Public Tickets
James Bell
ability to add download buttonClosed
MP3 Audio Player Plugin
Updated February 15, 2023 at 4:55pm
5
Most recent comment from James Bell:Thank you very much. Looking forward to experimenting.Jim
Ferré Valentin
Player pluginClosed
MP3 Audio Player Plugin
Updated February 15, 2023 at 4:41pm
3
Most recent comment from Ferré Valentin:Thanks for your answer, i can wait for your update.Thanks in advance,
rickstephenrick May
enable search brings search bar I don't wantClosed
MP3 Audio Player Plugin
Updated February 15, 2023 at 4:14pm
7
Most recent comment from Alexandre Dubois:Hello Ricky, We have fixed the pagination issue.
Aurelien
Enable Podcast 1-click Download setupClosed
MP3 Audio Player Plugin
Updated February 15, 2023 at 1:44pm
4
Most recent comment from Max:Hi Aurelien,Just to let you know that we have released this feature in version 4.3.You can enable the option in wp-admin > mp3 player > settings > general. See screenshot https://drops.sonaar.io/i/h7 ...
Elise
Templates are completely blankClosed
MP3 Audio Player Plugin
Updated February 14, 2023 at 9:53pm
24
Most recent comment from Elise:I got it figured out. Thank you!
Heinrich Buttler
Elementor with SonaarClosed
Troubleshooting the Theme
Updated February 14, 2023 at 2:43pm
6
Most recent comment from Heinrich Buttler:OK, I had to go down to PHP 7.4 ... thank you, you might delete this ticket please.
rickstephenrick May
missing parts of Music - Unlimited StylesClosed
MP3 Audio Player Plugin
Updated February 14, 2023 at 12:24am
3
Most recent comment from rickstephenrick May:Thx,rm
Fedor Chistyakov
Random playbackClosed
General Help on the Theme
Updated February 13, 2023 at 5:44pm
2
Most recent comment from Max:Hi,the only option we have is to edit your player widget within Elementor and select this option. see screenshot https://drops.sonaar.io/i/B8AthG
Frankie Jordan
Fixing the header on my cellphone website screenClosed
General Help on the Theme
Updated February 13, 2023 at 4:58pm
2
Most recent comment from Alexandre Dubois:Hello Frankie, Here how to reduce the padding top applied on the first section on mobile. https://drops.sonaar.io/v/6QJAUg
Juan
White WebsiteClosed
General Help on the Theme
Updated February 13, 2023 at 3:15pm
5
Most recent comment from Max:Use .jpg only. use png only if you want to use transparent images.
Michael Spackman
capturing time spent listening to playlistsClosed
MP3 Audio Player Plugin
Updated February 13, 2023 at 2:23pm
2
Most recent comment from Max:Hi Michael,All the statistics, if setup within wp-admin > mp3 player > settings, are done through Google Analytics. We currently don't have an option to capture how long they listen over a period ...
Keith Lay
Load timesClosed
General Help on the Theme
Updated February 13, 2023 at 2:05pm
5
Most recent comment from Max:Hi,I can't seem to be able to reproduce on my computer. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you.Please read this article about spe ...
peter
money flowClosed
General Help on the Theme
Updated February 11, 2023 at 8:10pm
2
Most recent comment from Max:Hello Peter,Using beatstars is an option you have. the transaction are all done on the beatstars side. For the analytics, you will need to check directly with Beatstars on how they track their statis ...
Roman
Additional track information open in popupClosed
MP3 Audio Player Plugin
Updated February 11, 2023 at 4:51pm
6
Most recent comment from Max:We charge $80/hour. You can learn more about our service here https://sonaar.io/service/website-customization-service/
Roman
audio player wave will disappearClosed
MP3 Audio Player Plugin
Updated February 11, 2023 at 3:08pm
4
Most recent comment from Max:Hi, I'm not very familiar with server optimization (every server has their own way to be optimized) but perhaps this article will help https://kinsta.com/blog/admin-ajax-php/