Public Tickets
John
After recent update all template formatting, CSS and top NAV are GONE.Closed
Troubleshooting the Theme
Updated December 18, 2019 at 7:18pm
2
Most recent comment from Max:Hi,Probably just a cache issue.
Go to wp-admin > theme options general setting and disable the option : "Move Dynamic Style to External Stylesheet" then save.You can re enable the option after you sav ...
introvartsounds
ErrorClosed
Troubleshooting the Theme
Updated December 17, 2019 at 5:48pm
2
Most recent comment from Max:Please check with your hosting provider. Perhaps your server miss memory or time out
Gilles Petrus
Music player ultimate styleClosed
Troubleshooting the Theme
Updated December 16, 2019 at 8:01pm
3
Most recent comment from Gilles Petrus:Hi,I'm sorry i'ts a mistake from me.You can close this ticketBest regards
James
Cannot update theme - update package unavailable errorClosed
Troubleshooting the Theme
Updated December 14, 2019 at 10:40pm
2
Most recent comment from Max:Hi,Could you please provide me access to your wp-admin and I will gladly check the issue you have.
José Pedro Ferreira
Heading Typography doesn't apply always the same wayClosed
Troubleshooting the Theme
Updated December 9, 2019 at 5:37pm
2
Most recent comment from Alexandre Dubois:Hi Jose,Have your style the https://www.ofp.pt/pt/orquestra/dir-artisticos/ page after the duplication. Every change you do on one page, have do be done on its tranlsated page.
MENES KEDAR
youtube-gridClosed
Troubleshooting the Theme
Updated December 9, 2019 at 4:02pm
2
Most recent comment from Max:Duplicate from the messenger message. Ill close this ticket to avoid duplication and confusion
sunam
mobile themeClosed
Troubleshooting the Theme
Updated December 9, 2019 at 3:52pm
7
Most recent comment from Max:Hi,perhaps clear your browser cache, any cache plugin, or any CDN you are using from your hosting.
Marcus Klossek
upcoming + past eventsClosed
Troubleshooting the Theme
Updated December 7, 2019 at 11:40pm
2
Most recent comment from Marcus Klossek:It moved, I have changed the timezone.. :-)
matthew
formattingClosed
Troubleshooting the Theme
Updated December 6, 2019 at 4:14pm
5
Most recent comment from Alexandre Dubois:The tag appears only because the image is missing.In fact, it is not really the tag but the ALT attribut from the IMG tag
djinc
Podcast grid no longer displaying after updateClosed
Troubleshooting the Theme
Updated December 5, 2019 at 5:22pm
3
Most recent comment from djinc:Thanks, yes... that seemed to be the problem. It was strange to me that Essential Grid was deactivated when doing the last update, and didn't show in the list of plugins with updates available. R ...
GertJan van Schuppen
Font/style not loading correctlyClosed
Troubleshooting the Theme
Updated December 5, 2019 at 4:52pm
4
Most recent comment from GertJan van Schuppen:I was working at it as we speak! And found the issue.. Thanks Maxime!
GertJan van Schuppen
After update trouble with PlaylistsClosed
Troubleshooting the Theme
Updated December 4, 2019 at 3:12pm
17
Most recent comment from Max:Hi,No its still on our roadmap as its a very extensive work to make it fully compatible with your current setup.You can check the change log here: http://demo.sonaar.io/wp-content/themes/sonaar/chang ...
Marcus Klossek
music players appears when scrollingClosed
Troubleshooting the Theme
Updated November 29, 2019 at 9:35pm
6
Most recent comment from Max:Alright, I've spotted the issue. we will release a theme update soon that will fix the issue.stay tuned.
José Manuel
Cant´change Streamking logo on top bar to my logoClosed
Troubleshooting the Theme
Updated November 29, 2019 at 7:06pm
2
Most recent comment from Alexandre Dubois:Hi, If you want to change this logo https://d.pr/free/i/A28y8S, you have to go to wp-admin>theme options>logos
joe
lightboxClosed
Troubleshooting the Theme
Updated November 23, 2019 at 11:31pm
1
Most recent comment from joe:i think i found out whats going on