Public Tickets
djinc
Podcast grid no longer displaying after updateClosed
Troubleshooting the Theme
Updated December 5, 2019 at 5:22pm
3
Most recent comment from djinc:Thanks, yes... that seemed to be the problem. It was strange to me that Essential Grid was deactivated when doing the last update, and didn't show in the list of plugins with updates available. R ...
GertJan van Schuppen
Font/style not loading correctlyClosed
Troubleshooting the Theme
Updated December 5, 2019 at 4:52pm
4
Most recent comment from GertJan van Schuppen:I was working at it as we speak! And found the issue.. Thanks Maxime!
GertJan van Schuppen
After update trouble with PlaylistsClosed
Troubleshooting the Theme
Updated December 4, 2019 at 3:12pm
17
Most recent comment from Max:Hi,No its still on our roadmap as its a very extensive work to make it fully compatible with your current setup.You can check the change log here: http://demo.sonaar.io/wp-content/themes/sonaar/chang ...
Marcus Klossek
music players appears when scrollingClosed
Troubleshooting the Theme
Updated November 29, 2019 at 9:35pm
6
Most recent comment from Max:Alright, I've spotted the issue. we will release a theme update soon that will fix the issue.stay tuned.
José Manuel
Cant´change Streamking logo on top bar to my logoClosed
Troubleshooting the Theme
Updated November 29, 2019 at 7:06pm
2
Most recent comment from Alexandre Dubois:Hi, If you want to change this logo https://d.pr/free/i/A28y8S, you have to go to wp-admin>theme options>logos
joe
lightboxClosed
Troubleshooting the Theme
Updated November 23, 2019 at 11:31pm
1
Most recent comment from joe:i think i found out whats going on
MENES KEDAR
music storeClosed
Troubleshooting the Theme
Updated November 21, 2019 at 3:39pm
4
Most recent comment from Max:Awesome! Happy we could help you out! Btw. If you have a moment, I would very much appreciate if you could quickly rate our theme 5 Stars, just to help me spread the word. It's my little reward ...
Nii
Revolution slider play buttonClosed
Troubleshooting the Theme
Updated November 20, 2019 at 3:45pm
8
Most recent comment from Max:Hi Nii,Sorry, i've misunderstood. (my native language is french),I still dont quiet understand your question: But the contact form is in the footer, but its only one field which is meant to col ...
Daniel Oyston
Page not loadingClosed
Troubleshooting the Theme
Updated November 19, 2019 at 9:17pm
5
Most recent comment from Daniel Oyston:Thanks, Maxime
Corrado Cocco
I don't see the menu on the top of page...Closed
Troubleshooting the Theme
Updated November 14, 2019 at 8:55pm
9
Most recent comment from Corrado Cocco:Very thanks Max, Sorry ...I'm not a professional in the field ^..^Perfect
José Pedro Ferreira
Error message after upgrading to WordPress 5.3Closed
Troubleshooting the Theme
Updated November 13, 2019 at 2:47pm
2
Most recent comment from Max:check the error message carefully. its related to your polylang plugin
valentino magra
main style of new posts webpagesClosed
Troubleshooting the Theme
Updated November 11, 2019 at 7:42pm
2
Most recent comment from Max:The text on the URL provided is using the body text color. You can change it by going to wp-admin > theme options > typography and change the body text font color.
Owen
Adding Adobe FontsClosed
Troubleshooting the Theme
Updated November 9, 2019 at 5:46pm
9
Most recent comment from Max:Ill close this ticket as I replied previously on messenger.
Gordon
HTTPS Padlock Failures (x2)Closed
Troubleshooting the Theme
Updated November 8, 2019 at 4:20pm
6
Most recent comment from Max:Thank you Gordon ! Enjoy
Markus Marjak Marjak
Elementor problems / mobile viewsClosed
Troubleshooting the Theme
Updated November 4, 2019 at 5:59pm
2
Most recent comment from Max:Hi,It looks like a JavaScript conflict.
Could you try something for me? Please deactivate all your plugins except Elementor Sonaar Addon, Elementor, Essential Grid and Revolution Slider then see if t ...