Public Tickets
Tom Watson
H1 Heading Tags for Playlist Player Titles cause SEO issueClosed
Troubleshooting the Theme
Updated January 2, 2020 at 6:46pm
15
Most recent comment from Max:Hi,There is only 2 H1 on your homepage. the second H1 is the footer continuous player but this is a false positive. it wont affect your seo rank because its in a different section
Robey
Music - Parallax Ordering SongsClosed
Troubleshooting the Theme
Updated December 27, 2019 at 1:07am
2
Most recent comment from Max:Hi,To order your playlist, reorganize your publish date of your playlist in the order you want. see video: https://d.pr/v/DtfMc6
Sidney
stream not workingClosed
Troubleshooting the Theme
Updated December 23, 2019 at 5:11pm
2
Most recent comment from Max:Ill close this ticket to avoid confusion because of duplication via the live chat.
sunam
theme errorClosed
Troubleshooting the Theme
Updated December 23, 2019 at 5:04pm
2
Most recent comment from Max:Hi,What is your website address so I can check. I cant see your webpage here: https://d.pr/i/wW6DCu
Andrew J Lee
Can't access my backendClosed
Troubleshooting the Theme
Updated December 22, 2019 at 3:23pm
2
Most recent comment from Andrew J Lee:Nevermind, I ended up making a whole new wordpress install.
Mike Dewald
Application HelpClosed
Troubleshooting the Theme
Updated December 21, 2019 at 7:43pm
2
Most recent comment from Mike Dewald:Nevermind. We are just going to upload our shows manually.
Mike Dewald
General QuestionsClosed
Troubleshooting the Theme
Updated December 21, 2019 at 3:18pm
2
Most recent comment from Mike Dewald:i fixed it. The home page has its own separate background color setting. I found this out when reading the manual lol. Sorry I will read through all that before asking another question.
Mike Rowley
Menu FontsClosed
Troubleshooting the Theme
Updated December 20, 2019 at 4:45pm
5
Most recent comment from Max:Umm, make sure to clear your browser cache and maybe your website cache or your CDN's cache if you have any. as I tested with 2 computer here and it works fine.
John
After recent update all template formatting, CSS and top NAV are GONE.Closed
Troubleshooting the Theme
Updated December 18, 2019 at 7:18pm
2
Most recent comment from Max:Hi,Probably just a cache issue.
Go to wp-admin > theme options general setting and disable the option : "Move Dynamic Style to External Stylesheet" then save.You can re enable the option after you sav ...
introvartsounds
ErrorClosed
Troubleshooting the Theme
Updated December 17, 2019 at 5:48pm
2
Most recent comment from Max:Please check with your hosting provider. Perhaps your server miss memory or time out
Gilles Petrus
Music player ultimate styleClosed
Troubleshooting the Theme
Updated December 16, 2019 at 8:01pm
3
Most recent comment from Gilles Petrus:Hi,I'm sorry i'ts a mistake from me.You can close this ticketBest regards
James
Cannot update theme - update package unavailable errorClosed
Troubleshooting the Theme
Updated December 14, 2019 at 10:40pm
2
Most recent comment from Max:Hi,Could you please provide me access to your wp-admin and I will gladly check the issue you have.
José Pedro Ferreira
Heading Typography doesn't apply always the same wayClosed
Troubleshooting the Theme
Updated December 9, 2019 at 5:37pm
2
Most recent comment from Alexandre Dubois:Hi Jose,Have your style the https://www.ofp.pt/pt/orquestra/dir-artisticos/ page after the duplication. Every change you do on one page, have do be done on its tranlsated page.
MENES KEDAR
youtube-gridClosed
Troubleshooting the Theme
Updated December 9, 2019 at 4:02pm
2
Most recent comment from Max:Duplicate from the messenger message. Ill close this ticket to avoid duplication and confusion
sunam
mobile themeClosed
Troubleshooting the Theme
Updated December 9, 2019 at 3:52pm
7
Most recent comment from Max:Hi,perhaps clear your browser cache, any cache plugin, or any CDN you are using from your hosting.