Public Tickets
Eduard
update of sonaar Elementor addons failsClosed
Troubleshooting the Theme
Updated February 12, 2020 at 8:52pm
4
Most recent comment from Max:With every new version of plugins, I always recommend to test on a staging server first.More info: https://www.facebook.com/groups/Elementors/permalink/2550753515050419/
psyndrome
warning messagesClosed
Troubleshooting the Theme
Updated February 12, 2020 at 8:28pm
8
Most recent comment from Max:The public version is rolling on but not all countries received it yet (thats how WP repo work).Either way, we have fixed the issue in the last theme update (v4.15). Please update your theme and you ...
David
Installing ThemeClosed
Troubleshooting the Theme
Updated February 12, 2020 at 4:33pm
9
Most recent comment from Alexandre Dubois:Hello David, 1)To change the FavIcon, please go to wp-admin>appearance>customize>site indentity.2)Please select the first section and click on the style tab. https://d.pr/i/78CkVN3) have you install ...
psyndrome
Double footer in Elementor backendClosed
Troubleshooting the Theme
Updated February 11, 2020 at 1:52pm
2
Most recent comment from psyndrome:Fixed. Was an cache issue.
Tom Watson
Possible caching issue and strange-ness around continuous music player and cacheClosed
Troubleshooting the Theme
Updated February 6, 2020 at 11:30pm
14
Most recent comment from Max:Excellent. you should be fine now
Makebeh Philip
Unable to complete woocommerce paymentsClosed
Troubleshooting the Theme
Updated February 5, 2020 at 2:09pm
1
Most recent comment from Makebeh Philip:I am unable to complete woocommerce payments. It throws and error which comes from the theme. When I activate another theme, the payments are successful
Raf Cardenas
layout and Colors wrongClosed
Troubleshooting the Theme
Updated February 4, 2020 at 8:14pm
4
Most recent comment from Alexandre Dubois:You are welcome
Miguel H
Main Background issueClosed
Troubleshooting the Theme
Updated February 3, 2020 at 4:27pm
4
Most recent comment from Max:Hi,I can see your background image here: https://d.pr/i/CMasSBhave you fixed it? Perhaps make sure to clear your browser cache?If it does not work for you, please provide me access to your wp-admin ...
Jason Flores
Event being moved to "Past Events" on the day of the event. "Closed
Troubleshooting the Theme
Updated January 31, 2020 at 5:43pm
4
Most recent comment from Max:Hi,make sure that your server's time zone are set correctly. https://d.pr/i/6usRY8
Sergio Aquino
Feature image pixelationClosed
Troubleshooting the Theme
Updated January 29, 2020 at 3:04pm
2
Most recent comment from Max:Hi,go to WP-Admin > Theme Options > Post Settings and change the featured image to original. see screenshot: https://d.pr/i/BGgixq
Robey
Logo to bigClosed
Troubleshooting the Theme
Updated January 27, 2020 at 8:39pm
17
Most recent comment from Robey:I totally oversaw that. Thank you!
GertJan van Schuppen
Past/Present pages from EventClosed
Troubleshooting the Theme
Updated January 27, 2020 at 3:07pm
2
Most recent comment from Alexandre Dubois:Hi, The event list is coded in the sonaar/items/event.php file. But you cant modify this file in a child-theme, and if you do some customizations in the theme folder, you will lost them with the nex ...
José Pedro Ferreira
Cannot edit an event with ElementorClosed
Troubleshooting the Theme
Updated January 27, 2020 at 2:17pm
11
Most recent comment from Alexandre Dubois:Good news
GertJan van Schuppen
Edit event template (single event)Closed
Troubleshooting the Theme
Updated January 24, 2020 at 10:48am
4
Most recent comment from GertJan van Schuppen:child-themes.. never heard of it.. but followed your link and I am using it as we speak :)thanks for the help!
Corrado Cocco
TecnicaClosed
Troubleshooting the Theme
Updated January 22, 2020 at 3:19pm
2
Most recent comment from Max:Make sure to clear your browser cache.If it does not work, please send me screenshot of where you change the background exactly and provide me access to your wp-admin and I will gladly check the issue ...