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Public Tickets

Nyas Cooks deleted image to dividerClosed Troubleshooting the Theme   Updated February 23, 2021 at 1:39am   6 Most recent comment from Max:Go to wp-admin > theme options > look and feel > and scroll down to inage divider. Delete the broken image or replace it.  Andraleia Buch Bug ReportsClosed Troubleshooting the Theme   Updated February 22, 2021 at 6:17pm   2 Most recent comment from Max:Hi there,1) thanks for notifying this. We will fix it in the next theme update tomorrow.2) we have recently changed our theme demo. you can find out the video background header here: https://demo.son ... Jordan Steven Aguirre player doesn't load on first page load, but loads on refreshClosed MP3 Audio Player Plugin   Updated February 22, 2021 at 4:36pm   4 Most recent comment from Max:You are welcome Jordan! cheers Richard DOINEAU Add icon in playlistClosed General Help on the Theme   Updated February 22, 2021 at 3:15pm   2 Most recent comment from Max:Hi, please update your theme to the latest version. We have added a new feature so you can add /upload custom svg icons. see screenshot: https://d.pr/i/L60h1tPlease read this article about how to up ... silverfox templates kitClosed General Help on the Theme   Updated February 19, 2021 at 8:41pm   2 Most recent comment from Max:HiTo import the templates: 1. Download the templates kit file at https://sonaar.io/login (Under My Account > Downloads) 2. Login to your WordPress dashboard. 3. Make sure Elementor Page Builder plugi ... Davide Import/ExportClosed MP3 Audio Player Plugin   Updated February 19, 2021 at 3:28pm   2 Most recent comment from Max:Hi,We dont have a import/export tool built-in into our plugin..I never tried WP All import/export but it might work. you can give a try Johnny Burke where to add a logoClosed General Help on the Theme   Updated February 18, 2021 at 10:01pm   10 Most recent comment from Max:hi,what is the correct size you want? You can set the minimum "height" size in WP-Admin > Theme Options > Logo. Its currently set at 90px height.Your original uploaded logo has weird watermark on it ... VANDENBUSSCHE PROBLEM WHEN INSTALLING THE ELEMNTOR PRO PLUGINClosed Troubleshooting the Theme   Updated February 18, 2021 at 5:00pm   2 Most recent comment from Max:And what error are you having ? Can you send me a screenshot or elaborate on steps to reproduce the issue on my end? Johnny Burke Archive/ Blog pageClosed General Help on the Theme   Updated February 18, 2021 at 3:52pm   2 Most recent comment from Max:Hi,this is a blog archive. its not really made to list events.You will have to build your own archive templates probably by using elementor pro if you want to customize the layout with your own needs. Rejana Cancelling contract for themeClosed General Help on the Theme   Updated February 17, 2021 at 4:02pm   2 Most recent comment from Max:Hi,You can cancel your membership by login at sonaar.io/login and go to My Account > Subscriptions and then click Cancel button. Ethan Cannot Deactive LicenseClosed General Help on the Theme   Updated February 17, 2021 at 3:26pm   3 Most recent comment from Max:Hey guys,thanks for reporting this.It has now been fixed. Claire Marache Warning messagesClosed Troubleshooting the Theme   Updated February 17, 2021 at 3:18pm   3 Most recent comment from Claire Marache :Thank you, it's working ! Tim Amazon S3 streamingClosed MP3 Audio Player Plugin   Updated February 17, 2021 at 2:44pm   2 Most recent comment from Max:Hi,We dont have specific tutorial about how to use Amazon S3 but Im sure that Amazon S3 has their own tutorial. Once you have uploaded your MP3 into Amazon, you can take the URL of each of your medi ... Johnny Burke page not loadingClosed Troubleshooting the Theme   Updated February 17, 2021 at 2:41pm   3 Most recent comment from Max:1) What is not reponsive exactly ? see video https://d.pr/v/PQpskl it looks like it adjust responsively to the width of the screen.2) Please read this article about speed issues and optimizations: h ... Johnny Burke Change color of titleClosed General Help on the Theme   Updated February 17, 2021 at 2:38pm   3 Most recent comment from Max:This is a single post. If you want to edit the single post template, I recommend using Elementor Pro's theme builder to built/change the layouts of the single templates as you wish with Elementor ...