Public Tickets
John
There are codes showing up above on my websiteClosed
MP3 Audio Player Plugin
Updated January 26, 2021 at 4:38pm
3
Most recent comment from Max:Hello John,this issue appeared since new update of Elementor.We've just released a plugin update that will fix this issue. Please update your MP3 Music Player plugin.
Pasquale
Mobile DeviseClosed
General Help on the Theme
Updated January 26, 2021 at 3:42pm
11
Most recent comment from Alexandre Dubois:Hi, This image is by far to much heavy. Reduce it will help lot the homepage loading
Mario Ro
Elementor is not working, I can't install the Demo half way through crashesClosed
Troubleshooting the Theme
Updated January 26, 2021 at 1:57am
2
Most recent comment from Max:Hi,can you please elaborate on how I can reproduce the issue on my end?Usually, an intermittent issue like this means you miss server memory on your server.
[email protected]
How to change the image on the home pagE ?Closed
Get Started with the Theme
Updated January 25, 2021 at 10:18pm
4
Most recent comment from Max:You are welcome
Adam
Two Footers on Podcast EpisodeClosed
Troubleshooting the Theme
Updated January 25, 2021 at 10:17pm
8
Most recent comment from Max:You are welcome
Johnny Burke
Show NotesClosed
General Help on the Theme
Updated January 24, 2021 at 6:37pm
30
Most recent comment from Max:Great
Ulli
menuClosed
Troubleshooting the Theme
Updated January 24, 2021 at 6:36pm
2
Most recent comment from Max:Closing this ticket. duplicate of https://sonaar.ticksy.com//ticket/2655256/
Ben
Edit Nav MenuClosed
Troubleshooting the Theme
Updated January 24, 2021 at 5:24pm
6
Most recent comment from Max:go to wp-admin > theme options > menu options and add Vertical Padding. see screenshot https://d.pr/i/KD1aKQMake sure to clear your browser cache.For the menu looking different, please send screensho ...
Vasiliy
JS code doesn't workClosed
MP3 Audio Player Plugin
Updated January 24, 2021 at 5:21pm
2
Most recent comment from Max:Hi,it should work.Could you please provide me access to your wp-admin and I will gladly check the issue you have.
mbvmatt28
Accessing mp3 AnalyticsClosed
MP3 Audio Player Plugin
Updated January 24, 2021 at 5:19pm
4
Most recent comment from Max:Hi,Unfortunately, the built-in MP3 player cannot be used with the stand-alone mp3 player. The MP3 Standalone player can only be used with different themes than Sonaar.
Johnny Burke
menu colorsClosed
General Help on the Theme
Updated January 24, 2021 at 5:18pm
2
Most recent comment from Max:make sure to clear browser cache
Ulli
Artist PagesClosed
Troubleshooting the Theme
Updated January 24, 2021 at 12:18pm
1
Most recent comment from Ulli:The banner images are not responsible. I have big problems with some in landscape and / or portrait mode.
Charlotte
Sticky player different order on different pagesClosed
MP3 Audio Player Plugin
Updated January 23, 2021 at 11:10am
7
Most recent comment from Charlotte:Ok thanks. Look forward to this issue being fixed in due course so we can have the visual set up we like along with accurate data. I'll look out for the update.
Thierry
Change artist slugClosed
General Help on the Theme
Updated January 23, 2021 at 3:25am
12
Most recent comment from Max:Hello Nick, You can change the theme's strings by going to WP-Admin > Theme Options > Translation. See screenshot: https://d.pr/i/YLeYcW
Jesse
Tiny Menu LogoClosed
General Help on the Theme
Updated January 22, 2021 at 10:32pm
4
Most recent comment from Max:Hello Ryan,please open a private ticket and provide me info to check into your issue