Public Tickets
Dave Hultgren
Playlist number wrapping on double digitsClosed
MP3 Audio Player Plugin
Updated April 6, 2021 at 7:46pm
4
Most recent comment from Max:You are welcome
Johnny Burke
gap at top of home pageClosed
General Help on the Theme
Updated April 6, 2021 at 4:51pm
4
Most recent comment from Max:Hi,is your theme and all required plugins up to date?Make sure that Elementor Sonaar Addon plugin is version 2.1!
marco bustamante
Sticky player at the bottom page disappearedClosed
MP3 Audio Player Plugin
Updated April 6, 2021 at 4:42pm
2
Most recent comment from Max:Hi,we replied your other ticket here last Februrary: https://sonaar.ticksy.com/ticket/2684004/----Here was our answer: Make sure that MP3 Player Pro is activated ?
if it still does not work, pleas ...
Johnny Burke
episode page fontsClosed
General Help on the Theme
Updated April 6, 2021 at 4:30pm
4
Most recent comment from Max:Here https://d.pr/i/XLipEHFor the 'weird text', this is a PHP warning. This is due to the latest Elementor update version 3.1
Please make sure to update your Sonaar theme and the Elementor ...
Marty Ravenel
I have pro, plug-in updated and messed up my site and playerClosed
MP3 Audio Player Plugin
Updated April 6, 2021 at 2:53pm
1
Most recent comment from Marty Ravenel:when the plug-in updated it threw off parameters colors and buttons weren't working properly... I'm now trying to edit and fix through elementor I do have the pro version but the widget is t ...
Jonathan
Keep playing when changing pageClosed
MP3 Audio Player Plugin
Updated April 6, 2021 at 4:12am
22
Most recent comment from Max:Hi, Make sure to use a square image if you want to fit the whole square black box.
Erwin
Loading time of audioClosed
Troubleshooting the Theme
Updated April 3, 2021 at 5:29pm
2
Most recent comment from Max:Hi,in order to start your mp3, some browsers must download around 3mb of the song initially. this is the case with Chrome. In Firefox, as you can see, it starts immediately.Hopefully Chrome will f ...
Jacob Borggreve
Number of songs - How to add more trackClosed
MP3 Audio Player Plugin
Updated April 3, 2021 at 5:22pm
2
Most recent comment from Max:Hello Jacob,This is a limitation set by your server. You must increase the value of max_input_vars on your server. set it to around 6000 and check if it works.more info here: https://support.undsgn ...
Clifton R Rock
Sorry, you are not allowed to access this pageClosed
Troubleshooting the Theme
Updated April 3, 2021 at 5:15pm
2
Most recent comment from Max:Hi there,Make sure that Iron Demo Importer plugin is activated. Go to WP-Admin > Appearance > Install plugin to install it.If it still does not work, please provide me access to your wp-admin and I ...
Carlos
Best technics for custom jQueryClosed
General Help on the Theme
Updated April 3, 2021 at 5:14pm
2
Most recent comment from Max:Hi,you can add your own JS in WP-admin > Theme Options > Custom CSS / JS and add your js in the Custom JS field.The content of that box is always called on new ajax page load so you can reinit your ...
Ursula Lily
Music Player Unlimited StylesClosed
Get Started with the Theme
Updated April 2, 2021 at 4:16pm
3
Most recent comment from Ursula Lily:Thank you so much for your quick reply, Max!
Gary Farmer
Getting a spotify playlist to showClosed
General Help on the Theme
Updated April 1, 2021 at 4:17pm
4
Most recent comment from Alexandre Dubois:Hello Gary,Are you talking about the track list?You probably have some tracks set hereMay I have a login credential to understand what is going wrong?
Samia Basille
Podcast publication dateClosed
Podcast Help on the Theme
Updated April 1, 2021 at 3:39pm
17
Most recent comment from Samia Basille:Great, thanks for everything
Gary Farmer
Affiliate MarketingClosed
General Help on the Theme
Updated April 1, 2021 at 3:10pm
2
Most recent comment from Max:Hi,We do have an affiliate marketing program here: https://sonaar.io/affiliates/But we dont have example of our customer's website that do affiliate USING our themes.
Alyssa
Changing Artist PermalinkClosed
General Help on the Theme
Updated March 31, 2021 at 10:12pm
5
Most recent comment from Alyssa:Hi Max,
Works wonderfully! Thank you so much for your help. You can close this ticket.
Alyssa