Public Tickets
Mike Brown
tech supportClosed
Troubleshooting the Theme
Updated June 28, 2019 at 3:12pm
2
Most recent comment from Alexandre Dubois:You have to Edit each WPBakery Page Builder rowhttps://d.pr/free/i/EXqaBX
edward
want to open image on click not playClosed
Troubleshooting the Theme
Updated June 27, 2019 at 3:50pm
2
Most recent comment from Alexandre Dubois:Please add this custom JS code:$('.album-art img').click(function(){return false;});You can add it to wp-admin>theme options>custom css/js
Mat Murray
Audio player timer resets every hourClosed
Troubleshooting the Theme
Updated June 27, 2019 at 3:31pm
2
Most recent comment from Alexandre Dubois:Hi Mat,We will fix this soon as possible
Mat Murray
Main navigation menu taking 60s to displayClosed
Troubleshooting the Theme
Updated June 27, 2019 at 3:28pm
4
Most recent comment from Alexandre Dubois:You are welcome
kyohei
demo import doesn't show upClosed
Troubleshooting the Theme
Updated June 26, 2019 at 7:18pm
6
Most recent comment from Alexandre Dubois:I removed and re-install the iron-demo-importer plugin. Moonlight is now imported
GertJan van Schuppen
Youtube pageClosed
Troubleshooting the Theme
Updated June 21, 2019 at 2:18pm
6
Most recent comment from Alexandre Dubois:Hi,I dont understand why.Maybe you should sort the grid by "menu order" https://d.pr/free/i/Wsz3Kn
Jon Sender
slider revolutionClosed
Troubleshooting the Theme
Updated June 19, 2019 at 1:53pm
2
Most recent comment from Max:Hi,Have you imported the theme demo yet? Could you please provide me access to your wp-admin and I will gladly check the issue you have
paul
Elementor Sonaar Addons - updateClosed
Troubleshooting the Theme
Updated June 18, 2019 at 5:50pm
3
Most recent comment from paul:Thanks for the plugin update!I completely understand and will await the ACF update when you guys have done what you need to do. Thanks again!
oscillator
Audio PlayerClosed
Troubleshooting the Theme
Updated June 16, 2019 at 5:19pm
7
Most recent comment from oscillator:Hey Alexandre, thank you for your reply. Please go ahead and close the ticket, I will reopen it if necessary.
paul
Problem creating PAGE or SECTION templatesClosed
Troubleshooting the Theme
Updated June 15, 2019 at 8:38am
7
Most recent comment from paul:Great thanks!The real reason to do it is that when I build Elementor pages, I would like to save Sections & Elements as reusable template parts, directly from the page builder. (see screenshot). This ...
edward
sprintf(): Too few arguments inClosed
Troubleshooting the Theme
Updated June 14, 2019 at 6:10pm
10
Most recent comment from Alexandre Dubois:You are welcome
livewirepromix
Mailchimp is not registering new subscribers to the mailing list.Closed
Troubleshooting the Theme
Updated June 14, 2019 at 2:09pm
2
Most recent comment from Alexandre Dubois:Hi, Please update Elementor Sonaar Addons plugin to 1.2.1
paul
ACF disables podcast playerClosed
Troubleshooting the Theme
Updated June 7, 2019 at 3:12pm
3
Most recent comment from paul:Thanks. Just what I wanted to hear. Please close ticket
James Dawson
Podcast PlayerClosed
Troubleshooting the Theme
Updated June 7, 2019 at 8:42am
6
Most recent comment from paul:Hi, is there any answer to the ACF plugin conflict??? The player stops working and the download button disappears. I have just created a similar support ticket. Thanks
Ryan
Audio playerClosed
Troubleshooting the Theme
Updated June 6, 2019 at 2:27pm
2
Most recent comment from Alexandre Dubois:Hi Ryan,To customize a page template core, you have to duplicate it in a child-theme. You can use custom CSS code.To remove the "release date", please go to wp-admin>theme options>custom css/jsAnd thi ...