Public Tickets
Vladyslav Bondarchuk
Header BugClosed
Get Started with the Theme
Updated March 1, 2021 at 11:31am
5
Most recent comment from Vladyslav Bondarchuk:Thank you so much! I cleared the cache, everything is looking good now :)
Sam Gardner
SubscriptionClosed
General Help on the Theme
Updated February 28, 2021 at 5:20pm
4
Most recent comment from Max:Hello SamUnfortunately, we can't refund since the initial purchase was made almost 4 months ago. I am truly sorry. Since you have a lifetime subscription, you may use the product for lifetime
Elgin William Tucker
Plugin won't downloadClosed
MP3 Audio Player Plugin
Updated February 28, 2021 at 7:07am
3
Most recent comment from Carson:Hi,I have done the very same thing I went to My Account > Licenses > View Details and Downloads.And I am getting the same issue.Is this because I just purchased the plugin?Please let me know if it is ...
Paul Armstrong
Pro Plugin not workingClosed
MP3 Audio Player Plugin
Updated February 27, 2021 at 5:02pm
4
Most recent comment from Max:Could you please provide me access to your wp-admin and I will gladly check the issue you have.
danny sanders
paypalClosed
Get Started with the Theme
Updated February 27, 2021 at 4:32pm
2
Most recent comment from Max:Hello Danny,What does not work exactly?We only refund if something does not work as advertised and we cannot fix.For refund policy you can read our terms and condition located here: https://sonaar.io ...
Dwight
no index tagClosed
Troubleshooting the Theme
Updated February 27, 2021 at 4:01pm
2
Most recent comment from Max:Im sorry, im not familiar nor expert in Google indexing / SEO optimisation. I recommend you hire a SEO expert for this.Also, try to use Yoast SEO plugin, it's a great SEO plugin
Dan Callahan
Error when loading site and other issuesClosed
Troubleshooting the Theme
Updated February 27, 2021 at 2:46am
13
Most recent comment from Dan Callahan:That did the trick! Thank you
Tomas Ospitaletche
Music Slider / MP3 PlayerClosed
MP3 Audio Player Plugin
Updated February 26, 2021 at 7:04pm
2
Most recent comment from Max:Hi,I think its because your playlist name contains a single quote into the title: Just Vibin'I recommend removing it as single quote is getting a conflict into javascript.
Johnny Burke
teaser episode button colorClosed
General Help on the Theme
Updated February 26, 2021 at 4:52pm
2
Most recent comment from Max:Because its 2 different widgets that does not share the same settings.Both widget must be edited separately to achieve the same result.
Bùi Văn Trọng
websiteClosed
General Help on the Theme
Updated February 26, 2021 at 4:24pm
2
Most recent comment from Max:This is a divider and you had a boxshadow on it https://d.pr/i/XoDZa9i simply deleted that divider.To change the image, edit your COLUMN. see screenshot https://d.pr/i/DfQw34
Felix Holdener
sonaar player plugin bugClosed
MP3 Audio Player Plugin
Updated February 25, 2021 at 6:31pm
6
Most recent comment from Max:Awesome Felix! Happy we could help you out! Btw. If you have a moment, I would very much appreciate if you could quickly rate our theme 5 Stars, just to help me spread the word. It's my little r ...
Bùi Văn Trọng
websiteClosed
General Help on the Theme
Updated February 25, 2021 at 3:43pm
2
Most recent comment from Max:Hi,1. you should not have the error each time you login the admin page anymore. I disabled this option: https://d.pr/i/dyTYrp your server does not had permission to write dynamic style.2. to disable ...
Herbert
hover not workingClosed
MP3 Audio Player Plugin
Updated February 25, 2021 at 3:34pm
2
Most recent comment from Max:Hi,
what css have you done exactly that does not work?
To change the color of the arrow in front of the tracklist:
.iron-audioplayer .playlist .audio-track path, .iron-audioplayer .playlist .audio- ...
Herbert
player bugsClosed
MP3 Audio Player Plugin
Updated February 25, 2021 at 1:58pm
2
Most recent comment from Herbert:Further search helped me fix the problem. You may close this thread.
silverfox
hiding pagesClosed
General Help on the Theme
Updated February 24, 2021 at 11:12pm
7
Most recent comment from silverfox:Ok thanks Max much appreciated as always