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Public Tickets

paul Elementor Sonaar Addons - updateClosed Troubleshooting the Theme   Updated June 18, 2019 at 5:50pm   3 Most recent comment from paul:Thanks for the plugin update!I completely understand and will await the ACF update when you guys have done what you need to do. Thanks again! oscillator Audio PlayerClosed Troubleshooting the Theme   Updated June 16, 2019 at 5:19pm   7 Most recent comment from oscillator:Hey Alexandre, thank you for your reply. Please go ahead and close the ticket, I will reopen it if necessary. paul Problem creating PAGE or SECTION templatesClosed Troubleshooting the Theme   Updated June 15, 2019 at 8:38am   7 Most recent comment from paul:Great thanks!The real reason to do it is that when I build Elementor pages, I would like to save Sections & Elements as reusable template parts, directly from the page builder. (see screenshot). This ... edward sprintf(): Too few arguments inClosed Troubleshooting the Theme   Updated June 14, 2019 at 6:10pm   10 Most recent comment from Alexandre Dubois:You are welcome livewirepromix Mailchimp is not registering new subscribers to the mailing list.Closed Troubleshooting the Theme   Updated June 14, 2019 at 2:09pm   2 Most recent comment from Alexandre Dubois:Hi, Please update Elementor Sonaar Addons plugin to 1.2.1 paul ACF disables podcast playerClosed Troubleshooting the Theme   Updated June 7, 2019 at 3:12pm   3 Most recent comment from paul:Thanks. Just what I wanted to hear. Please close ticket James Dawson Podcast PlayerClosed Troubleshooting the Theme   Updated June 7, 2019 at 8:42am   6 Most recent comment from paul:Hi, is there any answer to the ACF plugin conflict??? The player stops working and the download button disappears. I have just created a similar support ticket. Thanks Ryan Audio playerClosed Troubleshooting the Theme   Updated June 6, 2019 at 2:27pm   2 Most recent comment from Alexandre Dubois:Hi Ryan,To customize a page template core, you have to duplicate it in a child-theme. You can use custom CSS code.To remove the "release date", please go to wp-admin>theme options>custom css/jsAnd thi ... Osu Waveform absent when loading mp3 externallyClosed Troubleshooting the Theme   Updated June 4, 2019 at 12:45am   5 Most recent comment from Max:You have a cors policy issue. please ask your hosting provider to allow origin access to * or to your domain name (which is local host)What you can do, is to show them this message: Access to XMLHttp ... Fingerz MenusClosed Troubleshooting the Theme   Updated June 3, 2019 at 11:09pm   4 Most recent comment from Max:If you use Elementor Pro, as soon as you will use the header builder and assign the menu, it will disable automatically the theme's menu. GertJan van Schuppen At store icons on PlaylistClosed Troubleshooting the Theme   Updated June 3, 2019 at 4:15pm   2 Most recent comment from Alexandre Dubois:Hi, The file related to those option is sonaar/includes/sonaar-music/includes/custom-fields.php (line 1008)But you have to know any theme update will remove all customization don in the theme core. Jonathan Pike Elimentor Lightbox Not WorkingClosed Troubleshooting the Theme   Updated June 3, 2019 at 4:06pm   8 Most recent comment from Alexandre Dubois:Hi, I dont see this issue.Are you talking about lightboxs on this page https://www.griffithscomposer.com/anzca-repertoire-alan-griffiths/ ?With browser are you using? GertJan van Schuppen Use a template to make a new pageClosed Troubleshooting the Theme   Updated June 3, 2019 at 3:04pm   2 Most recent comment from Max:Hi,great read: https://docs.elementor.com/article/60-libraryAlso, what you're asking is a great question and I think it's a very interesting one (that lot of people could also benefit). I ... Dylan Jackson Wave not appearingClosed Troubleshooting the Theme   Updated June 1, 2019 at 3:39pm   9 Most recent comment from Max:Hi,there is no option in the player to remove the soundwave and the total time. However, you can use custom css with display:none; to hide any part of it to suits your need. paul Margin + Padding issuesClosed Troubleshooting the Theme   Updated May 31, 2019 at 3:15pm   6 Most recent comment from Alexandre Dubois:Hello Paul "so this means that there is no simple theme option way to control the padding or the margin of the 'menu-container'?" The margin-top option works fine https://d.pr/free/i/euGXsE� ...