Public Tickets
Ethan
Time Duration on Podcast not showing when mp3 is externalClosed
Troubleshooting the Theme
Updated June 16, 2020 at 1:44pm
8
Most recent comment from Alexandre Dubois:1. The issue has to fixed in our theme core, so thanks to have reported it to us. I have fixed in your theme and no worry, the fix will be part of the next theme update.2. And what do you want about t ...
Miro Vaz
Dont have access to email from purchaseClosed
Troubleshooting the Theme
Updated June 14, 2020 at 11:57pm
12
Most recent comment from Max:Hi,try to reset your password here maybe: https://sonaar.io/wp-login.php?action=lostpasswordWhen you will get your new password, please go here: http://sonaar.io/login and login again
Matthew Bertrand
Music grid BoxedClosed
Troubleshooting the Theme
Updated June 12, 2020 at 5:47pm
12
Most recent comment from Matthew Bertrand:Merci,
Oui, j'ai réalisé avec l'accent dans certaines de vos vidéos tutuoriales. :P
Nous sommes un mélange d'artistes français et anglais basé à Montréal.
Heureux de travaill ...
Micheil Gray
Menu Options Hot LinksClosed
Troubleshooting the Theme
Updated June 12, 2020 at 1:55pm
2
Most recent comment from Alexandre Dubois:Hi Micheil,Please go to wp-admin>theme options>custom css/jsAnd copy this code in the custom css field. .classic-menu:not(.responsive) .classic-menu-hot-links > li a{font-size: 22px;}
Mike Rowley
Hiding Responsive MenuClosed
Troubleshooting the Theme
Updated June 11, 2020 at 5:58pm
5
Most recent comment from Niko Valsamidis:Thx, Was looking for that to !! :) Great
Matthew Bertrand
Menu barClosed
Troubleshooting the Theme
Updated June 11, 2020 at 3:44pm
2
Most recent comment from Alexandre Dubois:Hi there, Your menu is a bit large. Maybe you should concider to change some settings in the theme-options>menu options. Maybe you can set the logo above the menu.Or reduce some padding between ite ...
Alex Ducenord
PlaylistClosed
Troubleshooting the Theme
Updated June 8, 2020 at 3:51pm
2
Most recent comment from Alexandre Dubois:Hi Alex, You are probalby talking about playlist category. Please go to wp-admin>playlist>categoryhttps://www.wpbeginner.com/beginners-guide/how-to-add-categories-and-subcategories-to-wordpress/
Robey
Page not loading first timeClosed
Troubleshooting the Theme
Updated June 3, 2020 at 7:51pm
6
Most recent comment from Alexandre Dubois:You are welcome
John Anthony
MP3 Pro Player not working on WP themeClosed
Troubleshooting the Theme
Updated June 1, 2020 at 2:44pm
2
Most recent comment from Alexandre Dubois:Hi there, Please provide the login credential to https://sonaar.ticksy.com/ticket/2249635/
Brian vab Andel
install problem themeClosed
Troubleshooting the Theme
Updated May 29, 2020 at 5:43pm
2
Most recent comment from Alexandre Dubois:Hi There, May I have a login credential to the wp-admin?
Vance Lawrence
After installing Theme critical error by wordpressClosed
Troubleshooting the Theme
Updated May 29, 2020 at 5:21pm
2
Most recent comment from Alexandre Dubois:Hi, Which error?May I see?Can you provide a login crendential to the wp-admin?
Andreas
Theme bug - File names changes on downloadClosed
Troubleshooting the Theme
Updated May 26, 2020 at 3:59pm
3
Most recent comment from Alexandre Dubois:Yes. Agree. This will be part of the next theme update.
Julian
backgroundClosed
Troubleshooting the Theme
Updated May 26, 2020 at 3:32pm
6
Most recent comment from Alexandre Dubois:You are welcome
Shannon Plaquet
"-Invalid date" shown for .timing_totalTimeClosed
Troubleshooting the Theme
Updated May 26, 2020 at 3:13pm
2
Most recent comment from Alexandre Dubois:The total time is generate when the audio is playing. If you click on play, you will see it. But the "invalid time" should not appears. Could you please try to disable all third part plugins Probably ...
milad beinabadi
Moonlight theme background imageClosed
Troubleshooting the Theme
Updated May 26, 2020 at 2:57pm
2
Most recent comment from Max:Hi What is your url so I can reproduce the issue? Also make sure to clear your browser cache.