Public Tickets
George
Can the download icon open a pop up somehow?Closed
MP3 Audio Player Plugin
Updated April 24, 2021 at 12:20am
15
Most recent comment from George:Hi Alexandre!It works, thank you so much!You can close this ticket :)
Johnny Burke
slow site speedClosed
Troubleshooting the Theme
Updated April 23, 2021 at 8:28pm
4
Most recent comment from Max:Sorry Johnny,Please read this article about speed issues and optimizations: https://sonaar.ticksy.com/article/13839/The product cart pages are provided through Woocommerce plugin.. Not our theme.
Danger
Category page show allClosed
Troubleshooting the Theme
Updated April 23, 2021 at 3:33pm
4
Most recent comment from Alexandre Dubois:Hello Cristiangil, I will answer you to the ticket you have openedhttps://sonaar.ticksy.com/ticket/2758950/
Mikel
Ask before buyingClosed
MP3 Audio Player Plugin
Updated April 23, 2021 at 2:41pm
4
Most recent comment from Alexandre Dubois:You are welcome
Robert Ellis
Problem with outputClosed
MP3 Audio Player Plugin
Updated April 22, 2021 at 11:47pm
16
Most recent comment from Max:Thanks for your input.. I'll pass this to our dev team.
Rani Shachar
Logo and menu do not appearClosed
Troubleshooting the Theme
Updated April 22, 2021 at 4:12pm
6
Most recent comment from Max:Please check now.there was one of your third party plugins that caused the issue of tgmpa. I deactivated them all, updated the plugin, then reactivated them.
Justus
Pro License ActivationClosed
MP3 Audio Player Plugin
Updated April 21, 2021 at 4:11pm
5
Most recent comment from Justus:Thanks for the quick reply,I got it to work now.
iron de zero
Demo Content installClosed
Get Started with the Theme
Updated April 21, 2021 at 3:24pm
2
Most recent comment from Max:Hi there,is the plugin Iron Demo Importer installed and activated ?If not, please go to WP-Admin > Appearance > Install PluginIf it still does not work, please provide me access to your wp-admin a ...
Marcus
Link TargetsClosed
General Help on the Theme
Updated April 20, 2021 at 6:21pm
4
Most recent comment from Alexandre Dubois:You are welcome
John Allen Moore
Downloading other ThemesClosed
Get Started with the Theme
Updated April 20, 2021 at 4:32pm
6
Most recent comment from Max:You are welcome
Vasiliy
Product filterClosed
Troubleshooting the Theme
Updated April 20, 2021 at 2:45pm
7
Most recent comment from Max:You are welcome
marco bustamante
I bought the pro version but sticky player disappearedClosed
MP3 Audio Player Plugin
Updated April 20, 2021 at 1:47pm
6
Most recent comment from Max:Hi,perhaps its possible but you will need to check with your hosting provider if you can do that..Not every hosting allows this. The best people to help you install WordPress in a different server di ...
Walter
Sticky player disappearing when post has featured imageClosed
MP3 Audio Player Plugin
Updated April 19, 2021 at 11:22pm
4
Most recent comment from Max:Great Walter. Thank you
rachie
Music playerClosed
Get Started with the Theme
Updated April 19, 2021 at 4:20pm
2
Most recent comment from Max:hi,See Option B) in this article: https://sonaar.ticksy.com/article/12401
Johnny Burke
contact form spamClosed
General Help on the Theme
Updated April 19, 2021 at 2:00pm
2
Most recent comment from Max:Hi,I think there is a way but Im not very familiar with this. I recommend you check directly with the contact form you are using which is Contact Form 7 plugin to install a captcha or antispam filter ...