Public Tickets
Makebeh Philip
Problem with ajaxifying siteClosed
Troubleshooting the Theme
Updated July 10, 2019 at 3:04pm
5
Most recent comment from Makebeh Philip:Your diagnostic is right. I found the plugin that interfered with the js. Thanks!
José Pedro Ferreira
EventsClosed
Troubleshooting the Theme
Updated July 9, 2019 at 5:12pm
5
Most recent comment from José Pedro Ferreira:Thank you so much for your prompt reply and solution!
Oren Cohen
Trouble with music playerClosed
Troubleshooting the Theme
Updated July 8, 2019 at 1:06pm
2
Most recent comment from Max:HiCould you please provide me access to your wp-admin and I will gladly check the issue you have.
Sam
Installing the themeClosed
Troubleshooting the Theme
Updated July 8, 2019 at 12:58pm
2
Most recent comment from Max:Make sure your upload file size allocated to wordpress on your server is set to 64mb or higher. You might need to contact your hosting provider for this.
Reginald Leger
PHP.zipClosed
Troubleshooting the Theme
Updated July 6, 2019 at 4:41pm
2
Most recent comment from Max:Please contact your webhosting so they can install the PHP Zip module, or follow this youtube video instruction https://www.youtube.com/watch?v=WfgyusFEQp4
Seth
website editsClosed
Troubleshooting the Theme
Updated July 4, 2019 at 11:39pm
5
Most recent comment from Seth :Thanks finally got it working!
Tom Watson
Mailchimp API entered but not recieving subscriptionsClosed
Troubleshooting the Theme
Updated July 3, 2019 at 12:59pm
5
Most recent comment from Max:Hello Tom,thanks for your input. Yes, this still in our roadmap but we have not prioritized it yet. You can see the changelog and history of what we have worked on here: http://demo.sonaar.io/wp-con ...
Jon Sender
essential gridClosed
Troubleshooting the Theme
Updated June 29, 2019 at 1:35pm
2
Most recent comment from Alexandre Dubois:Hi Jon,Can you provide a login credential or at least tell me which sonaar theme are you using.
Mike Brown
tech supportClosed
Troubleshooting the Theme
Updated June 28, 2019 at 3:12pm
2
Most recent comment from Alexandre Dubois:You have to Edit each WPBakery Page Builder rowhttps://d.pr/free/i/EXqaBX
edward
want to open image on click not playClosed
Troubleshooting the Theme
Updated June 27, 2019 at 3:50pm
2
Most recent comment from Alexandre Dubois:Please add this custom JS code:$('.album-art img').click(function(){return false;});You can add it to wp-admin>theme options>custom css/js
Mat Murray
Audio player timer resets every hourClosed
Troubleshooting the Theme
Updated June 27, 2019 at 3:31pm
2
Most recent comment from Alexandre Dubois:Hi Mat,We will fix this soon as possible
Mat Murray
Main navigation menu taking 60s to displayClosed
Troubleshooting the Theme
Updated June 27, 2019 at 3:28pm
4
Most recent comment from Alexandre Dubois:You are welcome
kyohei
demo import doesn't show upClosed
Troubleshooting the Theme
Updated June 26, 2019 at 7:18pm
6
Most recent comment from Alexandre Dubois:I removed and re-install the iron-demo-importer plugin. Moonlight is now imported
GertJan van Schuppen
Youtube pageClosed
Troubleshooting the Theme
Updated June 21, 2019 at 2:18pm
6
Most recent comment from Alexandre Dubois:Hi,I dont understand why.Maybe you should sort the grid by "menu order" https://d.pr/free/i/Wsz3Kn
Jon Sender
slider revolutionClosed
Troubleshooting the Theme
Updated June 19, 2019 at 1:53pm
2
Most recent comment from Max:Hi,Have you imported the theme demo yet? Could you please provide me access to your wp-admin and I will gladly check the issue you have