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Public Tickets

Oren Cohen Trouble with music playerClosed Troubleshooting the Theme   Updated July 8, 2019 at 1:06pm   2 Most recent comment from Max:HiCould you please provide me access to your wp-admin and I will gladly check the issue you have. Sam Installing the themeClosed Troubleshooting the Theme   Updated July 8, 2019 at 12:58pm   2 Most recent comment from Max:Make sure your upload file size allocated to wordpress on your server is set to 64mb or higher. You might need to contact your hosting provider for this.  Reginald Leger PHP.zipClosed Troubleshooting the Theme   Updated July 6, 2019 at 4:41pm   2 Most recent comment from Max:Please contact your webhosting so they can install the PHP Zip module, or follow this youtube video instruction https://www.youtube.com/watch?v=WfgyusFEQp4 Seth website editsClosed Troubleshooting the Theme   Updated July 4, 2019 at 11:39pm   5 Most recent comment from Seth :Thanks finally got it working! Tom Watson Mailchimp API entered but not recieving subscriptionsClosed Troubleshooting the Theme   Updated July 3, 2019 at 12:59pm   5 Most recent comment from Max:Hello Tom,thanks for your input. Yes, this still in our roadmap but we have not prioritized it yet. You can see the changelog and history of what we have worked on here: http://demo.sonaar.io/wp-con ... Jon Sender essential gridClosed Troubleshooting the Theme   Updated June 29, 2019 at 1:35pm   2 Most recent comment from Alexandre Dubois:Hi Jon,Can you provide a login credential or at least tell me which sonaar theme are you using.  Mike Brown tech supportClosed Troubleshooting the Theme   Updated June 28, 2019 at 3:12pm   2 Most recent comment from Alexandre Dubois:You have to Edit each WPBakery Page Builder rowhttps://d.pr/free/i/EXqaBX edward want to open image on click not playClosed Troubleshooting the Theme   Updated June 27, 2019 at 3:50pm   2 Most recent comment from Alexandre Dubois:Please add this custom JS code:$('.album-art img').click(function(){return false;});You can add it to wp-admin>theme options>custom css/js Mat Murray Audio player timer resets every hourClosed Troubleshooting the Theme   Updated June 27, 2019 at 3:31pm   2 Most recent comment from Alexandre Dubois:Hi Mat,We will fix this soon as possible Mat Murray Main navigation menu taking 60s to displayClosed Troubleshooting the Theme   Updated June 27, 2019 at 3:28pm   4 Most recent comment from Alexandre Dubois:You are welcome kyohei demo import doesn't show upClosed Troubleshooting the Theme   Updated June 26, 2019 at 7:18pm   6 Most recent comment from Alexandre Dubois:I removed and re-install the iron-demo-importer plugin. Moonlight is now imported GertJan van Schuppen Youtube pageClosed Troubleshooting the Theme   Updated June 21, 2019 at 2:18pm   6 Most recent comment from Alexandre Dubois:Hi,I dont understand why.Maybe you should sort the grid by "menu order"  https://d.pr/free/i/Wsz3Kn Jon Sender slider revolutionClosed Troubleshooting the Theme   Updated June 19, 2019 at 1:53pm   2 Most recent comment from Max:Hi,Have you imported the theme demo yet? Could you please provide me access to your wp-admin and I will gladly check the issue you have paul Elementor Sonaar Addons - updateClosed Troubleshooting the Theme   Updated June 18, 2019 at 5:50pm   3 Most recent comment from paul:Thanks for the plugin update!I completely understand and will await the ACF update when you guys have done what you need to do. Thanks again! oscillator Audio PlayerClosed Troubleshooting the Theme   Updated June 16, 2019 at 5:19pm   7 Most recent comment from oscillator:Hey Alexandre, thank you for your reply. Please go ahead and close the ticket, I will reopen it if necessary.