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Public Tickets

psyndrome warning messagesClosed Troubleshooting the Theme   Updated February 12, 2020 at 8:28pm   8 Most recent comment from Max:The public version is rolling on but not all countries received it yet (thats how WP repo work).Either way, we have fixed the issue in the last theme update (v4.15). Please update your theme and you ... David Installing ThemeClosed Troubleshooting the Theme   Updated February 12, 2020 at 4:33pm   9 Most recent comment from Alexandre Dubois:Hello David, 1)To change the FavIcon, please go to wp-admin>appearance>customize>site indentity.2)Please select the first section and click on the style tab. https://d.pr/i/78CkVN3) have you install ... psyndrome Double footer in Elementor backendClosed Troubleshooting the Theme   Updated February 11, 2020 at 1:52pm   2 Most recent comment from psyndrome:Fixed. Was an cache issue. Tom Watson Possible caching issue and strange-ness around continuous music player and cacheClosed Troubleshooting the Theme   Updated February 6, 2020 at 11:30pm   14 Most recent comment from Max:Excellent. you should be fine now Makebeh Philip Unable to complete woocommerce paymentsClosed Troubleshooting the Theme   Updated February 5, 2020 at 2:09pm   1 Most recent comment from Makebeh Philip:I am unable to complete woocommerce payments. It throws and error which comes from the theme. When I activate another theme, the payments are successful Raf Cardenas layout and Colors wrongClosed Troubleshooting the Theme   Updated February 4, 2020 at 8:14pm   4 Most recent comment from Alexandre Dubois:You are welcome Miguel H Main Background issueClosed Troubleshooting the Theme   Updated February 3, 2020 at 4:27pm   4 Most recent comment from Max:Hi,I can see your background image here: https://d.pr/i/CMasSBhave you fixed it? Perhaps make sure to clear your browser cache?If it does not work for you, please provide me access to your wp-admin ... Jason Flores Event being moved to "Past Events" on the day of the event. "Closed Troubleshooting the Theme   Updated January 31, 2020 at 5:43pm   4 Most recent comment from Max:Hi,make sure that your server's time zone are set correctly. https://d.pr/i/6usRY8 Sergio Aquino Feature image pixelationClosed Troubleshooting the Theme   Updated January 29, 2020 at 3:04pm   2 Most recent comment from Max:Hi,go to WP-Admin > Theme Options > Post Settings and change the featured image to original. see screenshot: https://d.pr/i/BGgixq Robey Logo to bigClosed Troubleshooting the Theme   Updated January 27, 2020 at 8:39pm   17 Most recent comment from Robey:I totally oversaw that. Thank you! GertJan van Schuppen Past/Present pages from EventClosed Troubleshooting the Theme   Updated January 27, 2020 at 3:07pm   2 Most recent comment from Alexandre Dubois:Hi, The event list is coded in the sonaar/items/event.php file. But you cant modify this file in a child-theme, and if you do some customizations in the theme folder, you will lost them with the nex ... José Pedro Ferreira Cannot edit an event with ElementorClosed Troubleshooting the Theme   Updated January 27, 2020 at 2:17pm   11 Most recent comment from Alexandre Dubois:Good news GertJan van Schuppen Edit event template (single event)Closed Troubleshooting the Theme   Updated January 24, 2020 at 10:48am   4 Most recent comment from GertJan van Schuppen:child-themes.. never heard of it.. but followed your link and I am using it as we speak :)thanks for the help! Corrado Cocco TecnicaClosed Troubleshooting the Theme   Updated January 22, 2020 at 3:19pm   2 Most recent comment from Max:Make sure to clear your browser cache.If it does not work, please send me screenshot of where you change the background exactly and provide me access to your wp-admin and I will gladly check the issue ... Eric Little after update code is showing on front end of websiteClosed Troubleshooting the Theme   Updated January 21, 2020 at 10:03pm   3 Most recent comment from Eric Little:I updated and activated updated all plugins and it fixed it! Thanks!