Public Tickets
Johnny Burke
"page not found" errorClosed
Troubleshooting the Theme
Updated November 19, 2021 at 2:26pm
3
Most recent comment from Max:Sometimes you can only resave permalinks in wp-admin > settings > permalinks and hit save.
Alicia Hiller-Mahmoudov
background color for the playerClosed
MP3 Audio Player Plugin
Updated November 17, 2021 at 3:31am
6
Most recent comment from Max:Yes, you can install it on local and live site.
Bill
MilendClosed
General Help on the Theme
Updated November 15, 2021 at 10:22pm
4
Most recent comment from Alexandre Dubois:You are welcome
Justin Erickson
Player nopt playing in mobile browserClosed
MP3 Audio Player Plugin
Updated November 15, 2021 at 6:41pm
2
Most recent comment from Max:Hi,Have you enabled Sticky Player in your Elementor widget? see screenshot: https://d.pr/i/kYYsEvIf it does not work, please provide me access to your wp-admin and ill gladly check this for you.
maya chen
dynamic playlistClosed
MP3 Audio Player Plugin
Updated November 15, 2021 at 2:41pm
2
Most recent comment from Max:Hi,Dynamic playlist is a very large term...Could you please elaborate on what you are trying to do exactly?
Sinners radio
using shoutcastClosed
MP3 Audio Player Plugin
Updated November 13, 2021 at 4:31pm
2
Most recent comment from Max:Hi there,you can create a playlist, and add the URL of your media file in the stream field. see screenshot: https://d.pr/i/eCWuRF
Brekke Olsen
Sticky Music PlayerClosed
MP3 Audio Player Plugin
Updated November 13, 2021 at 12:20am
5
Most recent comment from Brekke Olsen:Awesome thanks Max!
Helen
pro MP3 plugin deactivates and doesn't overwrite old version on updateClosed
MP3 Audio Player Plugin
Updated November 12, 2021 at 6:13pm
11
Most recent comment from Helen:Hi Max - I appreciate the offer but I may as well wait to see if it happens again on the next update and raise a support ticket if it does. I'll double check with my host to make sure there are n ...
Adolfo
Error installing Template Kit,Closed
Troubleshooting the Theme
Updated November 11, 2021 at 1:34pm
2
Most recent comment from Max:Hi there,You must not unzip it on your computer. you must upload the file as is.Sometimes, that's your web browser who decide to automatically unzip files for you which is a bad practice. See thi ...
Chase
Changning Background ImageClosed
Troubleshooting the Theme
Updated November 11, 2021 at 1:32pm
2
Most recent comment from Max:Edit page with Elementor. See screenshot https://d.pr/i/9pf5OJ
Gorka
Woocommerce Memberships compatibilityClosed
MP3 Audio Player Plugin
Updated November 10, 2021 at 7:34pm
6
Most recent comment from Max:Hi,I have checked into the issue during the last hour, but Im not able to find the cause of the issue because im not very familiar with WooCommerce Membership.Could you please reach WooCommerce Memb ...
JLM
typographyClosed
General Help on the Theme
Updated November 10, 2021 at 2:29pm
10
Most recent comment from Alexandre Dubois:I was able to change the font-weight. Please tell me one change you want to do. Which font weight? and on which element?
JLM
Podcast durationClosed
Podcast Help on the Theme
Updated November 10, 2021 at 2:03pm
2
Most recent comment from Max:Hi,thanks for reporting this.I have made a modification in one of our file and we will push an update in the next few weeks. in the meantime, you can use our modified file in your theme.1) Please down ...
Etienne
How to add new wp-admin sectionClosed
General Help on the Theme
Updated November 9, 2021 at 11:30pm
2
Most recent comment from Max:This is a custom post type. You will have to develop your own custom post type. There are many information on google, YouTube on how to create custom post types depending your needs. Hope it helps
Etienne
Logo is not on home pageClosed
General Help on the Theme
Updated November 9, 2021 at 7:17pm
2
Most recent comment from Max:Hi,could you please provide me a screenshot of the logo you are referring too according to our Magentic demo? (https://demo.sonaar.io/magnetic-elementor/ )