Public Tickets
JClay
VideosClosed
Troubleshooting the Theme
Updated January 8, 2020 at 2:33pm
6
Most recent comment from Alexandre Dubois:Sorry JClay,We cant change the dedicate video archive url.
Me
Multiple h1, disable autoplay, smooth scrollingClosed
Troubleshooting the Theme
Updated January 6, 2020 at 5:01pm
2
Most recent comment from Alexandre Dubois:Hi there, 1. No worries about the h1. Each event list elements are made as a Article. Each Article can have a H1. 2.You have to edit the audioplayer with elementor And disable popup player in foote ...
Tom Watson
H1 Heading Tags for Playlist Player Titles cause SEO issueClosed
Troubleshooting the Theme
Updated January 2, 2020 at 6:46pm
15
Most recent comment from Max:Hi,There is only 2 H1 on your homepage. the second H1 is the footer continuous player but this is a false positive. it wont affect your seo rank because its in a different section
Robey
Music - Parallax Ordering SongsClosed
Troubleshooting the Theme
Updated December 27, 2019 at 1:07am
2
Most recent comment from Max:Hi,To order your playlist, reorganize your publish date of your playlist in the order you want. see video: https://d.pr/v/DtfMc6
Sidney
stream not workingClosed
Troubleshooting the Theme
Updated December 23, 2019 at 5:11pm
2
Most recent comment from Max:Ill close this ticket to avoid confusion because of duplication via the live chat.
sunam
theme errorClosed
Troubleshooting the Theme
Updated December 23, 2019 at 5:04pm
2
Most recent comment from Max:Hi,What is your website address so I can check. I cant see your webpage here: https://d.pr/i/wW6DCu
Andrew J Lee
Can't access my backendClosed
Troubleshooting the Theme
Updated December 22, 2019 at 3:23pm
2
Most recent comment from Andrew J Lee:Nevermind, I ended up making a whole new wordpress install.
Mike Dewald
Application HelpClosed
Troubleshooting the Theme
Updated December 21, 2019 at 7:43pm
2
Most recent comment from Mike Dewald:Nevermind. We are just going to upload our shows manually.
Mike Dewald
General QuestionsClosed
Troubleshooting the Theme
Updated December 21, 2019 at 3:18pm
2
Most recent comment from Mike Dewald:i fixed it. The home page has its own separate background color setting. I found this out when reading the manual lol. Sorry I will read through all that before asking another question.
Mike Rowley
Menu FontsClosed
Troubleshooting the Theme
Updated December 20, 2019 at 4:45pm
5
Most recent comment from Max:Umm, make sure to clear your browser cache and maybe your website cache or your CDN's cache if you have any. as I tested with 2 computer here and it works fine.
John
After recent update all template formatting, CSS and top NAV are GONE.Closed
Troubleshooting the Theme
Updated December 18, 2019 at 7:18pm
2
Most recent comment from Max:Hi,Probably just a cache issue.
Go to wp-admin > theme options general setting and disable the option : "Move Dynamic Style to External Stylesheet" then save.You can re enable the option after you sav ...
introvartsounds
ErrorClosed
Troubleshooting the Theme
Updated December 17, 2019 at 5:48pm
2
Most recent comment from Max:Please check with your hosting provider. Perhaps your server miss memory or time out
Gilles Petrus
Music player ultimate styleClosed
Troubleshooting the Theme
Updated December 16, 2019 at 8:01pm
3
Most recent comment from Gilles Petrus:Hi,I'm sorry i'ts a mistake from me.You can close this ticketBest regards
James
Cannot update theme - update package unavailable errorClosed
Troubleshooting the Theme
Updated December 14, 2019 at 10:40pm
2
Most recent comment from Max:Hi,Could you please provide me access to your wp-admin and I will gladly check the issue you have.
José Pedro Ferreira
Heading Typography doesn't apply always the same wayClosed
Troubleshooting the Theme
Updated December 9, 2019 at 5:37pm
2
Most recent comment from Alexandre Dubois:Hi Jose,Have your style the https://www.ofp.pt/pt/orquestra/dir-artisticos/ page after the duplication. Every change you do on one page, have do be done on its tranlsated page.