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Public Tickets

Erik Desrosiers Problem with permalinksClosed Troubleshooting the Theme   Updated August 9, 2019 at 8:30pm   20 Most recent comment from Max:Also, please try to install Classic Editor plugin. I think this will fix your permalink issue. Erik Desrosiers Album covert art disappears + audio player backgroundClosed Troubleshooting the Theme   Updated August 9, 2019 at 6:19am   4 Most recent comment from Erik Desrosiers:This was resolved by migrating from Dreamhost to Cloudways. Erik Desrosiers Website slowClosed Troubleshooting the Theme   Updated August 9, 2019 at 5:44am   8 Most recent comment from Erik Desrosiers:Cloudways solved my problem. I'll be migrating all my Wordpress websites away from Dreamhost now. Thanks for the great suggestion! Erik Desrosiers Essential grid images not loadingClosed Troubleshooting the Theme   Updated August 9, 2019 at 5:43am   3 Most recent comment from Erik Desrosiers:This was resolved by switching from Dreamhost to Cloudways Mike Brown plugin not working correctly with themeClosed Troubleshooting the Theme   Updated August 9, 2019 at 12:32am   2 Most recent comment from Max:Hi, If a third party plugin is not ajaxifed and don't work with a Ajax theme, and you really want to use that third party plugin, you can turn off ajax in the theme by going to wp-admin > theme ... Mat Murray WooCommerce product tabs not showing in frontendClosed Troubleshooting the Theme   Updated August 8, 2019 at 2:23pm   9 Most recent comment from Mat Murray:Perfect. Thanks! Jamie McClennan Audio player forces website to reloadClosed Troubleshooting the Theme   Updated August 8, 2019 at 10:01am   2 Most recent comment from Jamie McClennan:It's all fixed.  Don't know how... Thanks :) Tyrell Vaughn Scrolling on Mobile DeviceClosed Troubleshooting the Theme   Updated August 6, 2019 at 3:07pm   6 Most recent comment from Max:Please update your theme and plugins. you are running version 2.3 and we are now at version 4.4.1How do I update my theme ? ---------------------------------------------- V.4.3.1 - 2019.06.20 -------- ... GertJan van Schuppen Template for a category is not showing the image in the right dimensionsClosed Troubleshooting the Theme   Updated August 6, 2019 at 1:37pm   3 Most recent comment from GertJan van Schuppen:Awesome, thank you very much!GertJan duane engstrom player not workingClosed Troubleshooting the Theme   Updated August 5, 2019 at 2:50pm   3 Most recent comment from Max:Hi,If you mean that the continuous sticky footer player is not working, its because the song you are trying to play comes from Apple music. You cannot play Apple Music streaming tracks into a custom M ... introvartsounds Music Player for Mobile ViewClosed Troubleshooting the Theme   Updated August 5, 2019 at 2:40pm   2 Most recent comment from Max:Thanks for your input Introvartsounds. We will consider this in our next roadmap meeting with our team. Mat Murray Error when saving in backendClosed Troubleshooting the Theme   Updated August 2, 2019 at 8:29am   3 Most recent comment from Mat Murray:Thanks! Alex Lykesas Some errorrs in youtube embed playerClosed Troubleshooting the Theme   Updated August 1, 2019 at 6:54pm   5 Most recent comment from Alex Lykesas:oh ok maybe some addon makes this. Alex Lykesas Apex Elementor themeClosed Troubleshooting the Theme   Updated August 1, 2019 at 6:46pm   6 Most recent comment from Alexandre Dubois:Thanks Alex Trevor Sewell error message when installing the sonaar themeClosed Troubleshooting the Theme   Updated July 30, 2019 at 5:47pm   2 Most recent comment from Alexandre Dubois:Hi, May I have a login credential to the wp-admin?