Public Tickets
Chyco
Mailchimp API doesn't work with the themeClosed
Troubleshooting the Theme
Updated April 29, 2019 at 5:47pm
16
Most recent comment from RJ Jacob Jacob:That worked! Thank you!
Ed Barker
Multiple RSS Feed TroubleClosed
Troubleshooting the Theme
Updated April 26, 2019 at 1:12pm
7
Most recent comment from Max:Hi Ed,Im back and ready to check into your issue more carefully.Could you please give me an example of an episode that appear in iTunes while it should not?
GertJan van Schuppen
I want deactive the music playerClosed
Troubleshooting the Theme
Updated April 26, 2019 at 12:55pm
2
Most recent comment from Max:Hi there,You can turn off the popup of the footer player by editing your audio player on your homepage. see screenshot: https://d.pr/i/pa2KNL
GertJan van Schuppen
Changing fontClosed
Troubleshooting the Theme
Updated April 25, 2019 at 3:34pm
2
Most recent comment from Alexandre Dubois:Hi there, The typography>body is the style by default. I can see your font change is applied.https://d.pr/free/i/dinSJObut most of elements have their own style. which element are you trying to edi ...
PagesAndPoets
The link you followed has expired. Please try again.Closed
Troubleshooting the Theme
Updated April 24, 2019 at 4:26pm
3
Most recent comment from Alexandre Dubois:I dont understand your issue. Sonaar is installed. I can see theCrew design on you url.
Jose
Edit VideosClosed
Troubleshooting the Theme
Updated April 24, 2019 at 4:19pm
2
Most recent comment from Alexandre Dubois:Hello Jose,Please go to wp-admin>Ess. GridEdit the Youtube - GridClick on the "source" tabAnd change add your youtube channel api
Mike Brown
tech supportClosed
Troubleshooting the Theme
Updated April 23, 2019 at 3:35pm
2
Most recent comment from Alexandre Dubois:Hi Mike, The dot.png url is broken. Please go to wp-admin>slider revolution.Edit the homepage slider (maybe "banner01"). Select the static layer https://d.pr/free/i/3q8U5vSelect the image layer� ...
Christopher Lucas
Audio Skipping on MobileClosed
Troubleshooting the Theme
Updated April 20, 2019 at 12:51pm
17
Most recent comment from Max:Ok
Raf Cardenas
Past eventsClosed
Troubleshooting the Theme
Updated April 18, 2019 at 2:33pm
2
Most recent comment from Alexandre Dubois:Hi Raf,Events move automatically from upcoming to past
Roy Shavit
Uncaught (in promise) TypeError: Cannot read property 'parentNode' of undefinedClosed
Troubleshooting the Theme
Updated April 16, 2019 at 7:52pm
8
Most recent comment from Roy Shavit:Thank you!
Christopher Koch
Clicking on an episodes doesn't workClosed
Troubleshooting the Theme
Updated April 16, 2019 at 2:10pm
2
Most recent comment from Alexandre Dubois:Hi there, Please go to wp-admin>setting>permalinksAnd click on save to regenerate permalink.If the issue still persists, please provide a login credential to the wp-admin
Roy Shavit
Content sometime not loadingClosed
Troubleshooting the Theme
Updated April 15, 2019 at 4:25pm
4
Most recent comment from Alexandre Dubois:Hi Roy,Like I have mentionned on the other ticket,It is look like the Mailchimp for WP make conflict when the Ajax continous player is enable.
If you remove the mailchimp element from your footer, t ...
kst_one
Audio Player Not Working for all iOSClosed
Troubleshooting the Theme
Updated April 15, 2019 at 3:44pm
7
Most recent comment from Alexandre Dubois:Well done
Please tell me if you need assitance
thomas lowry
Sonaar Studio ThemeClosed
Troubleshooting the Theme
Updated April 12, 2019 at 8:36pm
4
Most recent comment from Alexandre Dubois:Yes you can. Please go to wp-admin>ess gridEdit your artist grid.Click on the "Nav-filter-sort"In the "sorting" section you are able to set how do you want to sort the artist list.I suggest you to or ...
SiteMax
Google Page SpeedClosed
Troubleshooting the Theme
Updated April 3, 2019 at 5:59pm
4
Most recent comment from Max:I recommend that you check with CloudFlare. If you want to really raise the score, check Argo by CloudFlare.