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Public Tickets

Raf Cardenas Call to action link now workingClosed Troubleshooting the Theme   Updated September 4, 2019 at 7:28pm   2 Most recent comment from Raf Cardenas:Re-entered it and working now. You can close this. Nick License keyClosed Troubleshooting the Theme   Updated September 4, 2019 at 4:01am   2 Most recent comment from Max:HiCould you please provide me access to your wp-admin and I will gladly check the issue you have. Franklin Espinola Audio does not play automaticallyClosed Troubleshooting the Theme   Updated September 3, 2019 at 11:12pm   2 Most recent comment from Max:Hi,Auto-play audio when your page loads is now banned by most desktop and mobile browsers including Chrome and Safari. This is what we call a "Auto-Play Policy". To play audio in a web browser, the us ... RICHARD URQUHART ApperanceClosed Troubleshooting the Theme   Updated September 3, 2019 at 12:27pm   2 Most recent comment from Max:Hi,I cant reproduce the issue using latest Chrome/Mac OSSee video : https://d.pr/v/Smi1xdWhat OS/Device are you using? Laurent works without internetClosed Troubleshooting the Theme   Updated September 1, 2019 at 2:51pm   4 Most recent comment from Max:You will need to embed VueJS library directly into the themeFor custom works, we strongly recommend these guys: WP Kraken - https://sonaar.io/go/wpkraken It's cheap! And the cool thing is that if ... Trippetchz Defer loading file for MP3 Music PlayerClosed Troubleshooting the Theme   Updated August 30, 2019 at 1:18pm   2 Most recent comment from Max:Im not sure to correctly understand. Can you show me a screenshot or video so I can understand the issue ? GertJan van Schuppen Music - sliderClosed Troubleshooting the Theme   Updated August 30, 2019 at 1:15pm   2 Most recent comment from Max:Yes,edit your slider and select the button then change the link.See screenshot https://d.pr/i/ttUi0BSo instead of  .....it will be ..... Leo audio not playingClosed Troubleshooting the Theme   Updated August 29, 2019 at 11:58pm   9 Most recent comment from Max:Alright, have a nice day Andrew Brennan Moonlight Theme - News Messed UpClosed Troubleshooting the Theme   Updated August 29, 2019 at 1:28pm   11 Most recent comment from Alexandre Dubois:Hi Andrew,I do not think I did anything, but my last investigation was 2 weeks ago. I m glad mailchimp works now PANAKEIA sonaar_audioplayer shortcode?Closed Troubleshooting the Theme   Updated August 28, 2019 at 2:55pm   3 Most recent comment from PANAKEIA:thank you PANAKEIA quotation marks in Promo box sub title widgetClosed Troubleshooting the Theme   Updated August 28, 2019 at 2:42pm   6 Most recent comment from Max:In some cases, users want to add HTML tags in those fields. eg: NICE GREY AND BLACK TITLESo you can do much more possibilities by entering html characters that if we encode that field into UTF8 beca ... paul Podcast Player single background colour not workingClosed Troubleshooting the Theme   Updated August 27, 2019 at 2:18pm   2 Most recent comment from Max:Hi,Make sure to use a gradient background with the same top/bottom color to make a solid color.thanks Makebeh Philip Artist Grid not respondingClosed Troubleshooting the Theme   Updated August 27, 2019 at 2:17pm   2 Most recent comment from Max:Hi,I can see 2 artists here: https://d.pr/i/rcFkRddid you fix the issue? Alexandra E Ljadov Essential grid not showing instagramClosed Troubleshooting the Theme   Updated August 25, 2019 at 4:51pm   2 Most recent comment from Max:Hi,Instagram changed something in their API in the last 48 hours. People who use Instagram with USERNAME make the Ess grid instagram feed stop working. This is a general issues and all  other instag ... PANAKEIA Mobile menu sizeClosed Troubleshooting the Theme   Updated August 24, 2019 at 9:42am   2 Most recent comment from PANAKEIA:Oupss sorry I didn't see the menu_small_item CSS class