Public Tickets
Mike Rowley
Hiding Responsive MenuClosed
Troubleshooting the Theme
Updated June 11, 2020 at 5:58pm
5
Most recent comment from Niko Valsamidis:Thx, Was looking for that to !! :) Great
Matthew Bertrand
Menu barClosed
Troubleshooting the Theme
Updated June 11, 2020 at 3:44pm
2
Most recent comment from Alexandre Dubois:Hi there, Your menu is a bit large. Maybe you should concider to change some settings in the theme-options>menu options. Maybe you can set the logo above the menu.Or reduce some padding between ite ...
Alex Ducenord
PlaylistClosed
Troubleshooting the Theme
Updated June 8, 2020 at 3:51pm
2
Most recent comment from Alexandre Dubois:Hi Alex, You are probalby talking about playlist category. Please go to wp-admin>playlist>categoryhttps://www.wpbeginner.com/beginners-guide/how-to-add-categories-and-subcategories-to-wordpress/
Robey
Page not loading first timeClosed
Troubleshooting the Theme
Updated June 3, 2020 at 7:51pm
6
Most recent comment from Alexandre Dubois:You are welcome
John Anthony
MP3 Pro Player not working on WP themeClosed
Troubleshooting the Theme
Updated June 1, 2020 at 2:44pm
2
Most recent comment from Alexandre Dubois:Hi there, Please provide the login credential to https://sonaar.ticksy.com/ticket/2249635/
Brian vab Andel
install problem themeClosed
Troubleshooting the Theme
Updated May 29, 2020 at 5:43pm
2
Most recent comment from Alexandre Dubois:Hi There, May I have a login credential to the wp-admin?
Vance Lawrence
After installing Theme critical error by wordpressClosed
Troubleshooting the Theme
Updated May 29, 2020 at 5:21pm
2
Most recent comment from Alexandre Dubois:Hi, Which error?May I see?Can you provide a login crendential to the wp-admin?
Andreas
Theme bug - File names changes on downloadClosed
Troubleshooting the Theme
Updated May 26, 2020 at 3:59pm
3
Most recent comment from Alexandre Dubois:Yes. Agree. This will be part of the next theme update.
Julian
backgroundClosed
Troubleshooting the Theme
Updated May 26, 2020 at 3:32pm
6
Most recent comment from Alexandre Dubois:You are welcome
Shannon Plaquet
"-Invalid date" shown for .timing_totalTimeClosed
Troubleshooting the Theme
Updated May 26, 2020 at 3:13pm
2
Most recent comment from Alexandre Dubois:The total time is generate when the audio is playing. If you click on play, you will see it. But the "invalid time" should not appears. Could you please try to disable all third part plugins Probably ...
milad beinabadi
Moonlight theme background imageClosed
Troubleshooting the Theme
Updated May 26, 2020 at 2:57pm
2
Most recent comment from Max:Hi What is your url so I can reproduce the issue? Also make sure to clear your browser cache.
Adam
Unable to change color of buttons on Woocommerce Checkout widget (used shortcode)Closed
Troubleshooting the Theme
Updated May 24, 2020 at 1:41pm
2
Most recent comment from Max:Hi To change woocommerce aspect and colors you might have to use some custom css. Here is an article that I've found on Google about it : https://www.themelocation.com/how-to-change-the-color-o ...
Julian
display of productsClosed
Troubleshooting the Theme
Updated May 23, 2020 at 9:46pm
3
Most recent comment from Julian:Hi Alexandre,the site is http://www.virginialillye.com/Login details are Username : virjulPassword : TreeTop$$01Thankyou
Michael
Install to WordpressClosed
Troubleshooting the Theme
Updated May 23, 2020 at 2:25am
2
Most recent comment from Max:HiSonaar.zip is not a plugin. You are trying to upload a plugin. Sonaar is a theme. You must go to wp-admin > appearance > themes > add new. You can learn more about our theme and watch video tutori ...
Dan Ahrendt
SoundCloud Stream links Not Supported?Closed
Troubleshooting the Theme
Updated May 22, 2020 at 1:36pm
6
Most recent comment from Max:Im sorry Dan and you are right. I have added an article to our knowledge base and I will add a link to the article into the label's subtext on the post-type instead.here is the article I just c ...