Public Tickets
Shannon Plaquet
Cannot find activation areaClosed
Get Started with the Theme
Updated February 5, 2020 at 4:38pm
7
Most recent comment from Max:Im closing this ticket since we had a discussion on messenger about this. it will avoid duplication and confusion
Makebeh Philip
Unable to complete woocommerce paymentsClosed
Troubleshooting the Theme
Updated February 5, 2020 at 2:09pm
1
Most recent comment from Makebeh Philip:I am unable to complete woocommerce payments. It throws and error which comes from the theme. When I activate another theme, the payments are successful
Maud
Some podcast page settingsClosed
General Help on the Theme
Updated February 4, 2020 at 8:31pm
7
Most recent comment from Alexandre Dubois:Hello Maud, We have moved the Podcast pagination option to wp-admin>theme options>podcast.https://d.pr/free/i/8mEskW. Sorry about the confusion.
Raf Cardenas
layout and Colors wrongClosed
Troubleshooting the Theme
Updated February 4, 2020 at 8:14pm
4
Most recent comment from Alexandre Dubois:You are welcome
Secchiaroli
dysfunctioning background color optionClosed
General Help on the Theme
Updated February 4, 2020 at 3:42pm
2
Most recent comment from Alexandre Dubois:Hi Secchiaroli,Please be sure to clear the browser cache.Please try to disable the option "Move Dynamic/Custom CSS Into External Stylesheet?" (wp-admin>theme options>general setting)If the issue persi ...
Soni
Using Elements instead of WP BakeryClosed
General Help on the Theme
Updated February 3, 2020 at 11:26pm
11
Most recent comment from Soni:Hi Maxine, Thank you for the quote. Allow me to consider and will revert of this service is required.Kind regardsSoni
Deirdre B
The Music PlayerClosed
General Help on the Theme
Updated February 3, 2020 at 4:37pm
3
Most recent comment from Max:Hi,the only player with waveform we have is the podcast player widget that will show a real-time waveform but will hide if the music stops because it animates with the audio playing.
Miguel H
Main Background issueClosed
Troubleshooting the Theme
Updated February 3, 2020 at 4:27pm
4
Most recent comment from Max:Hi,I can see your background image here: https://d.pr/i/CMasSBhave you fixed it? Perhaps make sure to clear your browser cache?If it does not work for you, please provide me access to your wp-admin ...
Bill Steffey
Past EventsClosed
General Help on the Theme
Updated February 3, 2020 at 4:04pm
2
Most recent comment from Alexandre Dubois:You have to use two event elements. One display upcomming eventsAnd another to display past eventshttps://d.pr/free/i/BhovNe
EMMANUEL GONZALEZ RIVERA
importing demosClosed
General Help on the Theme
Updated February 1, 2020 at 8:13pm
2
Most recent comment from Max:Hi,unfortunately, its not possible very easily. you will have to create a new wordpress install, import the theme demo then export/import the page you want.Also, you can check our elementor template k ...
Jason Flores
Event being moved to "Past Events" on the day of the event. "Closed
Troubleshooting the Theme
Updated January 31, 2020 at 5:43pm
4
Most recent comment from Max:Hi,make sure that your server's time zone are set correctly. https://d.pr/i/6usRY8
Volker
Streamking pre-sales questionClosed
Get Started with the Theme
Updated January 30, 2020 at 9:50pm
4
Most recent comment from Max:Yes, its fully working
Janne Oravisto
Text brightness on event pageClosed
General Help on the Theme
Updated January 30, 2020 at 8:59pm
7
Most recent comment from Janne Oravisto:Thank you so much.br, Janne
Joe
Activation of the pro versionClosed
MP3 Audio Player Plugin
Updated January 29, 2020 at 10:25pm
5
Most recent comment from Joe:Hi Maxime - it was my firefox "anti java script plugin" that hided the content of the page to enter the license code. But the plugin somehow didn't show that there was a blocked script... Anyway ...
Sergio Aquino
Feature image pixelationClosed
Troubleshooting the Theme
Updated January 29, 2020 at 3:04pm
2
Most recent comment from Max:Hi,go to WP-Admin > Theme Options > Post Settings and change the featured image to original. see screenshot: https://d.pr/i/BGgixq