Public Tickets
Brad Shoemaker
Sonaar Interferes with Powerpress FeedClosed
Troubleshooting the Theme
Updated November 1, 2019 at 2:45pm
5
Most recent comment from Max:Hi,we have just added an option in our theme to disable the rss feed generated by Sonaar. We will push an official update within the next 2 weeks. In the meantime, here is the update.See screenshot o ...
Jeff Weidner
pocasts are not playing for some reasonClosed
Troubleshooting the Theme
Updated October 30, 2019 at 5:43pm
6
Most recent comment from Max:Good to know!
Damien
Home page on demo importClosed
Troubleshooting the Theme
Updated October 29, 2019 at 5:44pm
46
Most recent comment from Alexandre Dubois:Hi,1) The video is set as a section backgroundhttps://d.pr/free/i/WAaMBi2) The logo is always linked to the homepage, so if the landingpage is set as the homepage, the logo will be linked to it. I don ...
Marc A Augustine
when i exported the demo temple i can't see the images on my libraryClosed
Troubleshooting the Theme
Updated October 28, 2019 at 8:23pm
2
Most recent comment from Max:Sorry Im confused and I dont understand your question...you have exported the demo temple? what is the demo temple?please elaborate or send me screenshot so I can understand.Also could you please pro ...
CristianGilDj
Essential Grid - Sonaar TemplateClosed
Troubleshooting the Theme
Updated October 28, 2019 at 7:25pm
5
Most recent comment from Max:Seems to work. see screenshot: https://d.pr/i/e0bG5n
Juan Ignacio Miranda Sánchez
instagram feed problemsClosed
Troubleshooting the Theme
Updated October 27, 2019 at 6:50pm
2
Most recent comment from Max:please read this article for the solution: https://sonaar.ticksy.com//ticket/2143149/
Erin Rose
Broken theme? Website?Closed
Troubleshooting the Theme
Updated October 27, 2019 at 6:45pm
2
Most recent comment from Max:Hi,I dont have attachment in your message. can you send me a screenshot ?Could you please provide me access to your wp-admin and I will gladly check the issue you have.
[email protected]
demo content failing to installClosed
Troubleshooting the Theme
Updated October 25, 2019 at 4:47pm
7
Most recent comment from Max:You are welcome
Jeff Weidner
Videos redirecting offsite to VimeoClosed
Troubleshooting the Theme
Updated October 24, 2019 at 7:04pm
6
Most recent comment from Max:you are welcome
Raf Cardenas
Gallery brokenClosed
Troubleshooting the Theme
Updated October 24, 2019 at 6:08pm
3
Most recent comment from Raf Cardenas:Oh you're the best! Thanks for the quick response, all set.
Jeff Weidner
Items not showing on web pageClosed
Troubleshooting the Theme
Updated October 24, 2019 at 5:29pm
4
Most recent comment from Alexandre Dubois:This option is not available for stream video.
Jonk Haglund
Main menu disappeared after updating themeClosed
Troubleshooting the Theme
Updated October 18, 2019 at 3:37pm
2
Most recent comment from Max:Hi,Do you have any cache plugin or CDN? if so, try to clear the cache/reset the CDN.If it does not work, please provide me access to your wp-admin and I will gladly check the issue you have.
José Pedro Ferreira
Error in imagesClosed
Troubleshooting the Theme
Updated October 18, 2019 at 5:41pm
3
Most recent comment from Alexandre Dubois:It is no more necessary to set the allow_url to "on". I have find a better way to fix the issue. It is fixed.
valentino magra
header / menu modifyClosed
Troubleshooting the Theme
Updated October 17, 2019 at 2:51pm
2
Most recent comment from Max:Hi,go to wp-admin > theme options > menu options and scroll down to hot links to remove the links on the right.You will also see the logo mini to remove on the same screen.
Rosie
Invisible elements on IEClosed
Troubleshooting the Theme
Updated October 16, 2019 at 5:24pm
2
Most recent comment from Max:We just had a chat on messenger about this issue.Elementor does not support IE: https://docs.elementor.com/article/38-requirementsPerhaps rebuilt your section and use an image instead of a background ...