Public Tickets
Guénaël LOUËR
utilisation de SonaarClosed
Get Started with the Theme
Updated April 27, 2021 at 4:01am
2
Most recent comment from Max:Vous pouvez utiliser la License sur un nombre illimité de vos sites Web à vous. Cependant, vous ne pouvez pas donner ou vendre votre clef à un client qui s'occupera lui même du site Web. Don ...
Ben
Playlists not working rightClosed
Troubleshooting the Theme
Updated April 27, 2021 at 3:59am
7
Most recent comment from Max:Yes. Glad you have fixed it. If you have other issue, please explain what is the issue exactly because I don't understand according to your screenshots.
peter
set all pages with the MP3 player bottomClosed
MP3 Audio Player Plugin
Updated April 26, 2021 at 2:35pm
21
Most recent comment from Max:You can learn more about our theme and watch video tutorials to get started here: https://sonaar.io/video-tutorials/You can also refer to our knowledge base here: https://sonaar.ticksy.com/articles/
Monty
Theme purchase questionClosed
Get Started with the Theme
Updated April 24, 2021 at 3:17pm
4
Most recent comment from Max:Hi,If elementor not loading, please follow this article to troubleshoot it: https://elementor.com/help/cant-edit-with-elementor/
Junior
Plugins ConflictClosed
MP3 Audio Player Plugin
Updated April 24, 2021 at 3:10pm
2
Most recent comment from Max:Hi,this will be fixed in the next plugin update next week.If you want to fix it right now:
- Download the zip file attached on your computer
- Unzip the zip file on your computer
- Replace the file ca ...
Matthew Bertrand
content on my music page not loadingClosed
General Help on the Theme
Updated April 24, 2021 at 3:02pm
6
Most recent comment from Max:It loads your page via AJAX so the header and music player are persistent when you navigate through different page of your site.
George
Can the download icon open a pop up somehow?Closed
MP3 Audio Player Plugin
Updated April 24, 2021 at 12:20am
15
Most recent comment from George:Hi Alexandre!It works, thank you so much!You can close this ticket :)
Johnny Burke
slow site speedClosed
Troubleshooting the Theme
Updated April 23, 2021 at 8:28pm
4
Most recent comment from Max:Sorry Johnny,Please read this article about speed issues and optimizations: https://sonaar.ticksy.com/article/13839/The product cart pages are provided through Woocommerce plugin.. Not our theme.
Danger
Category page show allClosed
Troubleshooting the Theme
Updated April 23, 2021 at 3:33pm
4
Most recent comment from Alexandre Dubois:Hello Cristiangil, I will answer you to the ticket you have openedhttps://sonaar.ticksy.com/ticket/2758950/
Mikel
Ask before buyingClosed
MP3 Audio Player Plugin
Updated April 23, 2021 at 2:41pm
4
Most recent comment from Alexandre Dubois:You are welcome
Robert Ellis
Problem with outputClosed
MP3 Audio Player Plugin
Updated April 22, 2021 at 11:47pm
16
Most recent comment from Max:Thanks for your input.. I'll pass this to our dev team.
Rani Shachar
Logo and menu do not appearClosed
Troubleshooting the Theme
Updated April 22, 2021 at 4:12pm
6
Most recent comment from Max:Please check now.there was one of your third party plugins that caused the issue of tgmpa. I deactivated them all, updated the plugin, then reactivated them.
Justus
Pro License ActivationClosed
MP3 Audio Player Plugin
Updated April 21, 2021 at 4:11pm
5
Most recent comment from Justus:Thanks for the quick reply,I got it to work now.
iron de zero
Demo Content installClosed
Get Started with the Theme
Updated April 21, 2021 at 3:24pm
2
Most recent comment from Max:Hi there,is the plugin Iron Demo Importer installed and activated ?If not, please go to WP-Admin > Appearance > Install PluginIf it still does not work, please provide me access to your wp-admin a ...
Marcus
Link TargetsClosed
General Help on the Theme
Updated April 20, 2021 at 6:21pm
4
Most recent comment from Alexandre Dubois:You are welcome