Public Tickets
Gordon
HTTPS Padlock Failures (x2)Closed
Troubleshooting the Theme
Updated November 8, 2019 at 4:20pm
6
Most recent comment from Max:Thank you Gordon ! Enjoy
Markus Marjak Marjak
Elementor problems / mobile viewsClosed
Troubleshooting the Theme
Updated November 4, 2019 at 5:59pm
2
Most recent comment from Max:Hi,It looks like a JavaScript conflict.
Could you try something for me? Please deactivate all your plugins except Elementor Sonaar Addon, Elementor, Essential Grid and Revolution Slider then see if t ...
Brad Shoemaker
Sonaar Interferes with Powerpress FeedClosed
Troubleshooting the Theme
Updated November 1, 2019 at 2:45pm
5
Most recent comment from Max:Hi,we have just added an option in our theme to disable the rss feed generated by Sonaar. We will push an official update within the next 2 weeks. In the meantime, here is the update.See screenshot o ...
Jeff Weidner
pocasts are not playing for some reasonClosed
Troubleshooting the Theme
Updated October 30, 2019 at 5:43pm
6
Most recent comment from Max:Good to know!
Damien
Home page on demo importClosed
Troubleshooting the Theme
Updated October 29, 2019 at 5:44pm
46
Most recent comment from Alexandre Dubois:Hi,1) The video is set as a section backgroundhttps://d.pr/free/i/WAaMBi2) The logo is always linked to the homepage, so if the landingpage is set as the homepage, the logo will be linked to it. I don ...
Marc A Augustine
when i exported the demo temple i can't see the images on my libraryClosed
Troubleshooting the Theme
Updated October 28, 2019 at 8:23pm
2
Most recent comment from Max:Sorry Im confused and I dont understand your question...you have exported the demo temple? what is the demo temple?please elaborate or send me screenshot so I can understand.Also could you please pro ...
CristianGilDj
Essential Grid - Sonaar TemplateClosed
Troubleshooting the Theme
Updated October 28, 2019 at 7:25pm
5
Most recent comment from Max:Seems to work. see screenshot: https://d.pr/i/e0bG5n
Juan Ignacio Miranda Sánchez
instagram feed problemsClosed
Troubleshooting the Theme
Updated October 27, 2019 at 6:50pm
2
Most recent comment from Max:please read this article for the solution: https://sonaar.ticksy.com//ticket/2143149/
Erin Rose
Broken theme? Website?Closed
Troubleshooting the Theme
Updated October 27, 2019 at 6:45pm
2
Most recent comment from Max:Hi,I dont have attachment in your message. can you send me a screenshot ?Could you please provide me access to your wp-admin and I will gladly check the issue you have.
[email protected]
demo content failing to installClosed
Troubleshooting the Theme
Updated October 25, 2019 at 4:47pm
7
Most recent comment from Max:You are welcome
Jeff Weidner
Videos redirecting offsite to VimeoClosed
Troubleshooting the Theme
Updated October 24, 2019 at 7:04pm
6
Most recent comment from Max:you are welcome
Raf Cardenas
Gallery brokenClosed
Troubleshooting the Theme
Updated October 24, 2019 at 6:08pm
3
Most recent comment from Raf Cardenas:Oh you're the best! Thanks for the quick response, all set.
Jeff Weidner
Items not showing on web pageClosed
Troubleshooting the Theme
Updated October 24, 2019 at 5:29pm
4
Most recent comment from Alexandre Dubois:This option is not available for stream video.
Jonk Haglund
Main menu disappeared after updating themeClosed
Troubleshooting the Theme
Updated October 18, 2019 at 3:37pm
2
Most recent comment from Max:Hi,Do you have any cache plugin or CDN? if so, try to clear the cache/reset the CDN.If it does not work, please provide me access to your wp-admin and I will gladly check the issue you have.
José Pedro Ferreira
Error in imagesClosed
Troubleshooting the Theme
Updated October 18, 2019 at 5:41pm
3
Most recent comment from Alexandre Dubois:It is no more necessary to set the allow_url to "on". I have find a better way to fix the issue. It is fixed.