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Public Tickets

Slim Page TitlesClosed General Help on the Theme   Updated June 23, 2021 at 3:27pm   6 Most recent comment from Alexandre Dubois:You are welcome Sergio Torres Vargas theme instalationClosed Get Started with the Theme   Updated June 23, 2021 at 2:43pm   2 Most recent comment from Alexandre Dubois:Hi Sergio, You will probably have the same issue with another theme. You have have to allow permission on the wp-content folder. it have to be "readable" and "writable". Are you running on OS or W ... Andy Caryofyllis PHP versionClosed Troubleshooting the Theme   Updated June 22, 2021 at 3:19pm   3 Most recent comment from Alexandre Dubois:Let me know if you are trying again. I will take a look. Johnny Burke show NotesClosed General Help on the Theme   Updated June 22, 2021 at 2:03pm   9 Most recent comment from Alexandre Dubois:Hi Johnny, The way to do this is using the call to action button https://d.pr/i/st0hXUhttps://d.pr/i/HLkQjrMy recommendation is to remove all other Call to action you already have (spotify, itunes,. ... Jesse Bias MenusClosed Troubleshooting the Theme   Updated June 21, 2021 at 6:02pm   5 Most recent comment from Alexandre Dubois:https://sonaar.ticksy.com/article/16966/ malik kalim ullah khan logo isnt loadingClosed Troubleshooting the Theme   Updated June 21, 2021 at 3:43pm   2 Most recent comment from Alexandre Dubois:Hi,I can see the logo on my side https://d.pr/i/VOxzV2Maybe you have to clear the browser cache. Laura Roth Prevent DownloadClosed MP3 Audio Player Plugin   Updated June 18, 2021 at 3:22pm   6 Most recent comment from Max:You are welcome Laura Dana Newhouse mp3 player repeatsClosed MP3 Audio Player Plugin   Updated June 16, 2021 at 3:31pm   5 Most recent comment from Dana Newhouse:Hi Alexandre,I'll have to get back to you in a day or two. My site is migrating today from a shared business account to a VSP plan. If, after that's accomplished the problem persists, I' ... Isabel Munoz Player Crash on MobileClosed MP3 Audio Player Plugin   Updated June 16, 2021 at 1:14pm   4 Most recent comment from Max:You are welcome Anthony Papajohn WasabiClosed Podcast Help on the Theme   Updated June 16, 2021 at 1:05pm   4 Most recent comment from Max:If your are able to play the stream URL in a default web browser and it play natively, then it will work with our playerIf you have additional questions, let me know James E Scollard Complete FailureClosed General Help on the Theme   Updated June 16, 2021 at 3:03am   6 Most recent comment from Max:Ok, Next time, I'd recommend to contact us if something is broke when you update.. We would have fix it like in 2 minutes! And support is covered when you renew the license. Do you still want m ... tanzj mp3 files uploadClosed MP3 Audio Player Plugin   Updated June 15, 2021 at 8:48pm   2 Most recent comment from Alexandre Dubois:Hi Tanjz,This limit is not related to the plugin. You have to increase the max upload limit size on the server side. You have to contact your webhost provider. Linda Stiles want player to repeatClosed General Help on the Theme   Updated June 15, 2021 at 5:34pm   2 Most recent comment from Alexandre Dubois:Hi Linda, I have fixed the issue. The fix will be also part of the next theme update sosa Playlist stalling frequently in each songClosed MP3 Audio Player Plugin   Updated June 15, 2021 at 2:05pm   4 Most recent comment from Max:Hi,we do have a setting to stop the current track when its completed and prevent it to skip to next track, but we don't have an option to stop the playlist once the playlist has completed. It wil ... Justinian License Does Not WorkClosed MP3 Audio Player Plugin   Updated June 15, 2021 at 2:00am   3 Most recent comment from Max:Hi, Are you using php 7.x?Make sure you don't use php 8 as half of the wordpress plugins are not compatible with php 8 yet.