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Public Tickets

Ed Solovey The player is not displayed on the tabletClosed MP3 Audio Player Plugin   Updated May 21, 2021 at 5:42pm   4 Most recent comment from Alexandre Dubois:Hello Ed, I realize you are using the free plugin version from wordpress.org. This platform here is only for customers who has purchased the pro license. You can ask for help to https://wordpress. ... Ed Solovey The waveform changes with every page refreshClosed MP3 Audio Player Plugin   Updated May 21, 2021 at 5:29pm   6 Most recent comment from Alexandre Dubois:Hi Ed, The music feed you are using is not secured. Please replace the "http" by "https" Chris Compatability questionClosed Get Started with the Theme   Updated May 21, 2021 at 4:10pm   2 Most recent comment from Alexandre Dubois:Hi Chris, We never have tested those plugins (buddy press, peepso), but most the time, third part plugins work well on sonaar. I have seen many customers used simular plugins, but I cant tell which ... Francisco Soto Translate "sort by" tagsClosed Troubleshooting the Theme   Updated May 21, 2021 at 1:54pm   2 Most recent comment from Alexandre Dubois:Hi Francisco,You have to translate the Essential Grid Plugin. Please read this article to learn how you can translate it.https://sonaar.ticksy.com/article/12398/ Deborah Jordan My custom menuClosed Troubleshooting the Theme   Updated May 21, 2021 at 1:45pm   5 Most recent comment from Alexandre Dubois:Hello Debarah, The hotlink cant start the sticky player.The regular elementor button has the option to start the sticky player . See here Ed Solovey The player disappears in the blog when changing the navigation pageClosed MP3 Audio Player Plugin   Updated May 20, 2021 at 6:26pm   9 Most recent comment from Alexandre Dubois:Yes, this is the code I added. It is no perfect but it works.What we want is to execute the setIronAudioplayers() function once the new content has been loaded by ajax. Joaquin Gari Play icon SVGClosed MP3 Audio Player Plugin   Updated May 20, 2021 at 5:44pm   2 Most recent comment from Alexandre Dubois:Hello Joaquin, Sorry but I dont understand what you want. Are you talking about the play, next and previous button icons?Do you want to know in which file they are located?Icons from the sticky play ... George McCormack Finding the Presskit page to editClosed General Help on the Theme   Updated May 20, 2021 at 3:34pm   2 Most recent comment from Alexandre Dubois:Hello George, If you have imported Apex, you should already have the presskit page. But if you dont want this design it is very easy to create your own buttonThe only thing you have to do is to set ... Joaquin Gari Progress bar and control positionClosed MP3 Audio Player Plugin   Updated May 20, 2021 at 3:23pm   4 Most recent comment from Alexandre Dubois:You are welcome Michael Playlists not loading WPMLClosed Troubleshooting the Theme   Updated May 19, 2021 at 8:02pm   8 Most recent comment from Alexandre Dubois:Hehe. It is 16h here in Montreal.You are welcome Gary Stripling Customizing PlayerClosed MP3 Audio Player Plugin   Updated May 19, 2021 at 7:43pm   4 Most recent comment from Alexandre Dubois:Hi, To import the templates: 1. Download the templates kit file at https://sonaar.io/login (Under My Account > Downloads)2. Login to your WordPress dashboard.3. Make sure Elementor Page Builder plugi ... Deniz SubscribtionClosed Troubleshooting the Theme   Updated May 18, 2021 at 1:41pm   2 Most recent comment from Max:HiThis product is a one-time fee and it also includes 1 year of updates and support. After 1 year, you will be able to renew for 1 additional year of update and support. If you don't want to rene ... Michael CustomisationClosed General Help on the Theme   Updated May 18, 2021 at 1:16pm   8 Most recent comment from Alexandre Dubois:Thanks for the info. It is good to know Xavier Boscher problem with WPMLClosed General Help on the Theme   Updated May 18, 2021 at 12:39pm   4 Most recent comment from Michael:Thanks. I had the same menu translation problem and turning off the 'Enable Continuous Audio Player and AJAX' in wp-admin>theme options>general settings did the job. Thanks. Etheridge Demo Not LoadingClosed Troubleshooting the Theme   Updated May 17, 2021 at 5:39pm   7 Most recent comment from Etheridge:Hi Max, Thank you so much! Greatly appreciate your help!