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Public Tickets

Ben How do I edit the music player at bottom of homepage, i can't access itClosed Troubleshooting the Theme   Updated March 4, 2021 at 5:49pm   3 Most recent comment from Max:Hi,please read this article: https://sonaar.ticksy.com/article/12401You can learn more about our theme and watch video tutorials to get started here: https://sonaar.io/video-tutorials/ Charandeep Flac SupportClosed MP3 Audio Player Plugin   Updated March 3, 2021 at 3:33pm   4 Most recent comment from Max:You are welcome Mehdi Dynamic fileds in elementorClosed MP3 Audio Player Plugin   Updated March 2, 2021 at 6:17pm   28 Most recent comment from Max:Yes, we are senior developers with a lot of WP experience.  David Carter Page Content LoadingClosed Troubleshooting the Theme   Updated March 1, 2021 at 11:07pm   5 Most recent comment from Max:Great. that was probably caused by your server or plugin cache Raf Cardenas Elementor not working in eventsClosed Troubleshooting the Theme   Updated March 1, 2021 at 10:25pm   9 Most recent comment from Max:This should still work...im able to access the content when i click edit with elementor.Yes, please update ACF.if it still does not work, please provide me access to wp-admin shaun paulson demo content is brokenClosed General Help on the Theme   Updated March 1, 2021 at 5:58pm   3 Most recent comment from shaun paulson:i figure it out, i had to go back to bluehost and click on pages then go to edit elements. thank you for responding back to me! Dean Byron Is there any filteringClosed MP3 Audio Player Plugin   Updated March 1, 2021 at 5:39pm   2 Most recent comment from Max:Hi Dean,can you show me a fullscreen shot of where you see these filters as an example so I can assist you in the right direction? Designer Evirtual Souncloud url not workingClosed General Help on the Theme   Updated March 1, 2021 at 4:56pm   10 Most recent comment from Max:Ok,the issue is on Soundcloud. probably that the song is not set to be share or dont have permission.To prove that, on the Soundcloud site we cannot share the song..but we can with your other song.see ... Dean Byron Easy Digital Download all download productsClosed MP3 Audio Player Plugin   Updated March 1, 2021 at 4:36pm   2 Most recent comment from Max:Hi Dean,Unfortunately, I dont think there is an automatic ways to do this sorry.We are currently working on a WooCommerce solution, but not EDD at this time. Carson SubscriptionClosed MP3 Audio Player Plugin   Updated March 1, 2021 at 4:10pm   4 Most recent comment from Max:Hi,there is no price difference between the regular and renewal price.If you want to upgrade to lifetime, it would cost $80 Carson Plugin wont downloadClosed MP3 Audio Player Plugin   Updated March 1, 2021 at 4:08pm   5 Most recent comment from Max:Ok. probably the link was expired on that invoice because it automatically expire after 24h. Vladyslav Bondarchuk Header BugClosed Get Started with the Theme   Updated March 1, 2021 at 11:31am   5 Most recent comment from Vladyslav Bondarchuk:Thank you so much! I cleared the cache, everything is looking good now :) Sam Gardner SubscriptionClosed General Help on the Theme   Updated February 28, 2021 at 5:20pm   4 Most recent comment from Max:Hello SamUnfortunately, we can't refund since the initial purchase was made almost 4 months ago. I am truly sorry. Since you have a lifetime subscription, you may use the product for lifetime Elgin William Tucker Plugin won't downloadClosed MP3 Audio Player Plugin   Updated February 28, 2021 at 7:07am   3 Most recent comment from Carson:Hi,I have done the very same thing I went to My Account > Licenses > View Details and Downloads.And I am getting the same issue.Is this because I just purchased the plugin?Please let me know if it is ... Paul Armstrong Pro Plugin not workingClosed MP3 Audio Player Plugin   Updated February 27, 2021 at 5:02pm   4 Most recent comment from Max:Could you please provide me access to your wp-admin and I will gladly check the issue you have.