Okay

Public Tickets

Shawn installng zip files on wordpressClosed Troubleshooting the Theme   Updated April 8, 2020 at 5:16pm   2 Most recent comment from Max:Please read this article https://sonaar.ticksy.com/article/12407/ Courtney Music player is not playing any musicClosed Troubleshooting the Theme   Updated April 7, 2020 at 8:25pm   6 Most recent comment from Courtney:Ugh. Namecheap installed it and apparently we can't get rid of it. Migrating the site to another server. It works perfectly there. Thanks for the help guys. You can close this out! Martin Menu/Page title overlappingClosed Troubleshooting the Theme   Updated April 6, 2020 at 10:04pm   3 Most recent comment from Martin:thank you! Charles M Musik Player (Elementor)Closed Troubleshooting the Theme   Updated April 6, 2020 at 4:41pm   2 Most recent comment from Max:Hi,Can you elaborate a little bit with screenshot or video so I can understand correctly the issue?Make sure to use Google Chrome... Brian theme brokeClosed Troubleshooting the Theme   Updated April 6, 2020 at 3:54pm   15 Most recent comment from Alexandre Dubois:Thanks to have report this issue.I have fixed it. Michele Boito Autoplay function in audioplayerClosed Troubleshooting the Theme   Updated April 2, 2020 at 6:53pm   2 Most recent comment from Max:Hi,Auto-play audio when your page loads is now banned by most desktop and mobile browsers including Chrome and Safari. This is what we call a "Auto-Play Policy". To play audio in a web browser, the us ... Montreal S. I'm using the Milend ThemeClosed Troubleshooting the Theme   Updated April 1, 2020 at 1:44pm   6 Most recent comment from Alexandre Dubois:You are welcome Anthony Guembes Social Icons on HeaderClosed Troubleshooting the Theme   Updated March 30, 2020 at 1:59am   2 Most recent comment from Anthony Guembes:I found it buried.  Theme options>menu options. Sorry. It was hard for me to find. It was for the StandUp Theme. Jon Jackson Essential GridClosed Troubleshooting the Theme   Updated March 28, 2020 at 9:18pm   3 Most recent comment from Jon Jackson:Hi I figured it out.  If I use the Parallax grid I get what I need.Thanks for such a versatile theme! Seth Essential Grid YouTube Not Updating Recent VideosClosed Troubleshooting the Theme   Updated March 27, 2020 at 5:23pm   12 Most recent comment from Max:You need to have an active license to get support. You dont need to redownload and reinstall it...You only need the license key. Bear Error Loading DemoClosed Troubleshooting the Theme   Updated March 27, 2020 at 4:38pm   2 Most recent comment from Max:Hi,Your max execution time limit for your staging server does not seems to be high enough (currently set at 30 seconds). while it takes around 600 seconds to import the theme demo. Please raise this l ... Alessio Nocita Concert list link malfunctionClosed Troubleshooting the Theme   Updated March 26, 2020 at 6:18pm   2 Most recent comment from Alessio Nocita:Solved! Alessio Nocita Footer cannot be editedClosed Troubleshooting the Theme   Updated March 24, 2020 at 2:21pm   5 Most recent comment from Alessio Nocita:Thank you very much! It works now! José Pedro Ferreira Website BackupClosed Troubleshooting the Theme   Updated March 22, 2020 at 7:15pm   2 Most recent comment from Max:For backup solution, you should always use your web hosting's backup solution because its better and more robust than a wordpress plugin. José Pedro Ferreira PHP VersionClosed Troubleshooting the Theme   Updated March 18, 2020 at 3:48pm   3 Most recent comment from José Pedro Ferreira:Thanks!The problem was that Unyson Backup requires PHP Zip module but it was not enabled on my server.I have enabled it and now PHP 7.3 is working