Public Tickets
Bernhard van Hsm
Unintended auto-start of playlistClosed
MP3 Audio Player Plugin
Updated March 22, 2021 at 3:19pm
2
Most recent comment from Alexandre Dubois:Hello Bernhard, Are you able to provide a login credential?
Carlos
Ads not loading on Ajax loaded section (content and sidebar)Closed
Troubleshooting the Theme
Updated March 22, 2021 at 2:07am
2
Most recent comment from Max:You will have to turn off AJAX page loading because the script is not compatible with AJAX.you can disable ajax in wp-admin > theme options > general settings
Alex Lykesas
Can't see Events Photos GridClosed
Troubleshooting the Theme
Updated March 21, 2021 at 5:55pm
4
Most recent comment from Max:Its not possible because the past events are basically past published posts, and upcoming events are recognized in WordPress as unpublished post (future post). Essential grid cannot naturally display ...
Mads Sørensen
Embedding SpotifyClosed
General Help on the Theme
Updated March 21, 2021 at 5:46pm
12
Most recent comment from Max:Hi there,Ok, i've spent around 25 minutes on your website and the issue you have is very uncommon.Here are the test I've done:1) I did what you told me..indeed, it did not work.2) I tried wi ...
Alex Lykesas
Lyrics FeatureClosed
General Help on the Theme
Updated March 20, 2021 at 1:25pm
8
Most recent comment from Max:We dont have this option yet sorry. this is something we will add to our roadmap for sure if we receive more user request about it
Vasiliy
The player does not play when switching pagesClosed
MP3 Audio Player Plugin
Updated March 19, 2021 at 6:32pm
5
Most recent comment from Vasiliy:Please excuse me! I'm confused, I don't use this plugin! It's all right now. Thank you for your help!
stuartmclachlan
AnalyticsClosed
MP3 Audio Player Plugin
Updated March 19, 2021 at 5:59pm
5
Most recent comment from stuartmclachlan:Hi Max,It's now working properly, so you can close the ticket. Thanks for your assistance.Regards,Stuart
John Walls
Promo Widget Open New Window + Translate By stringClosed
Get Started with the Theme
Updated March 19, 2021 at 3:08pm
4
Most recent comment from Max:click the cog icon. see screenshot https://d.pr/i/2vPr2Y
Mayank Parmar
Pre Sales QueriesClosed
General Help on the Theme
Updated March 19, 2021 at 1:29pm
2
Most recent comment from Max:Hello Mayank,Thanks for reaching us.Here are the answers:1) I know other people using it but I'm personally not very familiar with these plugins2) Yes3) Yes4) That will probably be controlled by ...
bill
cancel and get refundClosed
MP3 Audio Player Plugin
Updated March 19, 2021 at 1:27pm
2
Most recent comment from Max:Hello Bill,Sure I can refund, but what is not working exactly?
Michael
: elementor-templates-kit-for-MP3AudioPro_ONLYClosed
Troubleshooting the Theme
Updated March 18, 2021 at 7:01pm
2
Most recent comment from Max:Hi,The file you refer to contains Elementor templates. It's not a plugin itself.To import the templates:
4. Go to Templates > Saved Templates and click the Import Templates button. See screenshot ...
Sebastian Lilienthal
left alignedClosed
MP3 Audio Player Plugin
Updated March 18, 2021 at 1:28pm
2
Most recent comment from Max:Hello Sebastian,Where can I locate the player on your website so I can better assist you? I cant seem to locate it
Mads Sørensen
Music player typographyClosed
MP3 Audio Player Plugin
Updated March 17, 2021 at 6:04pm
3
Most recent comment from Max:Great. If you have additional questions, let me know.
Solano Todeschini
I want to cancell the subscription and get refundClosed
General Help on the Theme
Updated March 17, 2021 at 2:44pm
2
Most recent comment from Max:Hi Solano,Sure I can refund.Perhaps you have missed something..Have you enabled continuous player in the mp3 player > settings ?see screenshot https://d.pr/i/IArGnL
Deyo
Events Archive List HierarchyClosed
General Help on the Theme
Updated March 16, 2021 at 9:27pm
8
Most recent comment from Alexandre Dubois:You are welcome