Public Tickets
Cedric Seymore
Theme brokeClosed
Troubleshooting the Theme
Updated March 9, 2020 at 2:20pm
2
Most recent comment from Max:Hi,I dont know what is Omni WP Etsy as I never used it. but the issue seems coming from that plugin since the function e2wProbe is their plugin. Please check direcly with the author of Omni WP Et ...
Roman
design customizationClosed
MP3 Audio Player Plugin
Updated March 9, 2020 at 1:51pm
4
Most recent comment from Max:Hi,Well, it has so many options that we cant show them all.. With combinations and mix and matches of all the styling options, you can create very unique player styles. Here are some more additional s ...
Kieran Gilchrist
Elementor ErrorClosed
Troubleshooting the Theme
Updated March 6, 2020 at 4:44pm
5
Most recent comment from Kieran Gilchrist:Many thanks.
Paul Munger
Fixing things on StreamKing themed podcast websiteClosed
Troubleshooting the Theme
Updated March 6, 2020 at 3:53pm
4
Most recent comment from Max:Hi Paul,give me access to your wp-admin and Ill fix the comments box.
Ken Howard
errorClosed
Troubleshooting the Theme
Updated March 6, 2020 at 3:21pm
2
Most recent comment from Max:Hi,1) Could you please provide me access to your wp-admin and I will gladly check the issue you have.2) I also need access to your FTP. If you dont have access to your ftp, please call your hosting pr ...
Paul Munger
Updated Elementor Breaks SiteClosed
Troubleshooting the Theme
Updated March 6, 2020 at 2:44pm
3
Most recent comment from Paul Munger:Thanks, I was able to get the site working again. Issue resolved!
Ray Vernon
Getting mp3 player to play spotifyClosed
MP3 Audio Player Plugin
Updated March 5, 2020 at 11:52pm
2
Most recent comment from Max:No, Spotify does not allow their tracks to be played with another player. Our MP3 Player will play MP3 files. (its why its name is called MP3 Music Player)Thank you,
Ray Vernon
Theme loading slowClosed
General Help on the Theme
Updated March 5, 2020 at 4:26pm
2
Most recent comment from Max:HiPlease read this article about speed issues and optimizations: https://sonaar.ticksy.com/article/13839/Also, take notes that in our demo, we use very huge asssets to show maximum of quality. Replace ...
John Griffith
woocomerce plugin instalationClosed
General Help on the Theme
Updated March 5, 2020 at 1:41pm
2
Most recent comment from Alexandre Dubois:Hi john,To re-insatll woocommerce, please go to wp-admim>plugins>add newAnd insert "woocommerce" in the "search plugin" field
Freda Xi Lin
Music player won't play Spotify songsClosed
MP3 Audio Player Plugin
Updated March 4, 2020 at 11:12pm
1
Most recent comment from Freda Xi Lin:Hi thereI bought the pro version and the tracks from spotify are not playing on the page. Please help!
RJ
beatstars widgetClosed
Get Started with the Theme
Updated March 4, 2020 at 10:56pm
5
Most recent comment from RJ:Thank you so much for all your help. I have the site up and running and I am thrilled with it. Cheers. Riley
mike tomson
Music widget for promote record label themeClosed
Get Started with the Theme
Updated March 4, 2020 at 2:47pm
2
Most recent comment from Max:No sorry for the confusion, you must have a beatstars accout if you wish to use the Beatstar player widget. Im refering to this very specific one: https://d.pr/i/9bpmy4You can embed any youtube or s ...
Moshe Gersterl
soundbar not displayingClosed
MP3 Audio Player Plugin
Updated March 4, 2020 at 1:36pm
2
Most recent comment from Alexandre Dubois:Hello Moshe, May I have your url and if possible a login credential to the wp-admin.
Daniel Oyston
Theme update issuesClosed
Troubleshooting the Theme
Updated March 4, 2020 at 1:34pm
2
Most recent comment from Alexandre Dubois:Hello, Please go to wp-admin>appearance>install pluginsAnd update "Elementor Sonaar Addon"
Brice
Sonar Mp3 Pro features not workingClosed
MP3 Audio Player Plugin
Updated March 3, 2020 at 6:25pm
8
Most recent comment from Max:try this: http://assets.sonaar.io/extra-templates/elementor-templates-for-mp3-audio-player-pro.zip