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Public Tickets

Markus Marjak Marjak Elementor problems / mobile viewsClosed Troubleshooting the Theme   Updated November 4, 2019 at 5:59pm   2 Most recent comment from Max:Hi,It looks like a JavaScript conflict. Could you try something for me? Please deactivate all your plugins except Elementor Sonaar Addon, Elementor, Essential Grid and Revolution Slider then see if t ... Brad Shoemaker Sonaar Interferes with Powerpress FeedClosed Troubleshooting the Theme   Updated November 1, 2019 at 2:45pm   5 Most recent comment from Max:Hi,we have just added an option in our theme to disable the rss feed generated by Sonaar. We will push an official update within the next 2 weeks. In the meantime, here is the update.See screenshot o ... Jeff Weidner pocasts are not playing for some reasonClosed Troubleshooting the Theme   Updated October 30, 2019 at 5:43pm   6 Most recent comment from Max:Good to know! Damien Home page on demo importClosed Troubleshooting the Theme   Updated October 29, 2019 at 5:44pm   46 Most recent comment from Alexandre Dubois:Hi,1) The video is set as a section backgroundhttps://d.pr/free/i/WAaMBi2) The logo is always linked to the homepage, so if the landingpage is set as the homepage, the logo will be linked to it. I don ... Marc A Augustine when i exported the demo temple i can't see the images on my libraryClosed Troubleshooting the Theme   Updated October 28, 2019 at 8:23pm   2 Most recent comment from Max:Sorry Im confused and I dont understand your question...you have exported the demo temple? what is the demo temple?please elaborate or send me screenshot so I can understand.Also could you please pro ... CristianGilDj Essential Grid - Sonaar TemplateClosed Troubleshooting the Theme   Updated October 28, 2019 at 7:25pm   5 Most recent comment from Max:Seems to work. see screenshot: https://d.pr/i/e0bG5n Juan Ignacio Miranda Sánchez instagram feed problemsClosed Troubleshooting the Theme   Updated October 27, 2019 at 6:50pm   2 Most recent comment from Max:please read this article for the solution: https://sonaar.ticksy.com//ticket/2143149/ Erin Rose Broken theme? Website?Closed Troubleshooting the Theme   Updated October 27, 2019 at 6:45pm   2 Most recent comment from Max:Hi,I dont have attachment in your message. can you send me a screenshot ?Could you please provide me access to your wp-admin and I will gladly check the issue you have. [email protected] demo content failing to installClosed Troubleshooting the Theme   Updated October 25, 2019 at 4:47pm   7 Most recent comment from Max:You are welcome Jeff Weidner Videos redirecting offsite to VimeoClosed Troubleshooting the Theme   Updated October 24, 2019 at 7:04pm   6 Most recent comment from Max:you are welcome Raf Cardenas Gallery brokenClosed Troubleshooting the Theme   Updated October 24, 2019 at 6:08pm   3 Most recent comment from Raf Cardenas:Oh you're the best! Thanks for the quick response, all set. Jeff Weidner Items not showing on web pageClosed Troubleshooting the Theme   Updated October 24, 2019 at 5:29pm   4 Most recent comment from Alexandre Dubois:This option is not available for stream video. Jonk Haglund Main menu disappeared after updating themeClosed Troubleshooting the Theme   Updated October 18, 2019 at 3:37pm   2 Most recent comment from Max:Hi,Do you have any cache plugin or CDN? if so, try to clear the cache/reset the CDN.If it does not work,  please provide me access to your wp-admin and I will gladly check the issue you have. José Pedro Ferreira Error in imagesClosed Troubleshooting the Theme   Updated October 18, 2019 at 5:41pm   3 Most recent comment from Alexandre Dubois:It is no more necessary to set the allow_url to "on". I have find a better way to fix the issue. It is fixed. valentino magra header / menu modifyClosed Troubleshooting the Theme   Updated October 17, 2019 at 2:51pm   2 Most recent comment from Max:Hi,go to wp-admin > theme options > menu options and scroll down to hot links to remove the links on the right.You will also see the logo mini to remove on the same screen.