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Public Tickets

joe stripe conflict formatting cssClosed Troubleshooting the Theme   Updated January 14, 2020 at 2:43pm   8 Most recent comment from Max:ok Raf Cardenas License key field emptyClosed Troubleshooting the Theme   Updated January 13, 2020 at 8:08pm   3 Most recent comment from Raf Cardenas:All set, thanks. GertJan van Schuppen Can I change this templates?Closed Troubleshooting the Theme   Updated January 10, 2020 at 4:12pm   3 Most recent comment from GertJan van Schuppen:Thanks!  GertJan van Schuppen Too much white space on mobileClosed Troubleshooting the Theme   Updated January 9, 2020 at 6:34pm   2 Most recent comment from Max:Hi,you can adjust everything with custom CSS. Unfortunately, coding / offering custom CSS and website personalisation is beyond the scope of our free support. However, we do offer now a service to hel ... GertJan van Schuppen Problem with (re)naming URLClosed Troubleshooting the Theme   Updated January 9, 2020 at 4:18pm   3 Most recent comment from GertJan van Schuppen:Hi!Yes I found it a little before your reply!Thanks.GertJan JClay VideosClosed Troubleshooting the Theme   Updated January 8, 2020 at 2:33pm   6 Most recent comment from Alexandre Dubois:Sorry JClay,We cant change the dedicate video archive url.  Me Multiple h1, disable autoplay, smooth scrollingClosed Troubleshooting the Theme   Updated January 6, 2020 at 5:01pm   2 Most recent comment from Alexandre Dubois:Hi there, 1. No worries about the h1. Each event list elements are made as a Article. Each Article can have a H1. 2.You have to edit the audioplayer with elementor And disable popup player in foote ... Tom Watson H1 Heading Tags for Playlist Player Titles cause SEO issueClosed Troubleshooting the Theme   Updated January 2, 2020 at 6:46pm   15 Most recent comment from Max:Hi,There is only 2 H1 on your homepage. the second H1 is the footer continuous player but this is a false positive. it wont affect your seo rank because its in a different section Robey Music - Parallax Ordering SongsClosed Troubleshooting the Theme   Updated December 27, 2019 at 1:07am   2 Most recent comment from Max:Hi,To order your playlist, reorganize your publish date of your playlist in the order you want. see video: https://d.pr/v/DtfMc6 Sidney stream not workingClosed Troubleshooting the Theme   Updated December 23, 2019 at 5:11pm   2 Most recent comment from Max:Ill close this ticket to avoid confusion because of duplication via the live chat. sunam theme errorClosed Troubleshooting the Theme   Updated December 23, 2019 at 5:04pm   2 Most recent comment from Max:Hi,What is your website address so I can check. I cant see your webpage here: https://d.pr/i/wW6DCu Andrew J Lee Can't access my backendClosed Troubleshooting the Theme   Updated December 22, 2019 at 3:23pm   2 Most recent comment from Andrew J Lee:Nevermind, I ended up making a whole new wordpress install. Mike Dewald Application HelpClosed Troubleshooting the Theme   Updated December 21, 2019 at 7:43pm   2 Most recent comment from Mike Dewald:Nevermind.  We are just going to upload our shows manually.   Mike Dewald General QuestionsClosed Troubleshooting the Theme   Updated December 21, 2019 at 3:18pm   2 Most recent comment from Mike Dewald:i fixed it.  The home page has its own separate background color setting.   I found this out when reading the manual lol.  Sorry I will read through all that before asking another question.   Mike Rowley Menu FontsClosed Troubleshooting the Theme   Updated December 20, 2019 at 4:45pm   5 Most recent comment from Max:Umm, make sure to clear your browser cache and maybe your website cache or your CDN's cache if you have any. as I tested with 2 computer here and it works fine.