Public Tickets
Craig
The theme is missing the style.css stylesheet.Closed
Troubleshooting the Theme
Updated April 19, 2021 at 1:58pm
2
Most recent comment from Max:Hi, You are uploading the wrong file. Unzip the file called "UNZIP-ME-FIRST_Sonaar-WP-Package.zip" on your computer first, then upload the file called sonaar.zip which is located in the /theme/ folde ...
Marcus
PodcastClosed
MP3 Audio Player Plugin
Updated April 18, 2021 at 10:23pm
3
Most recent comment from Marcus:Thx
Gaz
Sticky PlayerClosed
MP3 Audio Player Plugin
Updated April 18, 2021 at 10:51am
7
Most recent comment from Gaz:Ok thanks Max, that is much appreciated. I look forward to running the update when it's out.Gaz
Gaz
Sticky Player & Auto playClosed
MP3 Audio Player Plugin
Updated April 17, 2021 at 3:18pm
6
Most recent comment from Max:Duplicate of https://sonaar.ticksy.com/ticket/2753000Im closing this tickt to prevent confusion and duplication
Bùi Văn Trọng
websiteClosed
General Help on the Theme
Updated April 17, 2021 at 3:12pm
23
Most recent comment from Max:Please edit your page with elementor. and make sure your section are NOT empty.The green row was not showing because it was empty. I added a spacer widget to make sure it contains something. https:// ...
John
how to exclude player on specific product pageClosed
MP3 Audio Player Plugin
Updated April 16, 2021 at 11:23pm
1
Most recent comment from John:I figured this out. Sorry, I didn't know how to delete the ticket.How can I eliminate the player tab on a specific woocommerce product page? I have the player enabled for Products, which works gr ...
Willy
Exclude continuous player from homepageClosed
MP3 Audio Player Plugin
Updated April 16, 2021 at 4:25pm
3
Most recent comment from Willy:Ok, thanks for you answer, hope this feature will be implemented in future versionsBest, Will
Nel
Sections namesClosed
Get Started with the Theme
Updated April 16, 2021 at 4:22pm
2
Most recent comment from Max:Yes that would be possible to change slugs. I recommend to check this with a WordPress developer because depending what you want to do, this can become a bit complex if you have never played with cust ...
guno romberg
does the player still plays when switch from page on my website? Not in a frame.Closed
MP3 Audio Player Plugin
Updated April 16, 2021 at 4:20pm
2
Most recent comment from Max:Hi,yes! To learn more about Continuous Audio Playback and tool to use, read this blog: https://sonaar.io/tips-and-tricks/continuous-audio-player-on-wordpress/
Roman
Not Playing on MobileClosed
MP3 Audio Player Plugin
Updated April 15, 2021 at 5:14pm
3
Most recent comment from Max:Yes, this is because a https website cannot load a non-secure assets.Make sure that your stream is also https.
Charlotte
Name of track displaying incorrectlyClosed
MP3 Audio Player Plugin
Updated April 14, 2021 at 4:00pm
6
Most recent comment from Max:You are welcome
PhilV
importing demo sandman - ManuallyClosed
General Help on the Theme
Updated April 14, 2021 at 2:36pm
2
Most recent comment from Max:Hi,Here is the file for the theme demo : https://d.pr/f/9ywQH1
To import a theme demo manually, upload (by FTP or Filemanager) demo.zip in folder /wp-content/uploads/fw-backup (create fw-backup if it ...
Adam
Modifying event.phpClosed
General Help on the Theme
Updated April 12, 2021 at 7:29pm
2
Most recent comment from Alexandre Dubois:Hello Adam, For now it is impossible to customize all sonaar widgets php code in the child theme. This is something we have to work on, but for now the only template we can customize in the child the ...
Daniel Oyston
Warning MessagesClosed
Troubleshooting the Theme
Updated April 11, 2021 at 10:16pm
3
Most recent comment from Daniel Oyston:Thanks, Maz. Seems to be all sorted. You can close this ticket.
Frankie Jordan
Is an upgrade neededClosed
MP3 Audio Player Plugin
Updated April 11, 2021 at 6:14pm
2
Most recent comment from Max:Hi,The theme lifetime membership include access to all our themes. The themes have a built-in audio player so you dont need MP3 Player Pro if you are using our theme.Its relatively similar, but the M ...