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Public Tickets

Roman Not Playing on MobileClosed MP3 Audio Player Plugin   Updated April 15, 2021 at 5:14pm   3 Most recent comment from Max:Yes, this is because a https website cannot load a non-secure assets.Make sure that your stream is also https. Charlotte Name of track displaying incorrectlyClosed MP3 Audio Player Plugin   Updated April 14, 2021 at 4:00pm   6 Most recent comment from Max:You are welcome PhilV importing demo sandman - ManuallyClosed General Help on the Theme   Updated April 14, 2021 at 2:36pm   2 Most recent comment from Max:Hi,Here is the file for the theme demo : https://d.pr/f/9ywQH1 To import a theme demo manually, upload (by FTP or Filemanager) demo.zip in folder /wp-content/uploads/fw-backup (create fw-backup if it ... Adam Modifying event.phpClosed General Help on the Theme   Updated April 12, 2021 at 7:29pm   2 Most recent comment from Alexandre Dubois:Hello Adam, For now it is impossible to customize all sonaar widgets php code in the child theme. This is something we have to work on, but for now the only template we can customize in the child the ... Daniel Oyston Warning MessagesClosed Troubleshooting the Theme   Updated April 11, 2021 at 10:16pm   3 Most recent comment from Daniel Oyston:Thanks, Maz. Seems to be all sorted. You can close this ticket. Frankie Jordan Is an upgrade neededClosed MP3 Audio Player Plugin   Updated April 11, 2021 at 6:14pm   2 Most recent comment from Max:Hi,The theme lifetime membership include access to all our themes. The themes have a built-in audio player so you dont need MP3 Player Pro if you are using our theme.Its relatively similar, but the M ... jacob Eickhardt play in safariClosed MP3 Audio Player Plugin   Updated April 10, 2021 at 2:25pm   4 Most recent comment from Max:Hi,I cannot seem to be able to reproduce the issue on my end.I tried with Safari and every songs seems to play in your home page player. see screenshot https://d.pr/i/t6FqqX John display cover page image and playlist side by sideClosed MP3 Audio Player Plugin   Updated April 9, 2021 at 5:49pm   4 Most recent comment from Max:Ok perfect. Junior multisite ready?Closed MP3 Audio Player Plugin   Updated April 9, 2021 at 2:53am   2 Most recent comment from Max:Yes it should work with multisites. Jan CompatibilityClosed MP3 Audio Player Plugin   Updated April 8, 2021 at 11:02pm   8 Most recent comment from Max:That's great Jan! Please note that we might remove the lifetime membership for future customers, as selling lifetime membership is not really sustainable in the long run as a business. It' ... Roman JavaScript HTML DOM - Changing CSSClosed MP3 Audio Player Plugin   Updated April 8, 2021 at 8:42pm   11 Most recent comment from Max:You are welcome. Carsten Schein Problem to play from external serverClosed MP3 Audio Player Plugin   Updated April 8, 2021 at 7:52pm   3 Most recent comment from Carsten Schein:Ashamed of meThank you ;-) Jake General Pre-Sales InfoClosed Get Started with the Theme   Updated April 8, 2021 at 7:17pm   2 Most recent comment from Max:Hi Jake, Yes and no. We only support Elementor for the page builder which is like 1000 better than Visual Composer. If you want a light theme, not bloated, I recommend maybe Hello Theme which is an ... Alexander Williamson Button colors on Video postsClosed Troubleshooting the Theme   Updated April 8, 2021 at 1:41pm   2 Most recent comment from Alexandre Dubois:Hi there, Please go to wp-admin>theme options>custom css/jsAnd add this code in the custom css field:a.back-btn{border-color: #ff0000;color: #ff0000;}a.back-btn:hover{background-color: #ff0000;}Of co ... James Flowers Latest update and menu not working correctly.Closed General Help on the Theme   Updated April 7, 2021 at 10:19pm   4 Most recent comment from James Flowers:Solved. Had to restart my server. Thanks!