Public Tickets
Francesco
Audioplayer issue caused by sonaar v.4.2.1Closed
Troubleshooting the Theme
Updated May 19, 2019 at 5:47pm
4
Most recent comment from Max:Thanks Francesco!Oh, by the way. if you have 30 seconds, feel free to rate our theme 5 Stars on TrustPilot. It's my little candy to offer great support to you :)
Simple click here https://www.tru ...
GertJan van Schuppen
Hamburger menu?Closed
Troubleshooting the Theme
Updated May 18, 2019 at 6:10pm
4
Most recent comment from Max:thanks
Phil
Waveforms not displaying in MP3 Audio Player on page loadClosed
Troubleshooting the Theme
Updated May 18, 2019 at 4:26am
4
Most recent comment from Max:@mario Could you please provide me access to your wp-admin and I will gladly check the issue you have.
GertJan van Schuppen
Slider Revolution: remove backgroundimageClosed
Troubleshooting the Theme
Updated May 17, 2019 at 3:27pm
3
Most recent comment from Alexandre Dubois:Hi, I went to wp-admin>slider RevolutionEdit "main homepage" slider.clicked on the "slider setting" tabAnd disable the background optionhttps://d.pr/free/i/aIEkBS
GertJan van Schuppen
Adjust blogpost layoutClosed
Troubleshooting the Theme
Updated May 17, 2019 at 1:21pm
2
Most recent comment from Max:This is not possible unless you use either Elementor PRO, or you do some custom CSS to adjust that.Unfortunately, custom css is beyond the scope of our support.
Reece
music playerClosed
Troubleshooting the Theme
Updated May 17, 2019 at 1:00am
4
Most recent comment from Max:Hi Reece,I have fixed the issue for now by downgrading to the last version. We will push a theme update this weekend that will permanently fix the issue will the player not showing up in the next ve ...
oscillator
Displaying Podcasts In Essential GridClosed
Troubleshooting the Theme
Updated May 15, 2019 at 2:01pm
6
Most recent comment from Alexandre Dubois:you are welcome
GertJan van Schuppen
Google Maps icon nog showingClosed
Troubleshooting the Theme
Updated May 15, 2019 at 1:46pm
4
Most recent comment from Alexandre Dubois:It is fixed..fa.fa-map-marker:before{font-weight: 900;}
GertJan van Schuppen
Event list with only one category showingClosed
Troubleshooting the Theme
Updated May 14, 2019 at 2:30pm
4
Most recent comment from Max:The categories of the event custom post types can be used only with Essential Grid (where you can use it to build event grids with image cover etc..).The categories are not used in your event custom ...
GertJan van Schuppen
Show Location on event gridClosed
Troubleshooting the Theme
Updated May 14, 2019 at 2:14pm
2
Most recent comment from Max:Hi,unfortunately, we dont have this option. you will have to customize the templates files to suits your need.For custom works, we strongly recommend these guys: WP Kraken - https://sonaar.io/go/wpkra ...
Jonathan Pike
Blog pages not paginatingClosed
Troubleshooting the Theme
Updated May 14, 2019 at 4:20pm
3
Most recent comment from Alexandre Dubois:Hi Jonathan, We will release a new theme update today or tomorrow. It will fix the archive post issue.
GertJan van Schuppen
Change link text colorClosed
Troubleshooting the Theme
Updated May 13, 2019 at 2:27pm
2
Most recent comment from Max:Hi,The easiest way to control the link color, you can add this custom code to wp-admin > theme options > custom css:a { color: #8600d4;}Replace the color hexa by your own.
Jonathan Pike
Playlist error when showing full playlist from audio player.Closed
Troubleshooting the Theme
Updated May 13, 2019 at 12:49pm
2
Most recent comment from Max:Hi,It looks like a conflict with a third party plugins.
Could you try something for me? Please deactivate all your plugins except Elementor Sonaar Addon, Elementor, Essential Grid and Revolution Slid ...
GertJan van Schuppen
Change URL from eventsClosed
Troubleshooting the Theme
Updated May 10, 2019 at 2:02pm
2
Most recent comment from Max:Hi,you can change the slug of your pages, posts and custom posts by click the edit button beside the page URL on every page. see screenshot: https://d.pr/i/wcOwIzYou cannot have /madame-x-tour/12-09 ...
Fingerz
Scroll bar on Mobile MenuClosed
Troubleshooting the Theme
Updated May 10, 2019 at 2:00pm
2
Most recent comment from Max:Hi,Could you please provide me access to your wp-admin and I will gladly check the issue you have.