recent comment from Alexandre Dubois:Hello Elizabeth, Please add this custom css code in the custom css field(wp-admin>theme options>custom css/js)form.post-password-form {margin-top: 250px;}
Alain Mayrand
Music player alignemtnClosed
Troubleshooting the Theme
Updated June 19, 2020 at 2:44pm
8
Most recent comment from Alexandre Dubois:No hide number parameter is available through the shortcode, but you can use this custom css code:.iron-audioplayer .track-number .number {display: none;}
José Pedro Ferreira
Bad formattingClosed
Troubleshooting the Theme
Updated June 17, 2020 at 6:55am
16
Most recent comment from José Pedro Ferreira:The preblem is solved!Thank you very much for your great help!
Matt
Adsense ads not appearing on mobile version of themeClosed
Troubleshooting the Theme
Updated June 16, 2020 at 7:13pm
7
Most recent comment from Max:As I said, you are hidden some of your section on tablet and mobile. see screenshot https://d.pr/i/bAgiKt