Okay

Public Tickets

Bill Steffey Error Msg After Theme UpdateClosed Troubleshooting the Theme   Updated February 5, 2021 at 11:49pm   4 Most recent comment from Max:perhaps its on auto-update. you should verify this Eduardo Cummings No sound on IOSClosed MP3 Audio Player Plugin   Updated February 4, 2021 at 7:36pm   4 Most recent comment from Max:You are welcomeIf we have more user requests from customers about the spotify API, we will add it to our roadmap for sure Dwight Theme Auto UpdateClosed Troubleshooting the Theme   Updated February 4, 2021 at 2:12am   2 Most recent comment from Max:Hi, Could you try again? The license registered was still matched with your dev server. I just added overdubbstudio.com/Should work now.  Mat Murray Error message relating to Elementor for SonaarClosed Troubleshooting the Theme   Updated February 3, 2021 at 3:31pm   2 Most recent comment from Max:Hi This is due to the latest Elementor plugin update 3.1x. Please make sure to update your Sonaar theme and the Elementor for Sonaar plugin as well. We have released a theme updated the same day tha ... Mat Murray A bunch of errors since upgrading to PHP 7.4Closed General Help on the Theme   Updated February 3, 2021 at 2:35pm   3 Most recent comment from Mat Murray:Thanks! jesse How do you change blog widget sizeClosed Troubleshooting the Theme   Updated February 2, 2021 at 3:14pm   2 Most recent comment from Alexandre Dubois:Hello Jesse, The sibebar width is hardcoded to 30%. You can remove it, but Sonaar doesnt have the option to adjust its size width. To do this, you have to use a custom css code. I can provide it, but ... Giorgos Pages are not openingClosed Troubleshooting the Theme   Updated February 2, 2021 at 12:18am   22 Most recent comment from Max:You are very welcome Girogos Angela Darpinian Trying to Remove the Audio Player and Add a Hyperlink to Streaming Platforms InsteadClosed Troubleshooting the Theme   Updated February 1, 2021 at 8:49pm   5 Most recent comment from Max:Edit the page with Elementor and remove the music player widget (right click the widget within editor and click delete) Dylan Multiple Artists Beat StoreClosed General Help on the Theme   Updated February 1, 2021 at 5:09pm   4 Most recent comment from Max:Hi,please refer to beatstars for their pricing: https://www.beatstars.com/pricing Ramon McNally Getting admin notice about increase php memoryClosed Troubleshooting the Theme   Updated February 1, 2021 at 2:50pm   4 Most recent comment from Max:Hi,please contact your webhosting provider. They are the best person to help you with this kind of requests. tr707 Custom play button for custom playlistClosed MP3 Audio Player Plugin   Updated February 1, 2021 at 2:49pm   4 Most recent comment from Max:Hi,1) Unfortunately, customizing it to this kind of need is a bit beyond the scope of our support.For custom works, we strongly recommend these guys: WP Kraken - https://sonaar.io/go/wpkraken2) If you ... Sean Sticky Player not showing (podcasts)Closed MP3 Audio Player Plugin   Updated February 1, 2021 at 2:45pm   2 Most recent comment from Max:Hi,this seems a https issue.Make sure that http://seanhagerty.com automatically redirect to your https it works here : https://seanhagerty.com/podcasts but not here: http://seanhagerty.com/podca ... Vinci Falconi Diakov Player on third part's sitesClosed General Help on the Theme   Updated January 31, 2021 at 5:40pm   21 Most recent comment from Max:Hi This is due to the latest Elementor plugin update 3.1x. Please make sure to update your Sonaar theme and the Elementor for Sonaar plugin as well. We have released a theme updated the same day tha ... Byron Homepage banner glitchClosed Troubleshooting the Theme   Updated January 30, 2021 at 9:39am   15 Most recent comment from Byron:This is resolved. Thanks. Close ticket. Byron Homepage banner image alignment responsiveClosed Troubleshooting the Theme   Updated January 30, 2021 at 9:38am   3 Most recent comment from Byron:Thanks Alexandre. This resolved the issue. We can close.