Public Tickets
Ben
inconsistent themesClosed
Get Started with the Theme
Updated February 15, 2021 at 10:30am
20
Most recent comment from Ben:Ok so I've played around with it and stayed away from the back to Word Press editor and no issues with broken theme. Thanks again Max
Jordan
PHP Error SR_TextGradientClosed
General Help on the Theme
Updated February 10, 2021 at 4:40pm
4
Most recent comment from Max:Is Elementor Sonaar Addon plugin updated as well? Go to wp-admin > appearance > install plugin and click update.
If it does not work, provide me access to wp-admin
Peter Dickson Lopez
Installation ErrorsClosed
Get Started with the Theme
Updated February 10, 2021 at 4:44am
6
Most recent comment from Max:I dont know. I have literrally just retried the importation. Prrobably your server timed out the first time, hard to say
Bùi Văn Trọng
websiteClosed
General Help on the Theme
Updated February 9, 2021 at 5:20pm
2
Most recent comment from Max:See this thread: https://wordpress.org/support/topic/cant-remove-this-is-a-demo-store-for-testing-purposes/
jesse
how do you edit the comment section style?Closed
Troubleshooting the Theme
Updated February 9, 2021 at 2:51pm
4
Most recent comment from Alexandre Dubois:You can replace "Leave a reply" by other text if you go to wp-admin>theme options>translation. Adding round corner or selecting a specific text style for this section is bit beyond the scope of our ...
Micheal
Page is not loading CorrectlyClosed
Troubleshooting the Theme
Updated February 9, 2021 at 1:05am
3
Most recent comment from Micheal:Found the issue please close the ticket
Jeremy
Banners on all sites glitched now after updateClosed
Troubleshooting the Theme
Updated February 9, 2021 at 12:06am
5
Most recent comment from Jeremy:Thanks Max! I always forget about the separate settings!
Byron
Homepage banner glitchClosed
Troubleshooting the Theme
Updated February 8, 2021 at 4:59pm
12
Most recent comment from Alexandre Dubois:You are welcome
Jan
Podcast / Mp3 Player does not work after updateClosed
MP3 Audio Player Plugin
Updated February 8, 2021 at 4:06pm
11
Most recent comment from Max:Excellent Jan ! let me know when you'll be live, I will check it out!
Denis Calleja
Sonaar pluginClosed
MP3 Audio Player Plugin
Updated February 8, 2021 at 3:03pm
2
Most recent comment from Max:Hi,Thanks for your message.you can change the look and feel of the player by going to WP-Admin > MP3 Player > SettingsCheck this article to get started with our MP3 Player https://sonaar.ticksy.com ...
David
Cinematic ThemeClosed
Get Started with the Theme
Updated February 8, 2021 at 3:01pm
2
Most recent comment from Max:Hello David,thanks for your purchase.Once Sonaar theme and its required plugins have been installed, you must import the theme demo of your choice by going to WP-Admin > Tools > Demo Content Instal ...
marco bustamante
MP3 Player sonaarClosed
MP3 Audio Player Plugin
Updated February 7, 2021 at 6:04pm
2
Most recent comment from Max:Hi,Make sure that MP3 Player Pro is activated ?if it still does not work, please provide me access to your wp-admin and I will gladly check the issue you have.
Ben
Demo onstalls do not look like live previews, what gives?Closed
Get Started with the Theme
Updated February 7, 2021 at 6:01pm
4
Most recent comment from Max:Hi Ben,
what is the page url you have problem with so I can check and advise?
[email protected]
Pagespeed insightClosed
Troubleshooting the Theme
Updated February 7, 2021 at 6:00pm
2
Most recent comment from Max:Bonjour, Pour vous aider à optimiser la vitesse, veuillez lire cet article: https://sonaar.ticksy.com/article/13839/
Bill Steffey
Error Msg After Theme UpdateClosed
Troubleshooting the Theme
Updated February 5, 2021 at 11:49pm
4
Most recent comment from Max:perhaps its on auto-update. you should verify this