Okay

Public Tickets

Roy Shavit Uncaught (in promise) TypeError: Cannot read property 'parentNode' of undefinedClosed Troubleshooting the Theme   Updated April 16, 2019 at 7:52pm   8 Most recent comment from Roy Shavit:Thank you! Christopher Koch Clicking on an episodes doesn't workClosed Troubleshooting the Theme   Updated April 16, 2019 at 2:10pm   2 Most recent comment from Alexandre Dubois:Hi there, Please go to wp-admin>setting>permalinksAnd click on save to regenerate permalink.If the issue still persists, please provide a login credential to the wp-admin Roy Shavit Content sometime not loadingClosed Troubleshooting the Theme   Updated April 15, 2019 at 4:25pm   4 Most recent comment from Alexandre Dubois:Hi Roy,Like I have mentionned on the other ticket,It is look like the Mailchimp for WP make conflict when the Ajax continous player is enable.  If you remove the mailchimp element from your footer, t ... kst_one Audio Player Not Working for all iOSClosed Troubleshooting the Theme   Updated April 15, 2019 at 3:44pm   7 Most recent comment from Alexandre Dubois:Well done Please tell me if you need assitance thomas lowry Sonaar Studio ThemeClosed Troubleshooting the Theme   Updated April 12, 2019 at 8:36pm   4 Most recent comment from Alexandre Dubois:Yes you can. Please go to wp-admin>ess gridEdit your artist grid.Click on the "Nav-filter-sort"In the "sorting" section you are able to set how do you want to sort the artist list.I suggest you to or ... SiteMax Google Page SpeedClosed Troubleshooting the Theme   Updated April 3, 2019 at 5:59pm   4 Most recent comment from Max:I recommend that you check with CloudFlare. If you want to really raise the score, check Argo by CloudFlare. [email protected] problem using Moonlight themeClosed Troubleshooting the Theme   Updated April 1, 2019 at 4:39pm   10 Most recent comment from Alexandre Dubois:3) only the first song Ira Haberman just some cosmetic changesClosed Troubleshooting the Theme   Updated March 28, 2019 at 3:56pm   14 Most recent comment from Max:Hi Ira,As I said, we've added this to our roadmap. You are the only one who have reported this issue yet (but you are the only one I know who use Omny tho).I dont have ETA on this. Im sorry. wil ... Leigh Warren APEX Theme Click and PlayClosed Troubleshooting the Theme   Updated March 28, 2019 at 1:26pm   15 Most recent comment from Alexandre Dubois:You are welcome Nicola Import/ExportClosed Troubleshooting the Theme   Updated March 27, 2019 at 4:03pm   4 Most recent comment from Alexandre Dubois:Are you talking about the setting from wp-admin>themes option. The exportation should work fine. Amber Code Error with themeClosed Troubleshooting the Theme   Updated March 25, 2019 at 2:59pm   2 Most recent comment from Max:Hi,Could you please provide me access to your wp-admin and I will gladly check the issue you have. Rubén No sound with Samsung Internet browserClosed Troubleshooting the Theme   Updated March 19, 2019 at 7:20pm   14 Most recent comment from Max:I dont have an iphone but no one reported issue with it... Francisco Carlos solutionClosed Troubleshooting the Theme   Updated March 19, 2019 at 2:33pm   8 Most recent comment from Alexandre Dubois:Hello Francisco, 1- I m not aware bout Kaspersky. How do you activate this. I dont see any plugin installed with that name. Otherwise, if "kaspersjy" is not activated, do you still see the vertical m ... Mat Murray Essential Grid suddenly displaying incorrect order of YouTube videosClosed Troubleshooting the Theme   Updated March 18, 2019 at 3:31pm   8 Most recent comment from Max:Yeah, sorry about this Denis Custom fontClosed Troubleshooting the Theme   Updated March 15, 2019 at 7:33pm   7 Most recent comment from Alexandre Dubois:Non, il n'y aucune documentation spécifique à la typographie en général. Il faut aller au wp-admin­­­­­­­­>themes options>typography  pour les settings généraux. Mais tous ces se ...