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Public Tickets

Paul Munger Fixing things on StreamKing themed podcast websiteClosed Troubleshooting the Theme   Updated March 6, 2020 at 3:53pm   4 Most recent comment from Max:Hi Paul,give me access to your wp-admin and Ill fix the comments box. Ken Howard errorClosed Troubleshooting the Theme   Updated March 6, 2020 at 3:21pm   2 Most recent comment from Max:Hi,1) Could you please provide me access to your wp-admin and I will gladly check the issue you have.2) I also need access to your FTP. If you dont have access to your ftp, please call your hosting pr ... Paul Munger Updated Elementor Breaks SiteClosed Troubleshooting the Theme   Updated March 6, 2020 at 2:44pm   3 Most recent comment from Paul Munger:Thanks, I was able to get the site working again.  Issue resolved! Daniel Oyston Theme update issuesClosed Troubleshooting the Theme   Updated March 4, 2020 at 1:34pm   2 Most recent comment from Alexandre Dubois:Hello, Please go to wp-admin>appearance>install pluginsAnd update "Elementor Sonaar Addon" Nodenot videos don't play anymore on iosClosed Troubleshooting the Theme   Updated March 2, 2020 at 5:06pm   2 Most recent comment from Max:Hi,Could you please explain how to reproduce the issue? Does this happens only with our theme or with any themes? Gábor Juhász translate the footerClosed Troubleshooting the Theme   Updated February 24, 2020 at 8:13pm   4 Most recent comment from Alexandre Dubois:Hello, Now you can. I went to wp-admin>languages>setting>Custom post types and TaxonomiesAnd I have check all custom post type. Raf Cardenas Upcoming shows not listing all eventsClosed Troubleshooting the Theme   Updated February 19, 2020 at 4:58pm   9 Most recent comment from Raf Cardenas:That worked for all browsers and mobile. Thanks for your assistance, you can close this ticket. Peter Theme OptionsClosed Troubleshooting the Theme   Updated February 17, 2020 at 3:22pm   3 Most recent comment from Alexandre Dubois:No prob. Eduard update of sonaar Elementor addons failsClosed Troubleshooting the Theme   Updated February 12, 2020 at 8:52pm   4 Most recent comment from Max:With every new version of plugins, I always recommend to test on a staging server first.More info: https://www.facebook.com/groups/Elementors/permalink/2550753515050419/ psyndrome warning messagesClosed Troubleshooting the Theme   Updated February 12, 2020 at 8:28pm   8 Most recent comment from Max:The public version is rolling on but not all countries received it yet (thats how WP repo work).Either way, we have fixed the issue in the last theme update (v4.15). Please update your theme and you ... David Installing ThemeClosed Troubleshooting the Theme   Updated February 12, 2020 at 4:33pm   9 Most recent comment from Alexandre Dubois:Hello David, 1)To change the FavIcon, please go to wp-admin>appearance>customize>site indentity.2)Please select the first section and click on the style tab. https://d.pr/i/78CkVN3) have you install ... psyndrome Double footer in Elementor backendClosed Troubleshooting the Theme   Updated February 11, 2020 at 1:52pm   2 Most recent comment from psyndrome:Fixed. Was an cache issue. Tom Watson Possible caching issue and strange-ness around continuous music player and cacheClosed Troubleshooting the Theme   Updated February 6, 2020 at 11:30pm   14 Most recent comment from Max:Excellent. you should be fine now Makebeh Philip Unable to complete woocommerce paymentsClosed Troubleshooting the Theme   Updated February 5, 2020 at 2:09pm   1 Most recent comment from Makebeh Philip:I am unable to complete woocommerce payments. It throws and error which comes from the theme. When I activate another theme, the payments are successful Raf Cardenas layout and Colors wrongClosed Troubleshooting the Theme   Updated February 4, 2020 at 8:14pm   4 Most recent comment from Alexandre Dubois:You are welcome