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Public Tickets

peter set all pages with the MP3 player bottomClosed MP3 Audio Player Plugin   Updated April 26, 2021 at 2:35pm   21 Most recent comment from Max:You can learn more about our theme and watch video tutorials to get started here: https://sonaar.io/video-tutorials/You can also refer to our knowledge base here: https://sonaar.ticksy.com/articles/ Monty Theme purchase questionClosed Get Started with the Theme   Updated April 24, 2021 at 3:17pm   4 Most recent comment from Max:Hi,If elementor not loading, please follow this article to troubleshoot it: https://elementor.com/help/cant-edit-with-elementor/ Junior Plugins ConflictClosed MP3 Audio Player Plugin   Updated April 24, 2021 at 3:10pm   2 Most recent comment from Max:Hi,this will be fixed in the next plugin update next week.If you want to fix it right now: - Download the zip file attached on your computer - Unzip the zip file on your computer - Replace the file ca ... Matthew Bertrand content on my music page not loadingClosed General Help on the Theme   Updated April 24, 2021 at 3:02pm   6 Most recent comment from Max:It loads your page via AJAX so the header and music player are persistent when you navigate through different page of your site. George Can the download icon open a pop up somehow?Closed MP3 Audio Player Plugin   Updated April 24, 2021 at 12:20am   15 Most recent comment from George:Hi Alexandre!It works, thank you so much!You can close this ticket :)  Johnny Burke slow site speedClosed Troubleshooting the Theme   Updated April 23, 2021 at 8:28pm   4 Most recent comment from Max:Sorry Johnny,Please read this article about speed issues and optimizations: https://sonaar.ticksy.com/article/13839/The product cart pages are provided through Woocommerce plugin.. Not our theme. Danger Category page show allClosed Troubleshooting the Theme   Updated April 23, 2021 at 3:33pm   4 Most recent comment from Alexandre Dubois:Hello Cristiangil, I will answer you to the ticket you have openedhttps://sonaar.ticksy.com/ticket/2758950/ Mikel Ask before buyingClosed MP3 Audio Player Plugin   Updated April 23, 2021 at 2:41pm   4 Most recent comment from Alexandre Dubois:You are welcome Robert Ellis Problem with outputClosed MP3 Audio Player Plugin   Updated April 22, 2021 at 11:47pm   16 Most recent comment from Max:Thanks for your input.. I'll pass this to our dev team.  Rani Shachar Logo and menu do not appearClosed Troubleshooting the Theme   Updated April 22, 2021 at 4:12pm   6 Most recent comment from Max:Please check now.there was one of your third party plugins that caused the issue of tgmpa. I deactivated them all, updated the plugin, then reactivated them. Justus Pro License ActivationClosed MP3 Audio Player Plugin   Updated April 21, 2021 at 4:11pm   5 Most recent comment from Justus:Thanks for the quick reply,I got it to work now. iron de zero Demo Content installClosed Get Started with the Theme   Updated April 21, 2021 at 3:24pm   2 Most recent comment from Max:Hi there,is the plugin Iron Demo Importer installed and activated ?If not, please go to WP-Admin > Appearance > Install PluginIf it still does not work, please provide me access to your wp-admin a ... Marcus Link TargetsClosed General Help on the Theme   Updated April 20, 2021 at 6:21pm   4 Most recent comment from Alexandre Dubois:You are welcome John Allen Moore Downloading other ThemesClosed Get Started with the Theme   Updated April 20, 2021 at 4:32pm   6 Most recent comment from Max:You are welcome Vasiliy Product filterClosed Troubleshooting the Theme   Updated April 20, 2021 at 2:45pm   7 Most recent comment from Max:You are welcome