Public Tickets
Jan
StatisticsClosed
MP3 Audio Player Plugin
Updated January 3, 2022 at 3:28pm
4
Most recent comment from Max:Thanks for your comment Jan, much appreciated!Happy new year to you. I wish you good health and hapiness!
Jordan Thompson
Unable to download any theme whatsoverClosed
Troubleshooting the Theme
Updated January 2, 2021 at 4:44pm
2
Most recent comment from Max:Hi,the video is not downloading. Could you please send me a url link to your video so I can download it?
Gregory
Hide downloads from certain rolesClosed
MP3 Audio Player Plugin
Updated December 30, 2021 at 7:29pm
3
Most recent comment from Gregory:Hello Max,I understand the point, I just start with your plugin and did not use any restriction plugin for Wordpress yet. So yes, regarding my other ticket about adding the link automatically for dow ...
David Arkenstone
email brokenClosed
Troubleshooting the Theme
Updated December 30, 2021 at 5:30pm
2
Most recent comment from Max:Hi,Here, we only manage the web hosting. We don't manage email hosting.You should check with your email hosting directly what is not working. If you dont know who is your email hosting, perhaps c ...
Chris Bailey
Broken audio linkClosed
MP3 Audio Player Plugin
Updated December 30, 2021 at 5:25pm
3
Most recent comment from Max:Hi,for site/server migration, please contact your hosting provider. They will offer support to search/replace migrated URL directly in their DB.
James
Past Events showing in Essential GridClosed
Troubleshooting the Theme
Updated December 30, 2021 at 3:55pm
2
Most recent comment from Max:Hi James,thanks for reaching out.Unfortunately, Essential Grid doesn't allow to show past events in their grid im afraid.
Brandon Wildhaber
Compatibility issues with Elementor Theme Builder + Header & FooterClosed
Troubleshooting the Theme
Updated December 30, 2021 at 3:53pm
2
Most recent comment from Max:Hi,have you tried to build your custom header with Elementor Pro's theme builder feature yet and set your conditions? it should work.
hopeton
Adding a video to a current pageClosed
Troubleshooting the Theme
Updated December 29, 2021 at 4:14pm
3
Most recent comment from Max:Hi,To troubleshoot this, please follow these steps.1) Make sure you are using the most updated versions of Elementor, WordPress & your theme.
2) Please deactivate all your plugins except Elementor So ...
Marcel Ferreira
Customize Classic Menu BreakpointsClosed
General Help on the Theme
Updated December 28, 2021 at 3:37pm
4
Most recent comment from Max:Great Marcel!
Kevin
WoolentorClosed
MP3 Audio Player Plugin
Updated December 26, 2021 at 1:06pm
3
Most recent comment from Kevin:this is already very good news. do you have any documentation on the sonaar display on products laid out by woolentor?
Rommil Santiago
CSS Styling the Sticky PlayerClosed
MP3 Audio Player Plugin
Updated December 24, 2021 at 3:10pm
3
Most recent comment from Rommil Santiago:Got it, thanks!
Aaron
Logos on SiteClosed
Get Started with the Theme
Updated December 24, 2021 at 2:34pm
2
Most recent comment from Max:Hi,Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Vlad D
Off canvas mobile vs desktopClosed
Troubleshooting the Theme
Updated December 24, 2021 at 2:32pm
4
Most recent comment from Max:Thank you Vlad.Happy holidays !
aneeta
no ajaxifyClosed
Troubleshooting the Theme
Updated December 23, 2021 at 5:24pm
2
Most recent comment from Max:Hi,In most cases, the issue is related to one of the third-party plugins which are not compatible with AJAX page loading.
Please read this article on how to troubleshoot and workarounds.
Rommil Santiago
Google AnalyticsClosed
MP3 Audio Player Plugin
Updated December 23, 2021 at 5:17pm
4
Most recent comment from Max:Great !