Public Tickets
Ben
Demo onstalls do not look like live previews, what gives?Closed
Get Started with the Theme
Updated February 7, 2021 at 6:01pm
4
Most recent comment from Max:Hi Ben,
what is the page url you have problem with so I can check and advise?
[email protected]
Pagespeed insightClosed
Troubleshooting the Theme
Updated February 7, 2021 at 6:00pm
2
Most recent comment from Max:Bonjour, Pour vous aider à optimiser la vitesse, veuillez lire cet article: https://sonaar.ticksy.com/article/13839/
Bill Steffey
Error Msg After Theme UpdateClosed
Troubleshooting the Theme
Updated February 5, 2021 at 11:49pm
4
Most recent comment from Max:perhaps its on auto-update. you should verify this
Eduardo Cummings
No sound on IOSClosed
MP3 Audio Player Plugin
Updated February 4, 2021 at 7:36pm
4
Most recent comment from Max:You are welcomeIf we have more user requests from customers about the spotify API, we will add it to our roadmap for sure
Dwight
Theme Auto UpdateClosed
Troubleshooting the Theme
Updated February 4, 2021 at 2:12am
2
Most recent comment from Max:Hi, Could you try again? The license registered was still matched with your dev server. I just added overdubbstudio.com/Should work now.
Mat Murray
Error message relating to Elementor for SonaarClosed
Troubleshooting the Theme
Updated February 3, 2021 at 3:31pm
2
Most recent comment from Max:Hi
This is due to the latest Elementor plugin update 3.1x.
Please make sure to update your Sonaar theme and the Elementor for Sonaar plugin as well. We have released a theme updated the same day tha ...
Mat Murray
A bunch of errors since upgrading to PHP 7.4Closed
General Help on the Theme
Updated February 3, 2021 at 2:35pm
3
Most recent comment from Mat Murray:Thanks!
jesse
How do you change blog widget sizeClosed
Troubleshooting the Theme
Updated February 2, 2021 at 3:14pm
2
Most recent comment from Alexandre Dubois:Hello Jesse, The sibebar width is hardcoded to 30%. You can remove it, but Sonaar doesnt have the option to adjust its size width. To do this, you have to use a custom css code. I can provide it, but ...
Giorgos
Pages are not openingClosed
Troubleshooting the Theme
Updated February 2, 2021 at 12:18am
22
Most recent comment from Max:You are very welcome Girogos
Angela Darpinian
Trying to Remove the Audio Player and Add a Hyperlink to Streaming Platforms InsteadClosed
Troubleshooting the Theme
Updated February 1, 2021 at 8:49pm
5
Most recent comment from Max:Edit the page with Elementor and remove the music player widget (right click the widget within editor and click delete)
Dylan
Multiple Artists Beat StoreClosed
General Help on the Theme
Updated February 1, 2021 at 5:09pm
4
Most recent comment from Max:Hi,please refer to beatstars for their pricing: https://www.beatstars.com/pricing
Ramon McNally
Getting admin notice about increase php memoryClosed
Troubleshooting the Theme
Updated February 1, 2021 at 2:50pm
4
Most recent comment from Max:Hi,please contact your webhosting provider. They are the best person to help you with this kind of requests.
tr707
Custom play button for custom playlistClosed
MP3 Audio Player Plugin
Updated February 1, 2021 at 2:49pm
4
Most recent comment from Max:Hi,1) Unfortunately, customizing it to this kind of need is a bit beyond the scope of our support.For custom works, we strongly recommend these guys: WP Kraken - https://sonaar.io/go/wpkraken2) If you ...
Sean
Sticky Player not showing (podcasts)Closed
MP3 Audio Player Plugin
Updated February 1, 2021 at 2:45pm
2
Most recent comment from Max:Hi,this seems a https issue.Make sure that http://seanhagerty.com automatically redirect to your https it works here : https://seanhagerty.com/podcasts but not here: http://seanhagerty.com/podca ...
Vinci Falconi Diakov
Player on third part's sitesClosed
General Help on the Theme
Updated January 31, 2021 at 5:40pm
21
Most recent comment from Max:Hi
This is due to the latest Elementor plugin update 3.1x.
Please make sure to update your Sonaar theme and the Elementor for Sonaar plugin as well. We have released a theme updated the same day tha ...