Public Tickets
Elo
mp3 not displayed on homepageClosed
MP3 Audio Player Plugin
Updated January 12, 2021 at 6:48pm
4
Most recent comment from Max:You are welcome
Shelley Montreuil
mailchimp newsletter signup not adding contacts to my listClosed
Troubleshooting the Theme
Updated January 12, 2021 at 4:07pm
5
Most recent comment from Shelley Montreuil:Yes, you are right, it is working now ... yesterday when I tested I got the note that my form submission was successful but it was not adding anything to my mailchimp subscriber list. Today it is work ...
Dmitry Bychenko
External file storageClosed
MP3 Audio Player Plugin
Updated January 12, 2021 at 3:52pm
2
Most recent comment from Max:Hi,Unfortunately im not familiar with any of the service you mentioned above.In your case, I recommend Amazon S3 for total control.
Julian
Open Links in new TabClosed
General Help on the Theme
Updated January 11, 2021 at 10:17pm
2
Most recent comment from Alexandre Dubois:Hi Julian, Please try this. Go to wp-admin>theme options>custom css/jsAnd copy this code in the custom js field (Not the custom css field)$('a[href*="?add-to-cart="]').attr('target� ...
antrophe
The theme is falling to loadClosed
General Help on the Theme
Updated January 11, 2021 at 6:25pm
7
Most recent comment from Max:All good now. I have updated the theme and its required plugins. Please check.
Pablo Mielgo
My website requires to refresh it twice in order to load properlyClosed
Troubleshooting the Theme
Updated January 11, 2021 at 5:13pm
5
Most recent comment from Pablo Mielgo:solved. Thank you. Best, Pablo
Shelley Montreuil
Open Graph image for Coming Soon pageClosed
Troubleshooting the Theme
Updated January 11, 2021 at 4:33pm
4
Most recent comment from Shelley Montreuil:Ok, great, thanks Max.
Angela Darpinian
Can't Upload Image Through Elementor On WordpressClosed
Troubleshooting the Theme
Updated January 11, 2021 at 2:50pm
2
Most recent comment from Max:Hi,see screenshot https://d.pr/i/YUj7wJ
Daniel
Is it possible to "Add To Cart" directly from the player instead of linking to a page?Closed
MP3 Audio Player Plugin
Updated January 10, 2021 at 1:21pm
5
Most recent comment from Daniel:Got it, thank you for the support!
Amanda
Artist GridClosed
Troubleshooting the Theme
Updated January 9, 2021 at 5:40am
2
Most recent comment from Max:Hello Amanda, To edit the artist grid's image, simply change the featured image by editing the artist posts in wp-admin > artists
Gary Stripling
Fatal ErrorClosed
MP3 Audio Player Plugin
Updated January 7, 2021 at 11:15pm
2
Most recent comment from Max:Hi there, Could you please provide me access to your wp-admin and I will gladly check the issue you have.Also, can you please provide me access to your ftp in case I reproduce the fatal error so I ca ...
Dan Callahan
Events not showing on siteClosed
Troubleshooting the Theme
Updated January 7, 2021 at 9:29pm
3
Most recent comment from Dan Callahan:Thanks - sorry, I'm an idiot and had April 2020 and not 2021. All good now. Thanks
jesse
Instagram UnchangeableClosed
Troubleshooting the Theme
Updated January 7, 2021 at 9:14pm
2
Most recent comment from Max:Hi,Which version of the theme are you using? also, which version of Essential Grid are you using?make sure you use Sonaar theme version 4.19.4. Once its updated, you will be able to update Essentia ...
Michael
Exporting Podcast Episodes/ShowsClosed
Podcast Help on the Theme
Updated January 7, 2021 at 9:12pm
2
Most recent comment from Max:I dont think that is possible because we have our own custom post types which is unique to Sonaar.
Miro Vaz
Essential Grid Music Click and PlayClosed
General Help on the Theme
Updated January 7, 2021 at 7:49pm
3
Most recent comment from Miro Vaz:So simple and I couldn't find it. THANKS once more for the prompt help. 5 star!