Public Tickets
much2loud
OffCanvas menuClosed
General Help on the Theme
Updated March 29, 2021 at 1:50pm
2
Most recent comment from Alexandre Dubois:Hi there, Please be sure you are running the lastest Sonaar theme (4.20.1) and Elementor sonaar Addons plugin(2.0.1).Here how to update them:https://sonaar.ticksy.com/article/12393https://sonaar.tick ...
Anna
Playlist not visible! Please help ASAPClosed
MP3 Audio Player Plugin
Updated March 29, 2021 at 1:43pm
3
Most recent comment from Max:Hello Anna,
You must update pro plugin to version 2.3 as well.Please read this article about how to update your plugin: https://sonaar.ticksy.com/article/17018/
Tomas Jochmann
Essential Grid Vimeo LightboxClosed
General Help on the Theme
Updated March 28, 2021 at 4:48pm
2
Most recent comment from Max:Hello Tomas,I think Essential Grid offers the ability to have the Vimeo appear in the lightbox. But I don't think it has the ability to display a text description into the lightbox itself, not ...
Sheri Smith
License KeyClosed
Get Started with the Theme
Updated March 28, 2021 at 4:45pm
2
Most recent comment from Max:Hello Sheri,What kind of issue do you have exactly? I see the license is registered to http://hdpbeats.com/please elaborate on the trouble.
GRUPOIPARTY
Return payment suscriptionClosed
General Help on the Theme
Updated March 26, 2021 at 5:40pm
2
Most recent comment from Max:Hi,
The account has been charged for the renewal of the Sonaar WordPress theme and includes 1 year of theme updates and theme support.
Take notes that prior to the renewal, we've sent you 2 email ...
Fitz Patton
Title of Playlist when cli9cked to expand to full screen from playerClosed
General Help on the Theme
Updated March 25, 2021 at 11:25pm
4
Most recent comment from Max:To learn more on headers, menu, mobile menu editing with Elementor, see this article https://sonaar.ticksy.com/article/16966
Jesse Bystrom
error message after activationClosed
Get Started with the Theme
Updated March 25, 2021 at 7:54pm
53
Most recent comment from Jesse Bystrom:Thank you
Fitz Patton
Increase File Upload Size - MAMPClosed
Get Started with the Theme
Updated March 25, 2021 at 11:36am
7
Most recent comment from Fitz Patton :Max, this max file size issue went away when I published to the web. For some reason the updates to ph and, wp-config didn't take effect until I published it to the web. This is closed.Thanks so ...
Fitz Patton
Menu MissingClosed
Troubleshooting the Theme
Updated March 24, 2021 at 11:19pm
1
Most recent comment from Fitz Patton :Fixed. Thanks MYou can close this.
Kenneth Reid
re-installClosed
MP3 Audio Player Plugin
Updated March 24, 2021 at 9:08pm
2
Most recent comment from Max:Hi Kenneth,I've setup a tutorial on how to use mp3s on your site. see article here: https://sonaar.ticksy.com/article/12401To manage your menu items, go to wp-admin > appearance > menuTo edit y ...
Carson
CORS Problem With Wordpress MultisiteClosed
MP3 Audio Player Plugin
Updated March 24, 2021 at 6:03pm
3
Most recent comment from Max:Hi, I think the best person in place to help you in this matter is your webhosting or the people that manage your server since cors policy is a server security assets.
Carson
Replacing Post Links with Play FunctionClosed
MP3 Audio Player Plugin
Updated March 24, 2021 at 6:01pm
14
Most recent comment from Max:The Track Links are displayed beside each tracks. The album links are displayed only below playlist if external links options/attribute is enabled.
Deborah Jordan
Elementor Update Broke Sticky PlayerClosed
Troubleshooting the Theme
Updated March 23, 2021 at 7:30pm
3
Most recent comment from Deborah Jordan:You know, I did clear my browser and used others. Maybe it's the DNS cache on my machine. I tried a troubleshooting and when I disabled the Elementor plugins, then the arrows worked. Weird.Thanks ...
Betaille
mp3 encoded source codeClosed
MP3 Audio Player Plugin
Updated March 23, 2021 at 2:35pm
2
Most recent comment from Max:Hi,every element, assets or media that is being displayed or played in a web browser will always be reachable by any tech-savvy user.Even YouTube videos can be downloaded on computer by any users.
Vasiliy
Shop woocommerce pageClosed
MP3 Audio Player Plugin
Updated March 23, 2021 at 1:26pm
14
Most recent comment from Max:Hi,The IronTemplates themes (We are the makers of these themes as well) are not compatible with the stand-alone player.1) The stand-alone player offer a continuous playback functionality, but it will ...