Okay

Public Tickets

Anthony Guembes Social Icons on HeaderClosed Troubleshooting the Theme   Updated March 30, 2020 at 1:59am   2 Most recent comment from Anthony Guembes:I found it buried.  Theme options>menu options. Sorry. It was hard for me to find. It was for the StandUp Theme. Jon Jackson Essential GridClosed Troubleshooting the Theme   Updated March 28, 2020 at 9:18pm   3 Most recent comment from Jon Jackson:Hi I figured it out.  If I use the Parallax grid I get what I need.Thanks for such a versatile theme! Seth Essential Grid YouTube Not Updating Recent VideosClosed Troubleshooting the Theme   Updated March 27, 2020 at 5:23pm   12 Most recent comment from Max:You need to have an active license to get support. You dont need to redownload and reinstall it...You only need the license key. Bear Error Loading DemoClosed Troubleshooting the Theme   Updated March 27, 2020 at 4:38pm   2 Most recent comment from Max:Hi,Your max execution time limit for your staging server does not seems to be high enough (currently set at 30 seconds). while it takes around 600 seconds to import the theme demo. Please raise this l ... Alessio Nocita Concert list link malfunctionClosed Troubleshooting the Theme   Updated March 26, 2020 at 6:18pm   2 Most recent comment from Alessio Nocita:Solved! Alessio Nocita Footer cannot be editedClosed Troubleshooting the Theme   Updated March 24, 2020 at 2:21pm   5 Most recent comment from Alessio Nocita:Thank you very much! It works now! José Pedro Ferreira Website BackupClosed Troubleshooting the Theme   Updated March 22, 2020 at 7:15pm   2 Most recent comment from Max:For backup solution, you should always use your web hosting's backup solution because its better and more robust than a wordpress plugin. José Pedro Ferreira PHP VersionClosed Troubleshooting the Theme   Updated March 18, 2020 at 3:48pm   3 Most recent comment from José Pedro Ferreira:Thanks!The problem was that Unyson Backup requires PHP Zip module but it was not enabled on my server.I have enabled it and now PHP 7.3 is working James Dawson Ppodcast player - Google ChromeClosed Troubleshooting the Theme   Updated March 16, 2020 at 3:44pm   5 Most recent comment from Max:Umm, sorry, I never used the repatcha with CF7..I dont know what does not work.Does it work with another default theme activated? Daniel Oyston Incorrect Image Being ServceClosed Troubleshooting the Theme   Updated March 16, 2020 at 2:36pm   2 Most recent comment from Max:Hi,I have fixed it for your grid 4 columns. see what I did: https://d.pr/i/mwTevfso make sure you have the same settings for your grid on your homepage. Robin Schubert Blank Page when using "Coming Soon" Page with Elementor CanvasClosed Troubleshooting the Theme   Updated March 13, 2020 at 3:32pm   12 Most recent comment from David Boll:Hi Robin, This ticket is Public, so you shouldn't post admin login and password for everyone to see ;)  You should reset the password or delete the admin-account so that no one messes with you ... Ethan Lazarus ArtistsClosed Troubleshooting the Theme   Updated March 10, 2020 at 1:56pm   5 Most recent comment from Max:Hi please check now. see screenshot of what I did: https://d.pr/i/CmetSs José Pedro Ferreira Error messageClosed Troubleshooting the Theme   Updated March 9, 2020 at 3:17pm   4 Most recent comment from José Pedro Ferreira:Thanks! It solved the problem! Cedric Seymore Theme brokeClosed Troubleshooting the Theme   Updated March 9, 2020 at 2:20pm   2 Most recent comment from Max:Hi,I dont know what is Omni WP Etsy as I never used it. but the issue seems coming from that plugin since the function e2wProbe is their plugin.  Please check direcly with the author of Omni WP Et ... Kieran Gilchrist Elementor ErrorClosed Troubleshooting the Theme   Updated March 6, 2020 at 4:44pm   5 Most recent comment from Kieran Gilchrist:Many thanks.