Public Tickets
Erik Desrosiers
Website slowClosed
Troubleshooting the Theme
Updated August 9, 2019 at 5:44am
8
Most recent comment from Erik Desrosiers:Cloudways solved my problem. I'll be migrating all my Wordpress websites away from Dreamhost now. Thanks for the great suggestion!
Erik Desrosiers
Essential grid images not loadingClosed
Troubleshooting the Theme
Updated August 9, 2019 at 5:43am
3
Most recent comment from Erik Desrosiers:This was resolved by switching from Dreamhost to Cloudways
Mike Brown
plugin not working correctly with themeClosed
Troubleshooting the Theme
Updated August 9, 2019 at 12:32am
2
Most recent comment from Max:Hi, If a third party plugin is not ajaxifed and don't work with a Ajax theme, and you really want to use that third party plugin, you can turn off ajax in the theme by going to wp-admin > theme ...
Mat Murray
WooCommerce product tabs not showing in frontendClosed
Troubleshooting the Theme
Updated August 8, 2019 at 2:23pm
9
Most recent comment from Mat Murray:Perfect. Thanks!
Jamie McClennan
Audio player forces website to reloadClosed
Troubleshooting the Theme
Updated August 8, 2019 at 10:01am
2
Most recent comment from Jamie McClennan:It's all fixed. Don't know how... Thanks :)
Tyrell Vaughn
Scrolling on Mobile DeviceClosed
Troubleshooting the Theme
Updated August 6, 2019 at 3:07pm
6
Most recent comment from Max:Please update your theme and plugins. you are running version 2.3 and we are now at version 4.4.1How do I update my theme ?
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V.4.3.1 - 2019.06.20
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GertJan van Schuppen
Template for a category is not showing the image in the right dimensionsClosed
Troubleshooting the Theme
Updated August 6, 2019 at 1:37pm
3
Most recent comment from GertJan van Schuppen:Awesome, thank you very much!GertJan
duane engstrom
player not workingClosed
Troubleshooting the Theme
Updated August 5, 2019 at 2:50pm
3
Most recent comment from Max:Hi,If you mean that the continuous sticky footer player is not working, its because the song you are trying to play comes from Apple music. You cannot play Apple Music streaming tracks into a custom M ...
introvartsounds
Music Player for Mobile ViewClosed
Troubleshooting the Theme
Updated August 5, 2019 at 2:40pm
2
Most recent comment from Max:Thanks for your input Introvartsounds. We will consider this in our next roadmap meeting with our team.
Mat Murray
Error when saving in backendClosed
Troubleshooting the Theme
Updated August 2, 2019 at 8:29am
3
Most recent comment from Mat Murray:Thanks!
Alex Lykesas
Some errorrs in youtube embed playerClosed
Troubleshooting the Theme
Updated August 1, 2019 at 6:54pm
5
Most recent comment from Alex Lykesas:oh ok maybe some addon makes this.
Alex Lykesas
Apex Elementor themeClosed
Troubleshooting the Theme
Updated August 1, 2019 at 6:46pm
6
Most recent comment from Alexandre Dubois:Thanks Alex
Trevor Sewell
error message when installing the sonaar themeClosed
Troubleshooting the Theme
Updated July 30, 2019 at 5:47pm
2
Most recent comment from Alexandre Dubois:Hi, May I have a login credential to the wp-admin?
Jake
errorClosed
Troubleshooting the Theme
Updated July 30, 2019 at 5:40pm
2
Most recent comment from Alexandre Dubois:Sorry for this issue. We will fix this, but for now you have to activate the sonaar child theme. This will temporary fix the issue.
Alex Lykesas
Music Payer issuesClosed
Troubleshooting the Theme
Updated July 29, 2019 at 2:28pm
2
Most recent comment from Alexandre Dubois:Hello Alex,Thanks to have report this issue. I add this on our roadmap.