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Public Tickets

Steven Mariani Animation don't works on Layout Pages: Elementor CanvasClosed General Help on the Theme   Updated March 3, 2020 at 1:36pm   4 Most recent comment from Alexandre Dubois:Hello Steven, Could you please update Sonaar to 4.15 and than go to wp-admin>appearance>install pluginsAnd here some plugins update will be required. For investigating wel always ask a administrator ... Nodenot videos don't play anymore on iosClosed Troubleshooting the Theme   Updated March 2, 2020 at 5:06pm   2 Most recent comment from Max:Hi,Could you please explain how to reproduce the issue? Does this happens only with our theme or with any themes? daniel benton-smith PlaylistClosed MP3 Audio Player Plugin   Updated February 29, 2020 at 4:46pm   2 Most recent comment from Max:every playlist has its own single playlist page that will show all tracklist. You can check this page by clicking the view button as shown is this screenshot https://d.pr/i/oN3thxhope it helps, Jack Tingey Title not working on mp3 playerClosed MP3 Audio Player Plugin   Updated February 29, 2020 at 4:44pm   2 Most recent comment from Max:HiCould you please provide me access to your wp-admin and I will gladly check the issue you have. Juan Kurtis Add On Templates Will Not InstallClosed General Help on the Theme   Updated February 28, 2020 at 5:56pm   10 Most recent comment from Max:no you dont need to increase it if the issue is resolved GertJan van Schuppen Tabs and eventsClosed General Help on the Theme   Updated February 25, 2020 at 5:39pm   2 Most recent comment from Max:Hi,this is a bit beyond the scope of our support..but you could use elementor templates for this. I did you an example. I have added the event widget in a new template: https://d.pr/i/AqXnAZthen I ha ... Gábor Juhász translate the footerClosed Troubleshooting the Theme   Updated February 24, 2020 at 8:13pm   4 Most recent comment from Alexandre Dubois:Hello, Now you can. I went to wp-admin>languages>setting>Custom post types and TaxonomiesAnd I have check all custom post type. psyndrome mp3 player disappears when open a new website linkClosed MP3 Audio Player Plugin   Updated April 6, 2020 at 10:58pm   5 Most recent comment from Max:Hey guys,Great news. We're working on a freaking cool AJAX plugin that adds seamless navigation across your website, creates smooooth page transition, speeds up your website in the same time and ... psyndrome how to CSS align center the player?Closed MP3 Audio Player Plugin   Updated February 23, 2020 at 5:44pm   2 Most recent comment from psyndrome:GeneratePress guys had the solution:#sonaar-player { left: 50%; transform: translate3d(-50%, 94px, 0);} #sonaar-player.enable { max-width: 1100px; left: 50%; transform: translate3d(-50%, 0, 0);}(with ... David Boll Override Post Type VideoClosed General Help on the Theme   Updated February 19, 2020 at 6:53pm   5 Most recent comment from David Boll:Thank you Maxime! :)  Raf Cardenas Upcoming shows not listing all eventsClosed Troubleshooting the Theme   Updated February 19, 2020 at 4:58pm   9 Most recent comment from Raf Cardenas:That worked for all browsers and mobile. Thanks for your assistance, you can close this ticket. Jonathan Not playing external audio fileClosed MP3 Audio Player Plugin   Updated February 18, 2020 at 7:34pm   13 Most recent comment from Max:ok thomas lowry Playlists - Recording Studio themeClosed General Help on the Theme   Updated February 17, 2020 at 3:55pm   2 Most recent comment from Alexandre Dubois:Hello Thomas. No limit.You can have more than 80 playlist. Daniel Prodigy theme not vicibleClosed Get Started with the Theme   Updated February 17, 2020 at 3:35pm   2 Most recent comment from Alexandre Dubois:Hi Daniel, I know it is a bit confuse but Prodigy is not the theme name. Prodigy is a template also called "demo content" made with sonaar theme. Please activate sonaar or sonaar-child as the wordp ... Peter Theme OptionsClosed Troubleshooting the Theme   Updated February 17, 2020 at 3:22pm   3 Most recent comment from Alexandre Dubois:No prob.