Public Tickets
Christopher Lucas
Audio Skipping on MobileClosed
Troubleshooting the Theme
Updated April 20, 2019 at 12:51pm
17
Most recent comment from Max:Ok
Raf Cardenas
Past eventsClosed
Troubleshooting the Theme
Updated April 18, 2019 at 2:33pm
2
Most recent comment from Alexandre Dubois:Hi Raf,Events move automatically from upcoming to past
Roy Shavit
Uncaught (in promise) TypeError: Cannot read property 'parentNode' of undefinedClosed
Troubleshooting the Theme
Updated April 16, 2019 at 7:52pm
8
Most recent comment from Roy Shavit:Thank you!
Christopher Koch
Clicking on an episodes doesn't workClosed
Troubleshooting the Theme
Updated April 16, 2019 at 2:10pm
2
Most recent comment from Alexandre Dubois:Hi there, Please go to wp-admin>setting>permalinksAnd click on save to regenerate permalink.If the issue still persists, please provide a login credential to the wp-admin
Roy Shavit
Content sometime not loadingClosed
Troubleshooting the Theme
Updated April 15, 2019 at 4:25pm
4
Most recent comment from Alexandre Dubois:Hi Roy,Like I have mentionned on the other ticket,It is look like the Mailchimp for WP make conflict when the Ajax continous player is enable.
If you remove the mailchimp element from your footer, t ...
kst_one
Audio Player Not Working for all iOSClosed
Troubleshooting the Theme
Updated April 15, 2019 at 3:44pm
7
Most recent comment from Alexandre Dubois:Well done
Please tell me if you need assitance
thomas lowry
Sonaar Studio ThemeClosed
Troubleshooting the Theme
Updated April 12, 2019 at 8:36pm
4
Most recent comment from Alexandre Dubois:Yes you can. Please go to wp-admin>ess gridEdit your artist grid.Click on the "Nav-filter-sort"In the "sorting" section you are able to set how do you want to sort the artist list.I suggest you to or ...
SiteMax
Google Page SpeedClosed
Troubleshooting the Theme
Updated April 3, 2019 at 5:59pm
4
Most recent comment from Max:I recommend that you check with CloudFlare. If you want to really raise the score, check Argo by CloudFlare.
[email protected]
problem using Moonlight themeClosed
Troubleshooting the Theme
Updated April 1, 2019 at 4:39pm
10
Most recent comment from Alexandre Dubois:3) only the first song
Ira Haberman
just some cosmetic changesClosed
Troubleshooting the Theme
Updated March 28, 2019 at 3:56pm
14
Most recent comment from Max:Hi Ira,As I said, we've added this to our roadmap. You are the only one who have reported this issue yet (but you are the only one I know who use Omny tho).I dont have ETA on this. Im sorry. wil ...
Leigh Warren
APEX Theme Click and PlayClosed
Troubleshooting the Theme
Updated March 28, 2019 at 1:26pm
15
Most recent comment from Alexandre Dubois:You are welcome
Nicola
Import/ExportClosed
Troubleshooting the Theme
Updated March 27, 2019 at 4:03pm
4
Most recent comment from Alexandre Dubois:Are you talking about the setting from wp-admin>themes option. The exportation should work fine.
Amber
Code Error with themeClosed
Troubleshooting the Theme
Updated March 25, 2019 at 2:59pm
2
Most recent comment from Max:Hi,Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Rubén
No sound with Samsung Internet browserClosed
Troubleshooting the Theme
Updated March 19, 2019 at 7:20pm
14
Most recent comment from Max:I dont have an iphone but no one reported issue with it...
Francisco Carlos
solutionClosed
Troubleshooting the Theme
Updated March 19, 2019 at 2:33pm
8
Most recent comment from Alexandre Dubois:Hello Francisco, 1- I m not aware bout Kaspersky. How do you activate this. I dont see any plugin installed with that name. Otherwise, if "kaspersjy" is not activated, do you still see the vertical m ...