Public Tickets
Leigh Warren
Website displays Critical Error on 2 websites instead of loginClosed
Troubleshooting the Theme
Updated May 31, 2021 at 11:51am
4
Most recent comment from Leigh Warren:Spoke to host provider support and they had not updated PHP on either website to either 7.3 or 4 so I updated to 7.4 on both sites whilst talking to support and problem fixed. Thanks Max for your h ...
Dilip
How to add mp3 files in my favorite listClosed
MP3 Audio Player Plugin
Updated May 29, 2021 at 12:52pm
5
Most recent comment from Max:OhPlease watch this video tutorial to get started with our MP3 Player https://sonaar.ticksy.com/article/15282
Kamran Rana
Child Theme UpdateClosed
General Help on the Theme
Updated May 28, 2021 at 4:02pm
2
Most recent comment from Alexandre Dubois:Hi, Q1.The theme update only update the parent theme. The child theme doesnt have any real version. It is for customer customization only. Q2.Please disable the audioplayer in the home page setting ...
Christian Hamm
MP3 Player Shortcode GeneratorClosed
MP3 Audio Player Plugin
Updated May 27, 2021 at 3:37pm
3
Most recent comment from Christian Hamm:
bobby
Shrink embedded player vertical height paddingClosed
MP3 Audio Player Plugin
Updated May 27, 2021 at 1:17pm
4
Most recent comment from Alexandre Dubois:Hello bobby, Many customize options are available through the elementor editor. Maybe you should consider try it. The pro version is not required.In the elementor editor you will be able to reduce t ...
Antoni
Masquer des icones d'achat à l'unité ou téléchargementClosed
General Help on the Theme
Updated May 26, 2021 at 9:07pm
4
Most recent comment from Alexandre Dubois:Une façon simple de faire c'est de mettre les deux boutons et de cacher avec du css le bon bouton selon ou non un membre est connecter. On va vraiment ici au delà de notre support, mais si v ...
Julien Moysens
Moment JS vulnerabilityClosed
MP3 Audio Player Plugin
Updated May 26, 2021 at 6:14pm
2
Most recent comment from Max:Thanks for reporting this. we will push an update in the next plugin update probably next week.
Jeremi
Download button on music playerClosed
MP3 Audio Player Plugin
Updated May 26, 2021 at 2:05pm
4
Most recent comment from Alexandre Dubois:You are welcome
jonare
Sticky player ResponsiveClosed
MP3 Audio Player Plugin
Updated May 26, 2021 at 1:11pm
4
Most recent comment from Alexandre Dubois:You are welcome
cristiangil
problems with product titles and menuClosed
Troubleshooting the Theme
Updated May 25, 2021 at 7:08am
9
Most recent comment from cristiangil:thanks....
Joaquin Gari
Audio descriptionClosed
MP3 Audio Player Plugin
Updated May 25, 2021 at 1:07am
8
Most recent comment from Max:If you want to customize the plugin to suits your need, you will need to develop with php.
George McCormack
How to change Banner image on Presskit (apex Theme)Closed
Troubleshooting the Theme
Updated May 24, 2021 at 2:57pm
2
Most recent comment from Max:Hi,hover the banner in WordPress and there will be a X icon to delete it. see screenshot https://d.pr/i/vFETHQ
Fitz Patton
Pages with Youtube Background Videos Have to be Loaded TwiceClosed
Troubleshooting the Theme
Updated May 24, 2021 at 2:11pm
3
Most recent comment from Max:Hi,thanks for your comment.It looks like a third-party script or cache script conflicting with the AJAX page loading. Here the error you have https://d.pr/i/mmuvorPlease read this article for workarou ...
Bhavik
Sticky playerClosed
MP3 Audio Player Plugin
Updated May 24, 2021 at 2:04pm
4
Most recent comment from Max:Hi,Perhaps your browser is preventing your website to auto-play your media. Do you have same issue with Google Chrome ? Some browser prevent audio to auto-play when page is loading. Please read this ...
Luigi Pulcini
Elementor Sonaar Addons pluginClosed
Troubleshooting the Theme
Updated May 21, 2021 at 8:42pm
5
Most recent comment from Luigi Pulcini:Hi, Max,
I would love to further investigate the issue for you because the current approach affects the way my own plugin is displayed in the list of the available Elementor widgets. Unfortunately, I ...