Public Tickets
paul
Browser Console errorsClosed
Troubleshooting the Theme
Updated September 9, 2019 at 3:00pm
4
Most recent comment from Max:But everything seems to works fine. if you have any specific issue, let us know
paul
sonaar.scripts.min.jsClosed
Troubleshooting the Theme
Updated September 9, 2019 at 2:18pm
7
Most recent comment from Max:You are welcome
Doug Rider
Continuous Sticky Audio PlayerClosed
Troubleshooting the Theme
Updated September 7, 2019 at 11:53pm
3
Most recent comment from Doug Rider:Oops. I see that it's only for your themes. https://sonaar.io/wp-plugin-to-manage-music
Leo
Featured ImageClosed
Troubleshooting the Theme
Updated September 4, 2019 at 7:19pm
4
Most recent comment from Max:Fixed. I set the grid to load the featured image on priority: https://d.pr/i/w6FLc8
Raf Cardenas
Call to action link now workingClosed
Troubleshooting the Theme
Updated September 4, 2019 at 7:28pm
2
Most recent comment from Raf Cardenas:Re-entered it and working now. You can close this.
Nick
License keyClosed
Troubleshooting the Theme
Updated September 4, 2019 at 4:01am
2
Most recent comment from Max:HiCould you please provide me access to your wp-admin and I will gladly check the issue you have.
Franklin Espinola
Audio does not play automaticallyClosed
Troubleshooting the Theme
Updated September 3, 2019 at 11:12pm
2
Most recent comment from Max:Hi,Auto-play audio when your page loads is now banned by most desktop and mobile browsers including Chrome and Safari. This is what we call a "Auto-Play Policy". To play audio in a web browser, the us ...
RICHARD URQUHART
ApperanceClosed
Troubleshooting the Theme
Updated September 3, 2019 at 12:27pm
2
Most recent comment from Max:Hi,I cant reproduce the issue using latest Chrome/Mac OSSee video : https://d.pr/v/Smi1xdWhat OS/Device are you using?
Laurent
works without internetClosed
Troubleshooting the Theme
Updated September 1, 2019 at 2:51pm
4
Most recent comment from Max:You will need to embed VueJS library directly into the themeFor custom works, we strongly recommend these guys: WP Kraken - https://sonaar.io/go/wpkraken
It's cheap! And the cool thing is that if ...
Trippetchz
Defer loading file for MP3 Music PlayerClosed
Troubleshooting the Theme
Updated August 30, 2019 at 1:18pm
2
Most recent comment from Max:Im not sure to correctly understand. Can you show me a screenshot or video so I can understand the issue ?
GertJan van Schuppen
Music - sliderClosed
Troubleshooting the Theme
Updated August 30, 2019 at 1:15pm
2
Most recent comment from Max:Yes,edit your slider and select the button then change the link.See screenshot https://d.pr/i/ttUi0BSo instead of .....it will be .....
Leo
audio not playingClosed
Troubleshooting the Theme
Updated August 29, 2019 at 11:58pm
9
Most recent comment from Max:Alright, have a nice day
Andrew Brennan
Moonlight Theme - News Messed UpClosed
Troubleshooting the Theme
Updated August 29, 2019 at 1:28pm
11
Most recent comment from Alexandre Dubois:Hi Andrew,I do not think I did anything, but my last investigation was 2 weeks ago. I m glad mailchimp works now
PANAKEIA
sonaar_audioplayer shortcode?Closed
Troubleshooting the Theme
Updated August 28, 2019 at 2:55pm
3
Most recent comment from PANAKEIA:thank you
PANAKEIA
quotation marks in Promo box sub title widgetClosed
Troubleshooting the Theme
Updated August 28, 2019 at 2:42pm
6
Most recent comment from Max:In some cases, users want to add HTML tags in those fields. eg: NICE GREY AND BLACK TITLESo you can do much more possibilities by entering html characters that if we encode that field into UTF8 beca ...